Housekeeping Standard Operating Procedure

HOUSEKEEPING STANDARD OPERATING PROCEDURE AND SERVICE AGREEMENT

WHEREAS, Client Name: desires consistent, documented housekeeping services for the premises described below; and

WHEREAS, Service Provider Name: represents that it has the personnel, equipment, and expertise to perform such services in accordance with the procedures and standards set forth herein; and

NOW, THEREFORE, in consideration of the mutual covenants contained in this Standard Operating Procedure and Service Agreement, the parties agree as follows.

1. Premises and Parties

2. Scope of Work

The Service Provider shall perform housekeeping services at the Premises in accordance with the procedures described below and in attachments incorporated by reference. Services shall include routine cleaning, waste removal, restroom sanitation, dusting, floor care, surface disinfection, supply replenishment, and other tasks as described in the task schedule.

3. Cleaning Tasks and Frequency

For each task below, indicate frequency and any special procedural notes. Frequencies selected denote minimum expected performance; additional cleanings may be required to maintain standards.

4. Supplies, Equipment, and Storage

The Service Provider is responsible for providing or procuring the supplies and equipment required to meet the standards set forth, unless otherwise agreed in writing.

5. Safety, PPE, and Hazardous Materials

Service Provider shall comply with applicable safety laws and industry best practices. Cleaning chemicals and procedures that present hazards must be used only by trained personnel and stored according to label instructions.

6. Training and Competency

The Service Provider shall ensure that all employees performing services under this Agreement are trained, supervised, and competent to perform assigned tasks safely and in accordance with this SOP.

7. Inspection, Quality Control, and Performance Standards

Client reserves the right to perform inspections. The parties will use the inspection protocols below to measure compliance and to resolve deficiencies.

8. Recordkeeping and Incident Reporting

The Service Provider shall maintain records of work performed, inspections, training, and incidents. Records shall be made available to Client upon reasonable request.

9. Payment Terms

Client shall pay Service Provider in accordance with the fee schedule below. All payments are subject to the terms set forth in this section.

10. Term and Termination

This Agreement commences on the Effective Date and continues until the End Date unless earlier terminated in accordance with this section.

Effective Date:     End Date:

Either party may terminate this Agreement for material breach if the breaching party fails to cure such breach within the notice period. Termination for convenience requires the notice period stated above.

11. Confidentiality

Each party acknowledges that it may receive confidential or proprietary information of the other party. The recipient shall (a) protect such information with at least the same degree of care as it protects its own confidential information, (b) not use the information except as necessary to perform obligations under this Agreement, and (c) not disclose the information to any third party without prior written consent, except as required by law. Confidential information does not include information that is or becomes generally known without breach of this Agreement.

12. Insurance and Indemnification

Service Provider shall maintain insurance customary for the services provided, including general liability and workers' compensation where applicable. Service Provider shall indemnify and hold harmless Client from claims arising out of Service Provider's negligent acts or omissions in providing services under this Agreement, except to the extent caused by Client's gross negligence or willful misconduct.

13. Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction selected below. The parties shall attempt to resolve disputes in good faith through negotiation. If unresolved, disputes shall be subject to mediation or, if agreed, binding arbitration.

14. Entire Agreement; Amendment

This document, including any attachments or schedules executed by the parties, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior negotiations and understandings. Any amendment or waiver must be in writing and signed by authorized representatives of both parties.

15. Miscellaneous Provisions

Neither party may assign this Agreement without the prior written consent of the other, except to a successor in interest to substantially all of its business. If any provision is held invalid, the remainder shall remain in effect. Notices required under this Agreement shall be in writing and delivered to the contact information provided above.

16. Acknowledgement

The undersigned acknowledge that they have read and understand this Standard Operating Procedure and Service Agreement and are authorized to execute it on behalf of the party for which they sign.

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