Internet Service Installation Agreement

Internet Service Installation Agreement

Parties and Recitals

This Internet Service Installation Agreement ("Agreement") is entered into by and between Service Provider: and Client Name: .

WHEREAS, Service Provider is duly authorized and experienced in the installation, configuration and activation of internet access facilities and related equipment; and

WHEREAS, Client desires Service Provider to perform installation services at the service location and to provide the internet service subject to the terms and conditions set forth herein; and

WHEREAS, the parties intend that the obligations, payment terms and risk allocation of this Agreement shall be binding upon their respective successors and permitted assigns.

Service Location and Contacts

Scope of Work

Service Provider shall perform the installation, testing and initial configuration of network connectivity and related equipment at the Service Address. The installation shall include placement and basic configuration of customer premises equipment (CPE), cable routing, termination, connection to provider backbone, and initial speed/throughput verification as specified below. Any work beyond the Scope of Work requires prior written Change Order.

Payment Terms

Client shall pay Service Provider the fees set forth below in consideration for the Services and any equipment supplied. All fees are exclusive of taxes unless otherwise specified.

Term and Termination

This Agreement commences on the Start Date and, unless earlier terminated in accordance with this Agreement, continues through the End Date or until terminated as set forth below.

Either party may terminate this Agreement for material breach if the breaching party fails to cure the breach within the specified notice period. Upon termination, Client shall pay for all services performed and non-cancellable equipment ordered through the effective date of termination.

Customer Responsibilities & Site Access

Client shall provide reasonable access to the premises, a safe work environment, and any necessary electrical or structural accommodations. Client shall obtain any required permissions or consents from landlords or third parties prior to installation. Service Provider is not responsible for delays caused by Client’s failure to provide access, permissions, or required information.

Service Activation and Acceptance Testing

Upon completion of installation, Service Provider will perform activation and acceptance tests to verify connectivity and baseline performance. Client shall promptly notify Service Provider in writing of any deficiencies. If Client does not provide written notice within five (5) business days of completion, the installation shall be deemed accepted.

Equipment Ownership, Loss and Warranty

Unless otherwise stated in writing, title to and ownership of equipment supplied by Service Provider remains with Service Provider. Client shall be responsible for loss, theft or damage to equipment while on Client premises, excepting reasonable wear and tear. Service Provider warrants installation workmanship for a period of ninety (90) days; equipment warranties are limited to manufacturer warranties.

Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other relating to pricing, technical specifications, network architecture, or business operations. Receiving party shall (a) use Confidential Information solely to perform its obligations under this Agreement; (b) restrict disclosure to employees, contractors or agents who have a need to know and are bound by confidentiality obligations no less protective than those herein; and (c) protect Confidential Information with reasonable care. Confidential Information does not include information that is publicly known through no breach by receiving party, independently developed without use of disclosing party’s Confidential Information, or required to be disclosed by law, provided the disclosing party is given prompt notice and an opportunity to seek protective relief. Confidentiality obligations survive termination for three (3) years.

Limitation of Liability and Indemnification

Except for gross negligence or willful misconduct, neither party shall be liable for consequential, incidental, punitive or special damages. Service Provider's aggregate liability for direct damages arising from the services shall not exceed the greater of (i) fees paid by Client under this Agreement in the twelve (12) months preceding the claim or (ii) the installation fee. Client shall indemnify and hold Service Provider harmless from claims, damages or losses arising from Client’s breach, misuse of equipment, or failure to obtain required permissions.

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, fire, flood, labor disputes, shortages, governmental actions, or third-party network outages. The affected party shall provide notice and use commercially reasonable efforts to resume performance.

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of law principles. The parties shall first attempt in good faith to resolve disputes through negotiation. If unresolved, the parties agree to submit disputes to binding arbitration in the county where the Provider maintains its principal place of business, subject to the arbitration rules agreed at the time of dispute.

Entire Agreement; Severability

This Agreement, together with any exhibits, schedules and executed Change Orders, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements and understandings. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Miscellaneous Provisions

Any notices required under this Agreement shall be sent to the contact information provided above. Neither party may assign this Agreement without the prior written consent of the other, except that Service Provider may assign to an affiliate or in connection with a sale of substantially all of its assets. Amendments must be in writing and signed by authorized representatives of both parties.

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