Internet Service Provider Agreement
This Agreement is made __________________ (date) , between __________________
(Name of Internet Service Provider ) , a corporation organized and existing under the
laws of the state of __________________ (name of state) , with its principal office
located at _____________________________________________ (street address,
city, county, state, zip code) , referred to herein as Service Provider, and
__________________ (Name of Subscriber) , of
_____________________________________________ (street address, city, county,
state, zip code) , referred to herein as Subscriber.
Whereas, Subscriber desires to engage Service Provider to obtain an Internet
connection through Service Provider's network;
In consideration of the matters described above, and of the mutual benefits and
obligations set forth in this Agreement , the parties agree as follows:
I. Payment for Service.
A. Subscriber shall pay any setup charges and any one-time fees and the
first period of service concurrent with the execution of this Agreement and prior to
installation of service. Subscriber shall pay when invoiced any costs or fees billed
by Service Provider to Subscriber for additional services or merchandise
provided. Bandwidth and usage charges will be billed on the calendar month
preceding the invoice date based on the previous month's usage. Subscribers
will pay for all costs associated with the use of their accounts, whether authorized
or not.
B. Payments to Service Provider are nonrefundable. No refunds shall be
given for canceled accounts, returned merchandise, or installation fees unless
the account, merchandise or installation was clearly defective and nonworking.
Cancellations of accounts must be made by e-mail, U.S. mail, or fax and shall
terminate at the end of the account period.
II. Customer Provides Own Equipment. Subscriber is responsible for providing
any and all equipment and services needed to access the system of the Service
Provider .
III. Appropriate Use Policy.
A. Becoming a subscriber or user of Subscriber constitutes an Agreement to
abide by this Agreement and the acceptable use policies set out in this Section.
All references to Service Provider in this Agreement include the Service
Provider ’s system, network, and its employees. All references to Subscriber
include any party authorized under this Agreement .
B. Subscriber may not use the Service Provider system and services in any
way that violates United States federal, state, local, or international law or the
rights of others. This prohibits, but is not limited to, any actions of Subscriber
which are threatening, obscene or defamatory, which violate trade secret,
copyright, trademark or patent rights, which violates rights of privacy or publicity,
which result in the spread of computer viruses or other damaging programs or
data files, or which violate any export restrictions (including making
nonexportable information or software available to foreign nationals as may be
prohibited by law). Service Provider will cooperate fully with law enforcement
agencies if criminal activity is suspected.
C. Subscriber shall obey any acceptable use policies for sites, newsgroups,
mailing lists, etc. accessed via the Service Provider system or network.
Subscriber shall not probe, monitor, breach the security of, or otherwise interfere
with any host, network, or system without the explicit authorization of the
administrator of the host, network, or system.
D. Subscriber shall not forge, conceal, disguise, or otherwise attempt to alter
the identifying characteristics of electronic transmissions originating from
Subscriber's account.
E. Subscriber may not send unsolicited bulk e-mail. As a guideline, mailing
more than __________________ (number) messages simultaneously or in close
proximity to individual recipients with whom the sender has no preexisting
relationship or who have not otherwise consented to receiving such e-mail will be
considered an unacceptable transmission which may result in termination of
Subscriber's account. Any actions which Service Provider , at its sole discretion,
believes to be an attempt to circumvent the intent of this prohibition shall be
treated as a violation of this provision. Such transmissions and the fallout from
such transmissions cause significant damage to Service Provider in terms of
resources and staff time as well as reputational damage. Such damages are
difficult to calculate in a precise amount. Should Subscriber distribute such e-mail
or messages, Subscriber agrees that in addition to any remedies provided under
this Agreement , Subscriber shall be liable to Service Provider for $ __________
as liquidated damages. Should actual damages be ascertainable in excess of
$ __________________ , Subscriber will be liable for the actual damages.
Subscriber shall also be liable for costs and attorneys' fees incurred collecting
any such damages from Subscriber. Furthermore, should Subscriber contract for
bulk e-mail or message posting services to advertise a service or Web site
offered by Subscriber through the Service Provider system or network,
Subscriber shall be treated under this section as if Subscriber personally sent
such e-mail or posts through the Service Provider system or network.
F. If Service Provider finds or suspects, in its sole discretion, Subscriber is in
violation of any rules set out in this section as an acceptable use policy,
Subscriber's account may be immediately restricted, suspended or permanently
be canceled.
G. Service Provider reserves the right to modify the rules at any time by
publishing such modifications over the service and sending notices to each
subscriber and user or by posting changes to the Service Provider’s Web site.
IV. Appropriate Use of Connection. Subscribers are explicitly not permitted to set
up Internet hosts or daemons on their computers through their accounts with Service
Provider . Untimed dialup account holders are not permitted to share or otherwise let
others use their accounts in any way. An untimed dialup account is not a dedicated
account and shall not be configured to become or otherwise act in any way like a
dedicated account. Subscribers are instructed to disconnect from the Internet when not
actively using it for more than __________________ (number) minutes at any time.
Subscribers may not be connected more than __________________ (number) hours in
a row. Interpretation of this clause is at the sole discretion of Service Provider
employees.
V. Termination for Improper Use. Infractions of this Agreement or the acceptable
use policies set forth in this Agreement by Subscriber can result in immediate deletion
of accounts without reimbursement. Service Provider may make exceptions in the case
of individual abusive users of business accounts. This decision is left entirely to the
discretion of Service Provider employees.
VI. Modification of Service. Service Provider reserves the right to modify, add, or
remove all services and features of the system at any time. Current subscribers will
receive adequate notice of such changes.
VII. Disclaimer of Warranties. SERVICE PROVIDER DOES NOT MAKE ANY
EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO,
ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE FOR THE SERVICES TO BE PROVIDED BY SERVICE
PROVIDER UNDER THIS AGREEMENT .
VIII. Limitation of Liability. Under no circumstances, shall Service Provider or
anyone else involved in administering, distributing or providing Service Provider
services, be liable for any indirect, incidental, special or consequential damages,
including, but not limited to, loss of revenues or lost profits, or damages that result from
the use of or inability to use Service Provider services, mistakes, omissions,
interruptions, deletion of files or e-mail errors, defects, viruses, delays in operation or
transmission, failure of performance, theft, destruction or unauthorized access
to Service Provider records, programs or services, even if Service Provider has been
advised of the possibility of such losses. Because some states do not allow the
exclusion or limitation of liability for consequential or incidental damages, in such
states, Service Provider's liability is limited to the greatest extent permitted by law. In no
event shall Service Provider's liability to Subscriber exceed the aggregate amounts paid
by Subscriber to Service Provider for Service Provider services during the previous
__________________ (number) months.
IX. Indemnification. Subscriber agrees that it shall indemnify, defend and hold
harmless Service Provider and its officers, directors, employees, agents and
shareholders from and against any costs, expenses (including, among other expenses,
reasonable attorneys' fees and expenses), losses, damages (specifically excluding
consequential, exemplary, special, indirect or punitive damages), suits, claims, or
liabilities incurred and arising from or relating to Subscriber's use of Service Provider
services.
X. Termination of Service.
A. Service Provider has the right to instantly cancel with or without warning
all unpaid or not fully paid subscriptions. Any remaining unpaid subscription dues
will be billed to Subscriber including extra fees for bounced checks. Bills unpaid
more than __________________ (number) days may be sent to a third party for
collection and may incur a collection fee.
B. In the event of account termination or cancellation, Subscriber will
have __________________ (number) business days to access any remaining
materials stored with Service Provider . Service Provider will forward e-mail free
of charge for __________________ (number) days.
XI. Assignment. Subscriber shall not sell, transfer or assign this Agreement without
the prior written consent of Service Provider . Any unauthorized transfer or assignment
shall be null and void; provided, however, that any such assignment shall not relieve
Subscriber of its obligations under this Agreement .
XII . Severability. The invalidity of any portion of this Agreement will not and shall not
be deemed to affect the validity of any other provision. If any provision of this
Agreement is held to be invalid, the parties agree that the remaining provisions shall be
deemed to be in full force and effect as if they had been executed by both parties
subsequent to the expungement of the invalid provision.
XIII. No Waiver. The failure of either party to this Agreement to insist upon the
performance of any of the terms and conditions of this Agreement, or the waiver of any
breach of any of the terms and conditions of this Agreement, shall not be construed as
subsequently waiving any such terms and conditions, but the same shall continue and
remain in full force and effect as if no such forbearance or waiver had occurred.
XIV. Governing Law. This Agreement shall be governed by, construed, and enforced
in accordance with the laws of the State of __________________ (name of state).
XV. Notices. Unless provided herein to the contrary, any notice provided for or
concerning this Agreement shall be in writing and shall be deemed sufficiently given
when sent by certified or registered mail if sent to the respective address of each party
as set forth at the beginning of this Agreement.
XVI. Mandatory Arbitration . Any dispute under this Agreement shall be required to
be resolved by binding arbitration of the parties hereto. If the parties cannot agree on
an arbitrator, each party shall select one arbitrator and both arbitrators shall then select
a third. The third arbitrator so selected shall arbitrate said dispute. The arbitration shall
be governed by the rules of the American Arbitration Association then in force and
effect.
XVII. Entire Agreement . This Agreement shall constitute the entire agreement
between the parties and any prior understanding or representation of any kind
preceding the date of this Agreement shall not be binding upon either party except to
the extent incorporated in this Agreement.
XVIII. Modification of Agreement. Any modification of this Agreement or additional
obligation assumed by either party in connection with this Agreement shall be binding
only if placed in writing and signed by each party or an authorized representative of
each party.
XIX. Counterparts. This Agreement may be executed in any number of counterparts,
each of which shall be deemed to be an original, but all of which together shall
constitute but one and the same instrument.
XX. Compliance with Laws. In performing under this Agreement, all applicable
governmental laws, regulations, orders, and other rules of duly-constituted authority will
be followed and complied with in all respects by both parties.
(Name of Service Provider)
By: _________________________________
(Signature of Officer of Service Provider)
_____________________________
(Printed Name and Title of Officer)
_____________________________
(Name of Subscriber)
__________________________
(Signature of Subscriber)
_____________________________
(Printed Name of Subscriber)