Scope of Services
Describe services (delivery, assembly, placement) and any exclusions. Specify whether installation or disposal of packaging is included.
A concise Home Delivery Service Agreement reduces dispute risk, clarifies liability, and documents consumer consents for charges, delivery timing, and damage resolution. It provides a legal record of expectations between the seller, carrier, and recipient and supports consistent operational handling of exceptions such as missed deliveries or returned items.
Typical users range from small merchants to large retailers and third-party logistics providers; the form adapts to B2C and B2B deliveries.
Use the agreement to align responsibilities, limit exposure, and create evidence of accepted delivery terms when disputes arise.
| Field | Configuration |
|---|---|
| Signer Authentication | Email + optional SMS code |
| Consumer Disclosure | Enable ESIGN consumer disclosure for consumer-facing transactions |
| Audit Trail | Capture IP, timestamp, and action log |
| Document Retention | Store signed PDF and metadata for the retention period |
Choose a platform that supports compliant eSignatures, common file types, and integrations you need.
Ensure the provider can produce an audit trail, offer optional signer authentication, and maintain records in formats you can export and archive.
Specify date or range, and required notice for changes.
Require recipient to report damage within 48–72 hours.
Allow specified timeframe for onsite inspection before acceptance.
Provide seller/carrier time to remedy missed delivery, e.g., 7 days.
Define when refunds are available and how chargebacks are handled.
Describe services (delivery, assembly, placement) and any exclusions. Specify whether installation or disposal of packaging is included.
Define promised dates, time windows, rescheduling process, and any additional fees for expedited or after-hours service.
Set procedures for recipient inspection, damage reporting timeframe, and documentation required to support claims.
Limit carrier liability by dollar cap or percentage, and allocate indemnity for third-party claims arising from services.
State fees, payment due dates, accepted payment methods, and consequences for late payment.
Explain cancellation notice required, restocking or return fees, and process for scheduling returns or pickup.
A regional furniture retailer standardized a delivery agreement to require a 48-hour damage report
An appliance installer added an installation responsibility clause and a signed acceptance checklist
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA) | Yes (BAA) | Yes (BAA) | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Seller confirms order and scheduled delivery date to buyer.
Carrier notifies recipient of delivery window and any preparation instructions.
Goods are delivered, inspected, and recipient signs acceptance or documents damage.
Buyer files damage or non-delivery claims within agreed timeframe for remedy.