Scope of Work
Specify included tasks (filters, coils, belts, controls), exclusions, and any seasonal adjustments so both parties understand service boundaries and spare-parts responsibilities.
A formal agreement clarifies expectations, assigns responsibilities for parts and labor, and documents service frequency and response times, reducing disputes and unexpected costs.
Common users include commercial building owners, residential landlords, HVAC contractors, and property managers who need regular system upkeep and predictable service terms.
The agreement helps contractors manage recurring work and owners ensure continuity, safety, and budget control.
Typically the owner or authorized manager who accepts the service contract, agrees to payment terms, and authorizes access to equipment; they must ensure the signing party has authority to bind the property for maintenance obligations.
A licensed HVAC contractor or company representative who commits to maintenance schedules, workmanship standards, parts warranties, and emergency response times; the signer should be an officer or authorized agent with contracting authority.
Specify included tasks (filters, coils, belts, controls), exclusions, and any seasonal adjustments so both parties understand service boundaries and spare-parts responsibilities.
List frequency (quarterly, biannual), typical visit duration, and procedures for missed or rescheduled visits to ensure predictable upkeep and recordkeeping.
State flat fees or hourly rates, parts markups, payment terms, late fees, and whether emergency calls incur extra charges to prevent billing disputes.
Define response windows for routine vs emergency calls (e.g., 24–48 hours vs 4 hours) and methods for escalation and after-hours contact.
Allocate responsibility for damaged equipment, third-party work, warranty exclusions, and indemnity limits to manage risk between parties.
Set initial term, renewal mechanics, notice periods for nonrenewal or early termination, and obligations at contract end, such as final inspections.
| Field Mapping and Templates | Create a reusable template with preset fields for names, dates, pricing, and equipment serial numbers. |
|---|---|
| Signer Authentication | Choose email link, SMS code, or stronger verification based on risk and customer preference. |
| Conditional Fields | Use conditional logic to show warranty or addendum fields only when applicable. |
| Audit Trail Settings | Enable full audit logs including timestamps, IP, and signer actions for evidentiary support. |
| Integration Points | Connect templates to CRM, invoicing, or scheduling systems to automate downstream tasks. |
Choose an e-signature platform that supports secure signing, audit trails, and common integrations used in facilities management.
Date contract obligations start; enter as MM/DD/YYYY.
Typically 12 months unless stated otherwise; defines renewal cycle.
30–60 days' written notice commonly required to prevent automatic renewal.
Specify allowable scheduling notice (e.g., 48–72 hours for routine visits).
Commonly 30 days' written notice for convenience termination by either party.
Draft sent to client with scope and pricing for approval.
Client signs, effective date is recorded, and invoice issued as needed.
Initial inspection and baseline documentation of equipment condition.
Scheduled maintenance visits per the agreed cadence begin.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
A property manager standardized a single master HVAC Maintenance Agreement across 12 properties to simplify billing and scheduling.
A clinic added HIPAA-minded access rules and maintenance windows to protect patient records and operations.