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Independent Software Vendor Agreement

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Independent Software Vendor Agreement

This Independent Software Vendor Agreement ("Agreement") is made effective as of by and between Vendor Name: and Client Name: (each a "Party" and collectively the "Parties").

RECITALS

WHEREAS, Vendor is engaged in the development, licensing and support of software solutions and possesses expertise in the design, development and delivery of software products and related services; and

WHEREAS, Client desires to retain Vendor to develop, deliver and, if applicable, maintain certain software and related deliverables as set forth in this Agreement; and

WHEREAS, Vendor agrees to perform such services on the terms and conditions set forth in this Agreement.

SCOPE OF WORK

Vendor shall perform the services and deliver the software, documentation and other items described below (collectively, the "Work"). Vendor shall use commercially reasonable efforts to perform the Work in accordance with the schedule and deliverables set forth herein.

Acceptance Testing: Client shall have days from delivery of each deliverable to perform acceptance testing in accordance with the acceptance criteria set forth in the Scope of Work. If Client does not provide written notice of rejection within that period, the deliverable shall be deemed accepted.

PAYMENT TERMS

Client shall pay Vendor for the Work in accordance with the following terms.

Late Payment: Amounts not paid within days of the due date shall accrue interest at or the maximum rate permitted by law, whichever is lower. Client is also responsible for reasonable collection costs and attorneys' fees incurred by Vendor.

TERM AND TERMINATION

Term: This Agreement commences on the Start Date and continues until the Completion Date unless earlier terminated as provided below.

Start Date: Completion Date:

Termination for Convenience: Either Party may terminate this Agreement for convenience upon days' prior written notice to the other Party. Termination for Cause: Either Party may terminate for uncured material breach following days' written notice and failure to cure.

Effect of Termination: Upon termination, Client shall pay Vendor for all Work performed and expenses incurred through the effective date of termination. Sections that by their nature survive termination shall survive.

CONFIDENTIALITY

Each Party shall hold in confidence and not disclose to any third party the other Party's confidential information, including non‑public technical, business and financial information and any non‑public deliverables and source code (collectively, "Confidential Information"), except to employees, contractors and advisors who have a need to know and are bound by confidentiality obligations no less restrictive than those in this Agreement. Confidential Information does not include information that (a) is or becomes generally available to the public through no fault of the receiving Party; (b) was known to the receiving Party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the disclosing Party's Confidential Information.

INTELLECTUAL PROPERTY AND LICENSE

Ownership: Except for third‑party components and for Client Materials, Vendor retains all right, title and interest in and to all pre‑existing and independently developed intellectual property, including the underlying source code, trade secrets, tools, libraries and methodologies used to create the Work ("Vendor IP"). Client retains ownership of Client Materials provided to Vendor.

Third‑Party Software: Vendor will identify third‑party components included in the Work and pass through any required third‑party license terms. Client's use of such components will be subject to those third‑party licenses.

WARRANTIES; DISCLAIMER

Vendor warrants that for a period of days following acceptance, the deliverables will materially conform to the specifications set forth in the Scope of Work. Vendor's sole obligation and Client's exclusive remedy for breach of the foregoing warranty shall be, at Vendor's option, remedying the nonconformity or issuing a pro rata refund. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, THE WORK IS PROVIDED "AS IS" AND VENDOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, REGARDLESS OF THEORY OF LIABILITY. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR A BREACH OF CONFIDENTIALITY, EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CLIENT TO VENDOR UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

INDEMNIFICATION

Vendor shall indemnify and defend Client against any third‑party claim alleging that the Work, when used as permitted by this Agreement, infringes a third party's United States patents, copyrights or trade secrets, and shall pay any settlements or damages finally awarded against Client; provided that Vendor is given prompt notice of the claim and sole control of the defense and settlement, and Client cooperates reasonably. If an injunction or claim of infringement is asserted, Vendor may, at its option, obtain the right for Client to continue using the Work, replace or modify the Work to make it non‑infringing, or terminate the license and refund any unearned fees.

MAINTENANCE AND SUPPORT

Maintenance Services: Vendor shall provide maintenance and support as described in a separate Statement of Work if selected by Client. Provide maintenance: . If selected, support fee:

NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below and shall be deemed given when delivered personally, by certified mail (return receipt requested), or by nationally recognized overnight courier.

GOVERNING LAW; ENTIRE AGREEMENT

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflicts of law principles.

Entire Agreement: This Agreement, together with any attachments or Statements of Work expressly incorporated herein, constitutes the entire agreement between the Parties with respect to the subject matter and supersedes all prior and contemporaneous agreements, proposals and communications, whether oral or written. Any amendment or modification must be in writing and signed by authorized representatives of both Parties.

MISCELLANEOUS

Assignment: Neither Party may assign its rights or delegate its obligations under this Agreement without the prior written consent of the other Party, except that either Party may assign this Agreement in connection with a merger, acquisition or sale of substantially all of its assets. Relationship of the Parties: The Parties are independent contractors and nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship.

Vendor

Printed Name:

By:

Date:

Client

Printed Name:

By:

Date:

Enter text✕

What an Independent Software Vendor Agreement Covers

An Independent Software Vendor Agreement (ISV Agreement) is a contract between a software developer (the ISV) and another party that licenses, distributes, resells, or embeds the software. It defines the license grant, permitted use, intellectual property ownership, delivery and support obligations, pricing and payment terms, confidentiality, warranties and limitations of liability. The document also sets terms for updates, sublicensing, marketing rights, compliance obligations (for example HIPAA or PCI when applicable), termination, and dispute resolution to reduce downstream ambiguity and legal risk.

Why a Clear ISV Agreement Matters for Your Business

A well-drafted ISV Agreement protects intellectual property, clarifies who may sell or modify the software, limits liability, and defines commercial terms such as royalties and support levels. It reduces disputes, helps meet regulatory requirements, and sets expectations for customers and channel partners.

Why a Clear ISV Agreement Matters for Your Business

Who Typically Uses an ISV Agreement

Various stakeholders use or sign ISV Agreements depending on the transaction type: vendors, resellers, systems integrators, enterprise procurement teams, and legal counsel.

  • ISVs and founders — protect IP and licensing terms when partnering or selling through channels.
  • Channel partners and resellers — define resale rights, territory, and revenue share obligations.
  • Enterprise procurement and legal teams — verify compliance, SLAs, indemnities, and termination conditions.

Clear role definitions in the agreement speed negotiations and ensure the correct parties sign and perform under the contract.

Primary Signatories and Their Roles

ISV — CEO/Founder

The ISV signatory typically warrants ownership of the software and grants the license. They accept delivery, support, and indemnity obligations and must have authority to assign intellectual property rights if required.

Distributor — Channel Lead

A reseller or distributor signs to accept licensing restrictions, payment terms, and territory limits. Their signature confirms they will comply with branding, reporting, and revenue share requirements.

Core Clauses to Include in an ISV Agreement

A professional ISV Agreement balances licensing mechanics, commercial terms, and protections for both parties; include clear, measurable obligations rather than vague promises.

License Grant

Specify license type (exclusive/nonexclusive), scope, duration, allowed users, sublicensing rights, and any geographic or industry restrictions to avoid misunderstandings.

Intellectual Property

State ownership of preexisting IP, developer contributions, and post-delivery ownership of custom work; include assignment language when transferring copyright or moral rights.

Fees & Payments

Describe pricing model (one-time, subscription, per-seat, royalty), invoicing schedule, taxes, and remedies for late payment including interest or suspension rights.

Support & Maintenance

Define SLA metrics (response times, uptime targets), maintenance windows, update delivery, and customer support escalation procedures.

Warranties & Disclaimers

Limit warranty scope and duration, include disclaimers for third-party integrations, and clarify remedies such as repair, replacement, or limited refund.

Indemnity & Liability

Allocate responsibility for IP infringement, data breaches, and third-party claims; set caps on liability and carve-outs for willful misconduct.

Essential Agreement Data and Short References

Parties: Full legal names
Effective Date: MM/DD/YYYY
License Scope: Users, modules, territory
Payment Terms: Amount and schedule
Support SLA: Response and uptime
Confidentiality: NDA and duration

Step-by-Step: Completing an ISV Agreement

Follow these ordered steps to prepare, review, and sign an ISV Agreement with minimal friction and clear approval paths.

  • 01
    Gather Documents: Collect incorporation and IP assignment documents.
  • 02
    Draft Terms: Prepare license, payments, and IP clauses.
  • 03
    Internal Review: Legal, finance, and product sign-off.
  • 04
    Execute: Obtain authorized signatures and distribute copies.

How to Configure an Online Signing Workflow

Set up digital workflows to ensure the right fields, signers, and authentication methods are applied before sending the agreement for signature.

Template Create reusable agreement template
Conditional Fields Show fields only when applicable
Authentication Choose email, SMS, or KBA
Signing Order Define sequential or parallel signers
Integrations Connect CRM or contract repository

Digital Signing and Distribution Requirements

Ensure the platform you use supports industry-standard file formats, secure authentication, and an auditable trail before sending agreements for signature.

  • File Formats: PDF and DOCX supported
  • Authentication: Email, SMS, or stronger
  • Integrations: CRM and document storage

Typical Online Agreement Flow

An efficient e-signature workflow follows a standard sequence from authoring to archive with checkpoints for routing and authentication.

  • Author: Upload or create the agreement template
  • Prepare: Place fields and set signer order
  • Authenticate: Select signer verification method
  • Complete: Signers execute and receive copies

Important Dates and Notice Deadlines

Track these dates in your contracting calendar to avoid automatic renewals, missed payments, or notice-window violations that could change agreement rights.

Effective Date:

Date obligations and warranties begin

Renewal Notice Window:

Specify notice timeframe for renewals

Payment Due Dates:

Net terms and late-payment triggers

Support Start Date:

When SLA obligations commence

Termination Notice:

Days required to provide termination notice

Key Milestones from Negotiation to Renewal

Use a milestone view to monitor progress from contract negotiation through onboarding and renewal so responsibilities are clear at each stage.

01

Negotiation

Finalize commercial and IP terms with counterparties

02

Execution

Obtain authorized signatures and record the effective date

03

Onboarding

Deliver software, credentials, and training per the schedule

04

Renewal Review

Assess performance and renegotiate prior to renewal notice deadline

Common Pitfalls to Avoid

  • Unclear license scope — failing to define users, modules, or territory creates redistribution disputes and revenue leakage.
  • Vague IP assignment — not documenting work-for-hire or third-party components can undermine ownership claims.
  • Missing support metrics — omitting SLA response or uptime targets leads to conflicting expectations and service disputes.
  • Insufficient termination terms — not specifying data return or post-termination access can block customer transitions.

Risks and Consequences of an Incorrect Agreement

IP Dispute: Litigation risk
Revenue Loss: Unenforceable royalties
Compliance Fines: HIPAA or PCI penalties
Contract Voidance: Ambiguous terms risk invalidation
Data Breach Liability: Potential costly remediation
Termination Costs: Transition and legal fees

eSignature Vendor Pricing Snapshot for ISV Agreement Workflows

Compare common eSignature vendors on basic pricing and key compliance or feature criteria relevant to executing ISV Agreements. Prices reflect typical annual billing tiers.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by promotion Varies by promotion Varies by promotion Varies by promotion
Bulk Send Yes (Business Premium) Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA available) Yes Yes No No

Practical Examples of ISV Agreement Usage

Real-world examples show how ISV Agreements are applied across companies and platforms to protect IP and enable distribution.

Optica Ventures (COO)

The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.

  • Distribution agreement clarified reseller rights and reduced onboarding time.
  • The executed ISV Agreement allowed faster partner enablement and clearer revenue-share tracking across multiple resellers.

Tech Data (CEO)

Tech Data uses platform-enabled signing to improve internal and external customer service while increasing speed to revenue.

  • Agreement templates standardized license and indemnity clauses.
  • Standardization reduced negotiation cycles and ensured compliant distribution across regions.

Frequently Asked Questions About ISV Agreements

Answers to common legal, technical, and operational questions that arise when preparing, signing, or storing an ISV Agreement.


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