Healthcare Virtual Assistant Agreement

HEALTHCARE VIRTUAL ASSISTANT AGREEMENT

This Healthcare Virtual Assistant Agreement (the Agreement) is made effective as of , by and between the parties identified below.

Parties and Contact Information

Healthcare Provider (Client)

Virtual Assistant (Contractor)

Scope of Services

The Virtual Assistant shall provide non-clinical administrative services to the Healthcare Provider as set forth below and such additional services as the parties may agree in writing. The Virtual Assistant shall not perform or represent that they are performing clinical care, diagnosis, or medical treatment.

Services to be provided (check all that apply):

Appointment scheduling and calendar management

Medical record organization, data entry, and chart summarization (nonclinical)

Patient messaging (administrative only; no clinical advice)

Billing and claims follow-up (as authorized)

Telehealth coordination and provider support

Other (describe below)

Access to Protected Health Information

The Virtual Assistant will have access to Protected Health Information (PHI) only as necessary to perform the Services expressly authorized by the Healthcare Provider. Access is limited to the minimum necessary PHI elements described below and any additional categories expressly authorized in writing by the Healthcare Provider.

Authorization to access PHI: Yes No

HIPAA training completed?

Access authorization expires on:

Confidentiality, Security, and HIPAA Compliance

The Virtual Assistant agrees to comply with all applicable federal and state laws and regulations governing privacy and security of PHI, including but not limited to the Standards and Implementation Specifications of the Health Insurance Portability and Accountability Act (HIPAA). The Virtual Assistant shall implement administrative, physical, and technical safeguards sufficient to protect PHI against unauthorized use or disclosure.

The Virtual Assistant shall: (a) use PHI solely to perform the Services; (b) limit access to PHI to employees or subcontractors with a legitimate need to perform Services; (c) ensure all workforce members with access to PHI sign confidentiality agreements and receive HIPAA training; (d) maintain access logs and provide reasonable audit information upon request; and (e) notify the Healthcare Provider without unreasonable delay upon discovery of any breach or unauthorized disclosure of PHI.

Compensation and Invoicing

The Healthcare Provider shall pay the Virtual Assistant as follows:

Term, Termination, and Transition

Term: This Agreement shall commence on the Effective Date and continue for an initial term of , unless earlier terminated as provided herein.

Termination: Either party may terminate for convenience upon days' prior written notice. Either party may terminate for material breach if the breach is not cured within days following written notice.

Upon termination or expiration, the Virtual Assistant shall return or securely destroy all PHI and other confidential materials, and certify in writing within days that such return or destruction is complete.

Representations, Warranties, and Covenants

Each party represents and warrants that it has the full power and authority to enter into this Agreement. The Virtual Assistant warrants that it will perform Services in a professional manner, maintain required insurance, and perform background checks on personnel accessing PHI.

Yes No

Indemnification and Insurance

The Virtual Assistant shall indemnify, defend and hold harmless the Healthcare Provider and its officers, employees and agents from and against any losses, damages, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of a breach of this Agreement, negligent acts, willful misconduct, or unauthorized disclosure of PHI.

Limitation of Liability and Disclaimers

Except for liability arising from willful misconduct or gross negligence, or unauthorized disclosure of PHI, neither party shall be liable to the other for incidental or consequential damages. The Virtual Assistant does not warrant that Services will be error-free or uninterrupted to the extent interruptions arise from systems beyond the Virtual Assistant's reasonable control.

Miscellaneous Provisions

Assignment: Neither party may assign this Agreement without the prior written consent of the other, except the Healthcare Provider may assign to an affiliate. Amendment: This Agreement may be amended only by a written instrument signed by both parties. Severability: If any provision is held invalid, the remainder shall remain effective. Entire Agreement: This Agreement, together with any written exhibits or schedules, constitutes the entire agreement between the parties regarding its subject matter.

Acknowledgments

The undersigned representatives of each party acknowledge they have the authority to execute this Agreement and that they have read and understand the terms herein. The Virtual Assistant acknowledges receipt of any Privacy and Security policies provided by the Healthcare Provider and agrees to be bound by them to the extent they do not conflict with this Agreement.

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