Core Values
Short, plain-language statements such as Respect, Safety, Transparency, and Equity that define organizational priorities and guide everyday decisions and interactions.
A documented Healthcare Values List reduces ambiguity about expected conduct, supports consistent clinical decision-making, reinforces patient-centered care, and helps demonstrate organizational governance during audits and accreditation reviews.
Clinical leadership, compliance officers, human resources, quality improvement teams, and patient experience staff commonly lead development and maintenance of the values list.
Use the list as a governance tool: circulate drafts to stakeholders, document approvals, and publish the approved version to staff and patients.
Short, plain-language statements such as Respect, Safety, Transparency, and Equity that define organizational priorities and guide everyday decisions and interactions.
Concrete examples and acceptable actions for each value so staff understand how to translate principles into observable clinical and administrative behaviors.
Designated departments or roles responsible for implementing, measuring, and reporting on each value, including escalation paths for breaches.
How values connect to policies, training modules, consent materials, and patient-facing documents so the list aligns with operational processes.
A defined schedule and approval workflow for periodic updates to ensure the list stays current with regulatory, clinical, and community expectations.
Key performance indicators or qualitative metrics used to track whether stated values are being met in patient care and staff interactions.
| Field | Configuration |
|---|---|
| Signing order | Sequential by role; clinical leadership then compliance then CEO |
| Authentication | Email link plus optional SMS code for sensitive approvals |
| Template retention | Retain completed versions with audit trail and version ID |
| Notifications | Automated email to approvers and publishing list on approval |
Choose a platform that supports secure storage, audit trails, and the file formats you use for governance documents.
Date the approved list becomes active and applies to staff obligations.
Complete a formal review once every 12 months to address clinical or regulatory changes.
Set a 60–90 day window post-publication for staff to complete required training.
Allow ad hoc updates for urgent regulatory or safety changes with documented approvals.
Retention period begins from the effective date of each approved version.
A small clinic convened a cross-functional team to write five concise values emphasizing respect and access.
A behavioral health provider drafted values focused on dignity and trauma-informed care.
The Medical Director commonly reviews clinical content and signs to confirm alignment with clinical standards; this signature indicates clinical endorsement and responsibility for clinician-facing behaviors.
The HR Manager signs to confirm integration with onboarding, training, and performance management processes and to accept responsibility for operational rollout and recordkeeping.