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International Data Roaming Agreement

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INTERNATIONAL DATA ROAMING AGREEMENT

Parties

Recitals

WHEREAS, Service Provider operates international mobile data services and agreements enabling end users to access cellular data services while traveling outside of their home network territory;

WHEREAS, Client desires to obtain international data roaming services under the terms and conditions set forth in this Agreement; and

WHEREAS, the parties wish to define the scope, payment, confidentiality, liability and termination rights applicable to international roaming services commencing on the Effective Date of this Agreement.

Effective Date:

Definitions

"Roaming Services" means the provision of packet and circuit data services to Client's subscribers on foreign public mobile networks in accordance with this Agreement and applicable roaming arrangements.

Scope of Services

Data Usage, Limits and Suspension

Data Cap per Subscriber: GB. Exceeding the cap will trigger overage charges or rate throttling as described below.

Overage Rate: per MB. Service Provider may suspend roaming access where misuse, fraud or network harm is reasonably suspected.

Payment Terms

Fees: Client agrees to pay Service Provider the amounts set forth below for Roaming Services and related charges.

Late Payment: If Client fails to pay any undisputed amount when due, Client shall pay interest on the overdue amount at the lesser of 1.5% per month or the maximum rate permitted by law, plus any reasonable collection costs incurred by Service Provider.

Term and Termination

Term: This Agreement begins on and will continue until unless earlier terminated in accordance with this Section.

Termination for Convenience: Either party may terminate this Agreement without cause upon written notice delivered at least days prior to the intended termination date.

Termination for Cause: Either party may terminate this Agreement upon material breach by the other party if such breach is not cured within thirty (30) days after receipt of written notice specifying the breach.

Confidentiality

Each party shall protect the other's Confidential Information with at least the same degree of care that it uses to protect its own confidential information, but in no event less than reasonable care. Confidential Information includes business terms, pricing, network arrangements, technical specifications, subscriber-level data and any information marked or reasonably understood to be confidential. Confidential Information shall not include information that is publicly known other than by a breach of this Agreement, rightfully received from a third party, or independently developed without use of Confidential Information.

Use and Disclosure: Confidential Information shall be used solely for the performance of obligations under this Agreement and may be disclosed only to employees, contractors and advisors who have a need to know and are bound by confidentiality obligations no less protective than those herein.

Indemnification and Liability

Indemnification: Each party shall indemnify, defend and hold harmless the other party from and against any third-party claims resulting from the indemnifying party's breach of this Agreement, negligence or willful misconduct. The indemnified party shall provide prompt written notice of any claim and cooperate in the defense.

Limitation of Liability: Except for liability arising from willful misconduct, gross negligence, indemnification obligations, or breaches of confidentiality, neither party's aggregate liability for direct damages under this Agreement shall exceed the fees paid or payable by Client to Service Provider in the twelve (12) months preceding the claim. Neither party shall be liable for consequential, incidental or punitive damages.

Compliance; Data Protection

Each party shall comply with applicable telecommunications, data protection and export control laws in the performance of this Agreement. Service Provider shall implement and maintain commercially reasonable technical and organizational measures to protect subscriber and transactional data against unauthorized access and disclosure.

Force Majeure

Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, network outages, strikes, government actions, or third-party network provider failures. The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.

Billing Contact

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction of without regard to conflict of laws principles. Disputes shall be resolved as set forth below.

Entire Agreement

This Agreement, including any exhibits and attachments executed by the parties, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, representations and communications, whether written or oral. No amendment shall be effective unless in writing and signed by authorized representatives of both parties.

Miscellaneous Provisions

Assignment: Neither party may assign this Agreement without the prior written consent of the other party, except to a successor in interest to all or substantially all of the assigning party's business or assets to which this Agreement relates.

Notices: Notices required under this Agreement shall be delivered to the billing contact addresses provided above or to such other address as either party may designate in writing.

Acknowledgement

Each party represents and warrants that it has full power and authority to enter into this Agreement, that the person signing below is duly authorized to bind such party, and that execution of this Agreement does not violate any other agreement of the party.

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the International Data Roaming Agreement Covers

An International Data Roaming Agreement is a bilateral or multilateral commercial contract that defines terms for mobile data services used outside a subscriber's home network. It sets coverage geography, data allowances, billing and settlement mechanics, service levels, operational handoffs, data protection responsibilities, and dispute resolution. The agreement governs relationships between mobile network operators, mobile virtual network operators (MVNOs), enterprise customers, and roaming intermediaries, and it may include annexes for technical interfaces, pricing schedules, and regulatory compliance obligations across jurisdictions.

Why a Clear Roaming Agreement Matters

A well-drafted International Data Roaming Agreement reduces billing disputes, clarifies liability for data usage and fraud, aligns technical handoffs, and documents privacy and security obligations relevant to cross‑border traffic and regulator expectations.

Why a Clear Roaming Agreement Matters

Who Typically Prepares or Signs This Agreement

Legal, regulatory, and technical stakeholders should review the final document before execution to ensure service, billing, and data-protection requirements are addressed.

  • Mobile network operators — Commercial and interconnect teams that manage roaming partners and settlement processes.
  • MVNOs and wholesale resellers — Legal and provisioning teams that require terms for resale and subscriber billing.
  • Enterprise mobility managers — Procurement and IT groups that govern employee plans, usage controls, and cost allocation.

Core Sections to Include in a Professional Agreement

Include defined terms, service scope, pricing and settlement, security and privacy measures, operational SLAs, and termination plus dispute mechanisms to create an enforceable and operationally usable contract.

Parties & Definitions

Clear legal names, roles (home/visited operator, MVNO, enterprise), and definitions for roaming, session, and billing events to avoid ambiguity during disputes and audits.

Service Scope

Geographic coverage, supported technologies (LTE, 5G), permitted roaming use cases (consumer, M2M, IoT), and any excluded services such as tethering or wholesale resale limitations.

Pricing & Billing

Per‑MB/flat rates, rounding rules, invoice timing, settlement currency, taxes, and dispute resolution procedures for disputed usage or billing errors.

Security & Privacy

Responsibilities for subscriber data protection, lawful intercept handling, breach notification timelines, and compliance obligations under applicable privacy laws.

Operational SLAs

Performance targets, escalation pathways, provisioning timelines, incident reporting requirements, and penalties or credits tied to measurable metrics.

Termination & Disputes

Notice periods, grounds for termination, data return or deletion processes, and agreed dispute resolution methods (negotiation, arbitration, governing law).

Essential Fields and Data Elements

Subscriber Identity: Full legal name
Device Identifiers: IMEI and MSISDN
Service Tier: Plan name or SKU
Billing Details: Billing address
Effective Date: MM/DD/YYYY
Governing Law: Selected state/country

Step-by-Step: Complete the Agreement

Follow this sequence to prepare, approve, and execute the roaming agreement with minimal rework.

  • 01
    Review Template: Confirm standard clauses and required exhibits.
  • 02
    Populate Parties: Enter legal names, addresses, and contact persons.
  • 03
    Set Pricing: Insert tariffs, rounding rules, and settlement frequency.
  • 04
    Sign and Archive: Obtain signatures and store an immutable copy.

Where to Send the Executed Agreement

Route final documents to operational, billing, and legal stakeholders so contractual terms are reflected in systems and records.

  • Partner Legal: Counterparty legal team retains executed original.
  • Operator Provisioning: Provisioning team updates routing and ACLs.
  • Billing System: Upload pricing schedule to billing engine.
  • Clearinghouse: Submit settlement terms to roaming clearinghouse.

How to Configure the Agreement for Online Completion

Recommended settings for e‑execution and automated routing when you use an eSignature workflow.

Field Configuration
Authentication Method SMS OTP or email link
Signature Order Sequential signing by parties
Auto-notify Enabled for countersignature reminders
Retention Setting Archive signed PDF for 7+ years

Secure Distribution and eSubmission Options

Use a compliant eSignature provider that supports PDF, DOCX, audit trails, and integrations with systems such as Salesforce, NetSuite, or Google Workspace.

  • Email Delivery: Signed PDF attached via secure email
  • Secure Portal: Host documents in a partner-accessible vault
  • API/Integration: Automate with CRM or billing system

Typical Timelines and Notice Periods to Track

Track effective dates, billing cycles, and required notice periods to avoid service interruptions or late settlements.

Effective Date Activation:

Service provisioning typically occurs on the effective date specified.

Tariff Change Notice:

Commonly 30–60 days' written notice for pricing changes.

Billing Cycle:

Monthly or as agreed; reconcile within 30 days.

Dispute Window:

30–90 days to raise invoice disputes.

Audit Access Period:

Provide supporting records for years specified in contract.

Common Preparation Mistakes to Avoid

  • Unclear definitions for key terms (e.g., roaming session, billing event) that later cause billing and operational disputes.
  • Omitting exact country or network lists, which leads to coverage gaps and unplanned charges for subscribers.
  • Failing to align SLAs with operational handoffs, creating ineffective incident escalation and poor reporting.
  • Neglecting data protection clauses or breach procedures when personal data traverses multiple jurisdictions.

Consequences of an Incomplete or Incorrect Agreement

Billing Disputes: Delayed payments and reconciliation costs
Regulatory Fines: Penalties under data protection or telecom rules
Operational Loss: Service interruptions or traffic blocking
Contractual Damages: Liability for unrecovered charges
Termination: Loss of roaming partner relationships
Reputational Harm: Customer churn from unexpected charges

Supporting Documents and Export Options

Attach technical annexes, pricing schedules, and SLA exhibits; ensure export formats preserve audit trails and metadata.

Technical Annex

Include network interface specifications, MCC/MNC lists, APN details, and testing protocols as an annex to avoid operational ambiguity.

Pricing Schedule

Provide per-country rates, rounding rules, taxes, and settlement frequency. Export as a locked PDF to prevent accidental edits.

SLA Exhibit

Document measurable KPIs, reporting cadence, and credit calculations. Attach examples of metrics and reporting templates.

Export Formats

Save executed agreements as PDF/A or signed PDF and retain source DOCX for internal records where allowed.

Practical Tips for Accurate and Efficient Completion

Use these guidelines to reduce rework, speed approvals, and limit exposure to disputes or regulatory gaps.

Standardize Definitions
Use a single definitions section and reference it throughout to avoid inconsistent term use that complicates interpretation and enforcement.
Document Appendices
Keep technical, pricing, and operational details in numbered exhibits to simplify future amendments and system updates.
Align Systems
Ensure billing and provisioning systems reflect the agreement's pricing, rounding, and settlement rules to prevent reconciliation errors.
Use Audit Trails
Retain signed PDFs with audit logs showing signer identity, timestamps, and IP addresses to support enforceability and dispute resolution.

Real-World Examples of Use and Outcomes

Two anonymized examples illustrate how operators and enterprises use roaming agreements to streamline operations and customer experience.

Optica Ventures

Optica needed a simple signing process to speed customer acceptances and reduce manual steps.

  • Implementation simplified workflows across teams.
  • Brian Fitzgibbons: "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers."

Xerox (NetSuite Integration)

Xerox required flexible signature options tied to ERP workflows for contract lifecycle management.

  • Integration automated signature capture and record storage.
  • Kodi-Marie Evans: "airSlate SignNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats."

Typical Authorized Signers and Their Responsibilities

Legal Counsel

General counsel or outside counsel typically negotiates commercial and regulatory clauses, confirms governing law choice, and certifies that signature authority and contract language align with corporate policies and statutory requirements.

Commercial Director

The commercial director or head of roaming approves pricing schedules, ensures settlement mechanics align with financial systems, and coordinates operational handoffs to provisioning and billing teams for accurate execution.

Frequently Asked Questions

Answers to common questions about legal validity, signatures, notarization, and cross‑border considerations for roaming agreements.


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