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International Services Agreement

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INTERNATIONAL SERVICES AGREEMENT

This International Services Agreement (the "Agreement") is entered into as of by and between with a principal place of business at (\"Service Provider\"), and with a principal place of business at (\"Client\").

RECITALS

WHEREAS, Service Provider is engaged in the business of providing international professional services, including but not limited to consulting, implementation, and advisory services; and

WHEREAS, Client desires to retain Service Provider to perform certain services across jurisdictions identified in this Agreement and Service Provider is willing to perform such services subject to the terms and conditions set forth herein; and

WHEREAS, the parties intend that the services be performed in a manner that complies with applicable laws, export controls, and data protection requirements of the jurisdictions in which the services are rendered.

NOW, THEREFORE, in consideration of the mutual covenants and promises herein contained, the parties agree as follows:

1. SCOPE OF SERVICES

1.1 Services. Service Provider shall provide the services described in the Statement of Work attached as Exhibit A (the "Services"). The scope, deliverables, milestones and acceptance criteria for the Services shall be as set forth in Exhibit A.

2. TERM

2.1 Term. The initial term of this Agreement shall commence on the Effective Date and continue for a period of unless earlier terminated in accordance with Section 11. The Agreement may be renewed upon mutual written agreement of the parties.

3. FEES, EXPENSES AND PAYMENT

3.1 Fees. Client shall pay Service Provider the fees set forth in Exhibit B. Unless otherwise specified, all fees are payable in and are exclusive of taxes and duties.

3.2 Invoicing and Payment. Service Provider shall invoice Client in accordance with Exhibit B. Client shall pay undisputed amounts within days of receipt of invoice. Any disputed portion of an invoice shall be resolved in good faith and the undisputed portion shall be paid on time.

3.3 Taxes and Withholding. Each party shall be responsible for taxes imposed on it by its jurisdiction of organization. Client shall withhold taxes from payments if required by applicable law and shall provide Service Provider with evidence of such withholding; where allowable, Client shall cooperate to minimize or eliminate withholding obligations.

4. CONFIDENTIALITY

4.1 Definition. "Confidential Information" means any non-public information disclosed by one party to the other, whether oral, written or electronic, that is designated confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

4.2 Obligations. Each receiving party shall (a) use Confidential Information solely for performance or enforcement of this Agreement; (b) restrict disclosure to those of its employees, contractors and advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those herein; and (c) protect Confidential Information with at least the same degree of care as it uses to protect its own confidential information, but no less than a reasonable standard of care.

4.3 Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) is rightfully received from a third party without restriction; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, provided the disclosing party gives prompt notice to allow the other party to seek protective measures.

5. DATA PROTECTION AND CROSS-BORDER TRANSFERS

5.1 Compliance. Each party shall comply with applicable data protection and privacy laws in the performance of this Agreement. The parties shall implement reasonable technical and organizational measures to protect personal data against unauthorized or unlawful processing and accidental loss, destruction or damage.

5.2 Cross-Border Transfers. Where personal data is transferred between jurisdictions, the parties shall ensure an adequate level of protection by contractual means or other lawful transfer mechanisms required under the applicable law. The parties shall cooperate to provide required notices and to respond to data subject requests where legally necessary.

6. INTELLECTUAL PROPERTY

6.1 Pre-Existing Rights. Each party retains all right, title and interest in and to its pre-existing intellectual property. No license is granted except as expressly set forth herein.

6.2 Work Product. Subject to payment of fees, Service Provider hereby assigns to Client all right, title and interest in and to deliverables specifically prepared for Client under this Agreement to the extent such assignment is permissible by applicable law; Service Provider shall retain ownership of its methodologies, templates and tools but grants Client a non-exclusive, worldwide, royalty-free license to use those materials solely to the extent incorporated into the deliverables.

7. WARRANTIES; DISCLAIMER

7.1 Mutual Warranty. Each party represents and warrants that it has corporate power and authority to enter into this Agreement and to perform its obligations hereunder.

7.2 Service Provider Warranty. Service Provider warrants that the Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. For any breach of this warranty, Service Provider shall use commercially reasonable efforts to correct or re-perform the deficient Services.

7.3 Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND TO THE MAXIMUM EXTENT PERMITTED BY LAW SERVICE PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. LIMITATION OF LIABILITY

8.1 Exclusion of Consequential Damages. NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS AGREEMENT, INCLUDING LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Aggregate Cap. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S BREACH OF CONFIDENTIALITY, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, EACH PARTY'S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID OR PAYABLE BY CLIENT TO SERVICE PROVIDER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) .

9. INDEMNIFICATION

9.1 By Service Provider. Service Provider shall indemnify and hold harmless Client from and against any third-party claims, losses, damages and expenses (including reasonable attorneys' fees) arising from Service Provider's breach of representations, warranties, confidentiality obligations, or willful misconduct.

9.2 By Client. Client shall indemnify and hold harmless Service Provider from and against any third-party claims, losses, damages and expenses (including reasonable attorneys' fees) arising from Client's breach of this Agreement, Client-provided materials, or Client's violation of applicable law.

10. COMPLIANCE WITH LAWS

10.1 Each party shall comply with all applicable laws, regulations and rules in the performance of its obligations under this Agreement, including without limitation anti-bribery and anti-corruption laws and export control and sanctions laws. Neither party shall take any action that would cause the other to be in violation of such laws.

11. TERMINATION

11.1 Termination for Convenience. Either party may terminate this Agreement for convenience upon days' prior written notice to the other party.

11.2 Termination for Cause. Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within days after receipt of written notice specifying the breach.

12. EFFECTS OF TERMINATION

12.1 Accrued Rights. Termination shall not affect either party's accrued rights or liabilities as of the effective date of termination. Upon termination, Client shall pay Service Provider for Services performed and expenses incurred up to the effective date of termination in accordance with Section 3.

12.2 Return of Materials. Within thirty (30) days after termination, each party shall return or destroy the other party's Confidential Information and certify in writing that it has complied with this obligation, except to the extent retention is required by law.

13. NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the parties at the addresses set forth below (or such other address as a party designates by written notice). Notices shall be deemed given when delivered personally, sent by nationally recognized overnight courier, or five (5) business days after mailing by certified mail.

14. AMENDMENT; WAIVER; COUNTERPARTS

14.1 Amendment. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both parties.

14.2 Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right unless in writing and signed by the waiving party.

14.3 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one instrument. Signatures delivered by electronic means shall be effective as originals.

15. GOVERNING LAW; ENTIRE AGREEMENT; SEVERABILITY

15.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of without regard to its conflict of law principles.

15.2 Entire Agreement. This Agreement, together with all exhibits and statements of work referenced herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.

15.3 Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect and the parties shall negotiate in good faith a valid substitute provision that most nearly effects the parties' original intent.

MISCELLANEOUS PROVISIONS

16.1 Subcontracting. Service Provider may engage subcontractors to perform portions of the Services, provided Service Provider remains responsible for their performance and compliance with this Agreement. Service Provider shall ensure subcontractors are bound by confidentiality and data protection obligations consistent with this Agreement.

16.2 Relationship of the Parties. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, employment relationship or franchise between the parties.

Service Provider — Printed Name:

Party Label:

By:

Date:

Client — Printed Name:

Party Label:

By:

Date:

Enter text✕

What the International Services Agreement Is and When It Applies

An International Services Agreement is a contract that governs the provision of services across national borders between a U.S.-based party and foreign counterparties. It sets out scope of services, deliverables, fees, taxes, export controls, data handling, intellectual property rights, warranties, and dispute resolution. For cross-border engagements the agreement commonly addresses currency, VAT or GST, withholding and compliance with U.S. export and sanctions rules. Properly drafted agreements reduce ambiguity about performance, payment, tax withholding, and applicable law in multi-jurisdictional relationships.

Why a Clear International Services Agreement Matters

A well-drafted International Services Agreement allocates risk, clarifies payment and tax responsibilities, and establishes governing law and dispute resolution terms. It helps ensure compliance with export controls, withholding rules, and privacy obligations when personal data crosses borders, reducing exposure to regulatory penalties and contractual disputes.

Why a Clear International Services Agreement Matters

Who Typically Drafts, Signs, and Manages These Agreements

These agreements are used by in-house legal teams, procurement and sales departments, independent consultants, and outside counsel who manage cross-border engagements.

  • U.S.-based service providers managing foreign clients, ensuring payment, VAT, and export compliance.
  • International clients contracting with U.S. vendors and requiring contractual protections and data safeguards.
  • Legal and finance teams responsible for tax withholding, transfer pricing, and invoicing across jurisdictions.

Clear role allocation—who prepares, negotiates, approves, and signs—reduces delays and supports consistent execution across multiple agreements and jurisdictions.

Core Clauses to Include in a Professional International Services Agreement

Include clauses that address performance, compliance, payments, and remedies in clear terms to reduce disputes and ensure enforceability across jurisdictions.

Scope of Work

Describe services in measurable terms, deliverables, acceptance criteria, milestones, and any change-order process to avoid scope disputes.

Fees & Taxes

Specify currency, payment schedule, invoicing procedures, responsible party for VAT/GST, and any withholding obligations for cross-border payments.

Data Protection

Address international data transfers, applicable privacy rules, and required safeguards including any contractual data processing addendum.

Intellectual Property

State ownership of pre-existing IP and deliverables, license scope, and assignment terms for work product created under the agreement.

Compliance

Require compliance with export controls, sanctions, anti-bribery laws, and local regulatory requirements relevant to the services provided.

Governing Law & Dispute

Choose governing law and dispute resolution mechanism (court or arbitration), and specify venue and language of proceedings.

Step-by-Step: How to Complete an International Services Agreement

Follow this sequence to prepare, review, approve, and execute the agreement with clarity and compliance.

  • 01
    Draft: Populate scope, fees, terms, and compliance clauses.
  • 02
    Internal Review: Legal and finance confirm tax and export controls.
  • 03
    Negotiate: Exchange redlines focused on liability and payment terms.
  • 04
    Execute: Obtain signatures and retain executed copies.

How to Configure a Digital Signing Workflow for This Agreement

Set up fields, signer order, and authentication to match your approval and compliance requirements before sending the document for signature.

Field Configuration
Signer Order Sequential order: provider then client, or parallel as needed.
Authentication Use email plus SMS codes or stronger KBA for high-value agreements.
Required Fields Make signature, date, and tax form fields mandatory before submission.
Audit Trail Enable full event logging and PDF certificate for evidentiary support.

Where to Send, File, and Route the Executed Agreement

Understand primary destinations for the signed agreement and supporting documents to ensure compliance and traceability.

  • Primary Recipient: Contract owner or account manager holds the master copy.
  • Finance: Accounts payable/receivable receives invoice and tax forms.
  • Legal: Legal retains executed agreement and negotiation history.
  • Local Office: Foreign entity records a copy if local law requires filing.

Digital Signing and eSubmission Considerations

Use an eSignature workflow that supports audit trails, secure storage, and required authentication for cross-border contracts.

  • File Formats: PDF or DOCX with flattened signature fields.
  • Integrations: Connect with CRM, ERP, or cloud storage systems.
  • Authentication: Use email, SMS, KBA, or stronger methods.

Confirm the platform supports retention, export of audit logs, and any industry addenda (for example HIPAA BAAs) before executing agreements.

Typical Deadlines and Payment Timelines in International Services Agreements

Common time-sensitive items include effective dates, milestone deliveries, invoice due dates, and notice periods for termination or disputes.

Effective Date:

Starts obligations; use MM/DD/YYYY format.

Milestone Delivery:

Specify calendar or business days for each deliverable.

Payment Due:

State Net terms (e.g., Net 30) and currency.

Termination Notice:

Commonly 30–90 days written notice.

Dispute Window:

Short claims period for defects, often 30 days.

Key Milestones and Processing Stages

A sequential timeline helps stakeholders track negotiation, signing, and performance milestones across borders.

01

Negotiation Complete

All parties agree on terms and redlines resolved.

02

Internal Approvals

Legal and finance sign off before sending.

03

Execution

All authorized signatures collected and certified.

04

Contract Performance

Services commence and invoices route to finance.

Required Core Information and Fields in the Agreement

Parties: Full legal names
Scope: Detailed deliverables
Term: Start and end dates
Payment: Fees and currency
Confidentiality: NDA and data limits
Governing Law: Chosen jurisdiction

Penalties and Common Legal Risks to Watch For

Tax Withholding: Incorrect withholding may trigger IRS penalties
Export Violations: Breach of export controls can incur civil and criminal fines
Data Breach: Privacy violations risk regulatory enforcement
Enforceability: Ambiguous terms may render clauses unenforceable
Late Payment: Interest and collection costs may apply
Tax Reporting: Failure to provide W-8/W-9 causes backup withholding

Common Mistakes When Preparing an International Services Agreement

  • Leaving payment currency unspecified, causing disputes over exchange rates and bank fees when invoices are paid.
  • Failing to address withholding and tax forms such as W-8 or W-9, which can lead to backup withholding or incorrect reporting.
  • Omitting export control or sanctions warranties for services involving controlled technology or data transfers across borders.
  • Using vague IP language that fails to assign ownership of deliverables or clarify licensing rights for cross-border use.

Real-World Examples of Digital Signature Use for Complex Agreements

These examples illustrate how enterprise teams use digital signing to execute cross-border service agreements and manage records at scale.

Xerox — NetSuite Integration

Xerox integrated electronic signing into its NetSuite operations to manage contract execution across regions.

  • Kodi-Marie Evans highlighted integration flexibility and format support.
  • The integration improved routing and ensured the right signatures appeared on the right documents while preserving audit trails and record export for enterprise systems.

Tech Data — Enterprise Execution

Tech Data centralized signing to speed contract turnaround and internal approvals.

  • Bob Dutkowsky noted improved customer service and revenue velocity.
  • Centralizing execution reduced processing time across global offices while keeping compliance controls and document histories consistent for audits.

eSignature Pricing and Feature Comparison — signNow First

Compare starting price, trial availability, bulk send support, audit trails, HIPAA compliance, and envelope caps across common eSignature vendors.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes (Business Premium) Varies by plan Varies by plan Varies by plan Varies by plan
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA available) Yes (BAA available) Yes (BAA available) No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently Asked Questions About International Services Agreements

Answers to common questions about enforceability, signatures, notarization, tax forms, data handling, and amendment procedures for cross-border contracts.


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