Claim Header
Policyholder name, policy number, insured property address, claim number (if provided), and primary contact information so the insurer can match records quickly and reach you for questions.
A complete, accurate claim reduces processing time, limits coverage disputes, and preserves your rights under the policy. Insurers rely on documentation and timelines; missing or unclear information can delay payment or trigger denials.
Each role has different access and documentation needs; verify who is authorized to submit or sign per the insurance policy.
Policyholder name, policy number, insured property address, claim number (if provided), and primary contact information so the insurer can match records quickly and reach you for questions.
A concise narrative that lists the loss date, time, cause, what occurred, and immediate steps taken. Clear chronology reduces ambiguity during adjuster review.
High-resolution images showing affected roof areas and surrounding context. Include interior leak photos if applicable and label each image with date and location.
At least one contractor estimate itemizing materials, labor, removal, and permit costs. Use licensed contractor proposals and note emergency tarping or temporary repairs.
Receipts for emergency services, temporary repairs, prior maintenance records, and original roofing invoices to support ownership and pre-loss condition claims.
Deed, mortgage statement, or utility bill showing insured control of the property; necessary when the policy name differs from current occupant records.
| Field | Configuration |
|---|---|
| Required Fields | Policy number, loss date, damage photos required |
| Conditional Fields | Show contractor estimate only if 'repair required' checked |
| Attachments | Allow image, PDF, and spreadsheet uploads |
| Notifications | Auto-email claim number and next steps to insured |
Choose a workflow that preserves an audit trail, timestamps, and copies of all uploaded evidence for later review or appeal.
Notify insurer as soon as practicable per policy terms
Many policies request proof within a specific period, commonly 30–90 days
Schedule inspections promptly to document fresh damage
Follow insurer appeal procedures and internal time limits
State filing deadlines for suit commonly range 1–6 years
Document immediately with photos and notes detailing the event
Provide prompt notice to insurer to preserve coverage
Facilitate inspection and provide full documentation
Carrier pays covered amounts less deductible upon approval
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