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Information Security Policy Exceptions Form

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INFORMATION SECURITY POLICY EXCEPTIONS FORM

This Information Security Policy Exceptions Form (the "Form") is made and entered into by and between Requesting Party: and Information Security Authority: , effective as of .

RECITALS

WHEREAS, the organization maintains an Information Security Policy (the "Policy") that establishes mandatory technical, administrative and physical controls to protect information assets; and

WHEREAS, the Requesting Party seeks an exception from a specific Policy requirement for a defined system, application, process or activity, and has submitted a request that identifies compensating controls and risk acceptance measures; and

WHEREAS, the Information Security Authority is empowered to review, grant, deny or grant conditional exceptions consistent with organizational risk management practices;

NOW THEREFORE, in consideration of the mutual covenants set forth below, the parties agree as follows.

1. EXCEPTION REQUEST

2. BUSINESS JUSTIFICATION

Provide a concise and specific business justification for the requested exception, demonstrating why compliance with the Policy is not feasible, would cause material business disruption, or would produce disproportionate cost relative to risk mitigation.

3. RISK ASSESSMENT

The Requesting Party shall obtain or document a risk assessment that identifies potential impacts to confidentiality, integrity and availability and recommends compensating controls.

Low Medium High

4. COMPENSATING CONTROLS & MITIGATION

Describe controls that will be implemented to mitigate the increased risk resulting from the exception. Controls must be specific, measurable and subject to review.

5. DURATION, REVIEW & RENEWAL

Exceptions are time-limited and subject to periodic review. Continued noncompliance requires a renewal request and subsequent approval.

Renewal required at expiration: Yes No

6. APPROVAL DETERMINATION

The Information Security Authority will document its determination by selecting one of the following and, if applicable, stating conditions of approval.

Approved Denied Approved with Conditions

7. RESPONSIBILITIES

The Requesting Party remains responsible for implementing approved compensating controls, maintaining evidence of compliance with conditions, and reporting incidents or control failures to the Information Security Authority.

8. NOTICES

Notices required under this Form shall be in writing and delivered to the contacts below.

9. GOVERNING PROVISIONS

Governing Law: This Form and the parties' rights and obligations hereunder shall be governed by and construed in accordance with the laws of the jurisdiction in which the organization is incorporated, without regard to conflicts of law principles.

Entire Agreement: This Form contains the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings related to the exception requested.

Severability: If any provision of this Form is held to be invalid or unenforceable, the remainder of this Form will continue in full force and effect and such provision will be reformed only to the extent necessary to make it enforceable.

Amendments and Waiver: Any amendment or waiver of any provision of this Form must be in writing and signed by both parties. No failure or delay by either party in exercising any right shall operate as a waiver of that right.

Counterparts: This Form may be executed in counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.

10. CERTIFICATION

By signing below, the Requesting Party certifies that the information provided in this Form is true and complete to the best of their knowledge, that compensating controls will be implemented as described, and that the Requesting Party accepts responsibility for compliance with any conditions attached to an approved exception. The Information Security Authority certifies that it has the authority to render the approval decision recorded below.

Requesting Party Printed Name:

By:

Date:

Authorizing Official Printed Name:

By:

Date:

Enter text✕

What the Information Security Policy Exceptions Form Is

An Information Security Policy Exceptions Form documents a formally approved deviation from an established security control, standard, or procedure. Organizations use it to record the exception scope, duration, compensating controls, and authorization chain so deviations are traceable and auditable. The form typically identifies the affected system, describes the risk and business justification, assigns ownership for mitigation, and records review and expiry dates. Properly completed exception forms support governance, help manage residual risk, and create an evidentiary record for internal auditors and external regulators.

Why a Clear Exception Form Matters

A well-structured exception form reduces operational ambiguity, documents compensating controls, and creates an auditable approval trail. It limits unauthorized workarounds and helps demonstrate due diligence to auditors and regulators.

Why a Clear Exception Form Matters

Who Completes and Reviews Exception Requests

Multiple roles collaborate on exception requests to ensure technical, business, and compliance perspectives are captured.

  • Requestor: A technical or business owner who documents the need, scope, and proposed compensating controls.
  • Information Security: Security team evaluates risk, recommends mitigations, and assigns risk rating and expiry.
  • Approver: CISO, risk committee, or designated manager who authorizes the exception and sets review cadence.

Final approval typically rests with information security leadership or a risk committee depending on organizational policy.

Step-by-step: Submitting an Exception Request

Follow these steps to submit a complete, auditable exception request that meets governance standards and speeds review.

  • 01
    Prepare Details: Collect system identifiers, business reason, and proposed controls.
  • 02
    Complete Form: Fill required fields and attach supporting evidence.
  • 03
    Route for Review: Send to security reviewer, owner, and approver in order.
  • 04
    Record Decision: Document approval, conditions, and expiry in the form and records system.

Configuring the Online Exception Workflow

Set up roles, routing rules, and notifications so requests flow automatically to reviewers and approvers.

Field Configuration
Requestor Email Auto-populate from user directory
Reviewer Role Assign security analyst group
Approval Sequence Reviewer then approver sequential routing
Expiry Reminder Automated notification 30 days before expiry

Delivery Options and Technical Requirements

Ensure the chosen platform meets your compliance needs and retains records according to legal and internal retention schedules before enabling production workflows.

  • File Formats: PDF and DOCX accepted
  • Authentication: Email, SSO, or MFA
  • Audit Trail: Timestamps and IP logging

Typical Exception Review Flow

The following sequence outlines how an online submission becomes an authorized exception with governance records.

  • Submit Request: Requestor completes form and uploads evidence
  • Security Assessment: Security team evaluates risk and mitigations
  • Approval Decision: Authorized approver accepts or rejects
  • Record Retention: Store signed form and audit trail securely

Typical Timelines and Response Expectations

Define SLAs for submission, assessment, approval, and periodic review to ensure exceptions do not remain open indefinitely.

Submission Acknowledgement:

Within 24–48 business hours

Security Assessment:

Target 5–10 business days depending on complexity

Approval Decision:

Approver responds within SLA defined by policy

Temporary Approval Length:

Commonly 30, 60, or 90 days with review

Renewal Review:

Re-evaluate before expiry to extend or close

Key Milestones from Request to Closure

Track these milestones to monitor progress and ensure timely remediation or renewal of exceptions.

01

Request Filed

Initial submission and acknowledgement are recorded.

02

Risk Assessment

Security team documents impact and mitigations.

03

Decision Issued

Approver grants, denies, or conditions the exception.

04

Expiry and Close

Exception ends or is renewed following re-evaluation.

Common Pitfalls to Avoid

  • Incomplete justification: missing business rationale or technical details delays or prevents approval and makes audit responses difficult.
  • No compensating controls: failing to document temporary mitigations increases residual risk and may trigger rejection.
  • Open-ended exceptions: leaving expiry blank undermines governance and can create unmanaged long-term risk.
  • Wrong approver: routing to an unauthorized approver invalidates the approval and may require reprocessing.

Essential Data Elements the Form Must Capture

System Name: Unique system identifier
Owner: Business or technical owner
Scope: Affected components and users
Risk Rating: Low, Medium, or High
Mitigations: Compensating controls
Effective Dates: Start and expiry dates

Consequences of Incorrect or Missing Information

Policy Violation: Internal disciplinary action
Security Breach: Increased breach likelihood
Regulatory Fines: Potential civil penalties
Audit Findings: Negative audit reports
Service Disruption: Access or deployment delays
Legal Exposure: Contractual or litigation risk

Real-World Examples of Exception Workflows

These examples illustrate how organizations document exceptions, route approvals, and preserve audit evidence in practice.

Martin Properties

Martin Properties moved to online exception requests to avoid office visits and speed approvals.

  • This reduced manual routing.
  • The team now captures full audit trails and signed approvals electronically, improving compliance documentation and reducing turnaround time for site-specific remediation plans.

Optica Ventures

Optica Ventures centralized exception intake and required security assessments before approval.

  • Central review standardized risk ratings.
  • Resulting records provided consistent justification and measurable mitigation plans that simplified quarterly compliance reporting and auditor inquiries.

eSignature Pricing and Feature Comparison Relevant to Exception Forms

Compare starting prices and key capabilities for e-signature vendors to evaluate cost and compliance fit for exception workflows.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently Asked Questions and Troubleshooting

Answers to common questions about completing, approving, and storing Information Security Policy Exceptions Forms.


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