Identity
Claimant name, DOB or ID reference, and contact information to verify signer identity and match to policy records.
A completed affirmation provides clear evidence of intent, signer attribution, and the factual basis for a claim, which supports claims adjudication and auditability. Electronic completion and retention meet U.S. legal standards for enforceability under the ESIGN Act (15 U.S.C. ch. 96) and state UETA laws when the four ESIGN elements are satisfied.
Teams that prepare or rely on an affirmation include claims examiners, insureds/claimants, brokers or agents, and legal or subrogation units. Use the bullets to see which role typically completes or signs which sections.
Ensure each role signs only the fields they are authorized to complete and that identity and consent are documented for audit purposes.
| Field | Configuration |
|---|---|
| Routing Order | Sequential signer flow or parallel as needed |
| Signer Authentication | Email + SMS OTP or stronger KBA for high-risk claims |
| Attachments | Allow PDF, JPG, PNG, DOCX with max size per file |
| Retention Policy | Automate export to secure archive with audit trail |
Ensure any eSignature platform supports required authentication, secure storage, and auditability before collecting affirmations.
Claimant name, DOB or ID reference, and contact information to verify signer identity and match to policy records.
Policy number, effective dates, insurer name, and coverage lines to confirm the claim falls within the insured risk.
Concise factual description of the incident, date of loss, location, and immediate corrective actions taken by the claimant.
Photos, repair estimates, receipts, police reports, and any third-party statements required for loss assessment.
Plain-language statement that the information provided is true and complete, and a clause describing penalties for intentional misrepresentation.
Signature, date, method of signing, and an audit trail capturing IP, timestamp, and authentication steps.
Prompt notice as required by policy, often within days
Often required within 60–90 days unless extended by insurer
Carrier usually acknowledges receipt within 5–15 business days
Can last 30–90 days depending on complexity
Claim payment or denial communicated after investigation
Complete all fields before arranging notarization
Use in-person or RON per state acceptance
Present government ID or complete identity proofing
Add witness signatures if local law or policy requires
Notary completes certificate and journal entry
Upload notarized PDF to claim file
Store audio/video for RON per state rules
Confirm receiving party accepts RON or notarized docs
An insured uploads photos and signs an affirmation online within 24 hours
A claimant signs an affirmation assigning recovery rights to the insurer
A claims manager signs only verification sections related to internal handling and does not substitute for claimant attestations. The manager’s signature documents review completion, internal approvals, and any adjustments made during adjudication.
An authorized representative acting for a policyholder must show power to sign (e.g., power of attorney or corporate resolution). The form should record the representative’s title and basis for authority to avoid later challenges.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | No | No |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |