Service Scope
Specify services provided, deliverables, supported platforms, and any excluded services. Clear scope prevents billing and expectation disputes.
Well-drafted Hosting Service Terms reduce operational ambiguity, allocate risk, and document compliance obligations such as HIPAA and data-protection duties. They set measurable service levels, remedies for outages, and procedures for incident response so both parties know expectations and escalation paths.
Signatures are usually executed by authorized officers or delegated signatories; see the signatory authority section for role guidance.
Specify services provided, deliverables, supported platforms, and any excluded services. Clear scope prevents billing and expectation disputes.
Define uptime targets, measurement windows, maintenance windows, monitoring methods, and service credits or remediation for missed SLAs.
Detail encryption in transit/rest, access controls, vulnerability management, incident notification timelines, and breach remediation responsibilities.
State customer ownership of uploaded data, permitted provider processing, backup retention, and obligations at contract termination.
Include pricing model, invoicing cadence, support tiers, escalation contacts, and change-order procedures for extra work.
Define termination rights, notice periods, data export formats, migration assistance, and any post-termination retrieval fees.
| Field | Configuration |
|---|---|
| Authentication | Email link, SMS code, or stronger KBA per risk level |
| Required Fields | Signature, printed name, title, and date fields mandatory |
| Notifications | Enable reminders and final signed-copies distribution |
| Integrations | Connect CRM, document repository, or ticketing systems |
Ensure integration with your repository and enable audit trails for every signed document to satisfy legal and internal audit requirements.
Service measurement begins on the effective date entered in the agreement.
Tiered response within 1, 4, or 24 hours per severity level.
Monthly or annual invoicing with specified payment due date.
Provide written renewal or termination notice at least 30–90 days.
Contract specifies notice period for convenience or breach termination.
Agree terms, attach DPAs and SOWs before signature.
Signatures obtained and master copy archived.
Technical setup, account provisioning, and data migration occur.
Monitor SLAs, billing, change orders, and renewals.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day | Varies | Varies | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Optica streamlined execution for client onboarding with clear SLAs
Implemented a HIPAA-compliant hosting agreement and BAA