Are electronic signatures enforceable under U.S. law?

Yes. Electronic signatures are generally enforceable under the federal ESIGN Act (15 U.S.C. ch. 96) and where adopted, the Uniform Electronic Transactions Act. Some limited exceptions (wills, certain court filings) remain outside electronic signature coverage.

Who must sign on behalf of a corporate party?

An authorized officer or agent with signing authority should sign. Verify authority by title, corporate resolution, or other corporate records to reduce the risk of capacity challenges or repudiation.

Is notarization or remote notarization required?

Most ISP Agreements do not require notarization. Notarization may be needed for related security interests or state-specific formalities; check state notary and RON rules before relying on notarization for enforceability.

How should HIPAA or regulated traffic be handled?

If the network will carry PHI, require a signed HIPAA Business Associate Agreement, define encryption, breach notification, and retention obligations, and follow HIPAA retention guidance (45 CFR §164.530(j)).

What remedies should be included for downtime?

Include a clear SLA with uptime percentage, MTTR, outage calculation method, and service credits formula. Specify limits on damages and whether credits are the exclusive remedy for outages.

How do parties amend or cancel the agreement?

Follow the amendment clause: require written, signed amendments by authorized representatives. For cancellation, follow termination notice windows, early-termination fee provisions, and data/equipment return procedures in the contract.

Electronic Signature
Templates
Miscellaneous
Internet Service Provider Agreement

Internet Service Provider Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

INTERNET SERVICE PROVIDER AGREEMENT

This Internet Service Provider Agreement (the Agreement) is entered into as of Effective Date: by and between the parties set forth below.

Parties

Provider Name Provider Address Client Name Client Address

WHEREAS

WHEREAS, Provider is engaged in the business of delivering internet access, related network services, and support; and

WHEREAS, Client desires to obtain internet and ancillary services from Provider pursuant to the terms and conditions set forth in this Agreement; and

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows.

Scope of Work

Services to be Provided Service Location Service Specifications

Payment Terms

Client shall pay Provider for the Services in accordance with the following terms:

Monthly Service Fee Initial Installation Fee (if any) Billing Schedule Late Payment Fee

All amounts are payable in U.S. dollars. Client is responsible for all applicable taxes, duties, and similar charges, unless otherwise agreed in writing.

Term and Termination

This Agreement shall commence on Start Date: and shall continue until End Date: unless earlier terminated in accordance with this Agreement.

Automatic Renewal Termination for Convenience (Notice Period)

Either party may terminate for material breach if the breach is not cured within thirty (30) days after written notice. Upon termination, Client shall pay all charges incurred through the effective date of termination.

Service Levels and Support

Provider will use commercially reasonable efforts to provide the Services with an uptime commitment of measured monthly. Service credits for availability below the commitment shall be Provider's sole and exclusive remedy for downtime losses.

Support Hours

Confidentiality

Each party agrees to maintain in confidence all Confidential Information disclosed by the other party. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, that is independently developed, or that is rightfully obtained from a third party without breach of an obligation of confidentiality. The receiving party shall use Confidential Information only to perform its obligations under this Agreement.

Indemnification; Limitation of Liability

Each party shall indemnify, defend, and hold harmless the other from third-party claims arising from that party's negligence or willful misconduct. EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS AND BREACHES OF CONFIDENTIALITY, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. PROVIDER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY CLIENT TO PROVIDER IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Acceptable Use; Suspension

Client shall not use the Services for unlawful purposes or to interfere with others' use of Provider's network. Provider may suspend Services without liability if Client's use materially degrades the network, violates law, or creates an imminent security risk, provided Provider uses reasonable efforts to notify Client in advance where practicable.

Force Majeure

Neither party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, fire, flood, labor disputes, acts of government, network outages beyond Provider's direct control, or third-party transit failures. The affected party shall promptly notify the other and use commercially reasonable efforts to resume performance.

Notices

Provider Notice Contact Client Notice Contact

Notices under this Agreement shall be in writing and delivered to the contact information provided above, by certified mail, courier, or electronic delivery with confirmation, and shall be effective upon receipt.

Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflict of law principles. The parties shall first attempt to resolve disputes through good faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in the county of the chosen governing state, unless the parties mutually agree otherwise.

Entire Agreement; Amendment

This Agreement constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior discussions, proposals, or agreements. Any amendment or modification must be in writing and signed by authorized representatives of both parties.

Miscellaneous

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. The rights and obligations of the parties under this Agreement are not assignable without the prior written consent of the other party, except Provider may assign to an affiliate or in connection with a sale of substantially all of its assets.

Provider:

By:

Date:

Client:

By:

Date:

What an Internet Service Provider Agreement Covers

An Internet Service Provider Agreement is a legally binding contract between a service provider and a customer that defines the delivery, scope, and terms for internet connectivity and related services. It typically specifies service descriptions (bandwidth, IP addressing, equipment), service levels and uptime commitments, billing and payment terms, support and maintenance procedures, installation and term lengths, data handling and privacy obligations, and liability limits. The agreement also includes termination clauses, change orders, intellectual property and indemnity provisions, governing law, and notice procedures to clarify each party’s responsibilities and remedies.

Why a Clear Agreement Matters

Establishing a clear Internet Service Provider Agreement reduces operational disputes by documenting service expectations, billing rules, and remedies for outages. It protects parties through defined liability caps, data-handling obligations, and termination rights, and supports regulatory compliance where privacy and communications rules apply.

Who Typically Uses This Agreement

Service providers, enterprise customers, landlords leasing bundled services, and MSPs use this agreement to document scope, pricing, and support obligations.

Internet service providers: define offerings, SLAs, maintenance schedules, and liability limits for customers.
Small-to-medium businesses: secure predictable uptime, support response times, and clear billing for hosted locations.
Property managers and multi-tenant operators: allocate installation costs, shared bandwidth policies, and tenant responsibilities.

Use the agreement to establish a single reference for service delivery, dispute resolution, and ongoing account management.

Core Sections to Include in an ISP Agreement

Core sections of an Internet Service Provider Agreement define services, performance guarantees, billing, security, liability, and operational processes to govern the provider–customer relationship.

Service Description

Describe included services (bandwidth, IP addresses, transit, peering), hardware obligations, installation tasks, excluded services, dependencies, and uptime expectations.

Service Levels

Specify uptime percentage, maintenance windows, mean time to repair (MTTR), credits for outages, measurement tools, reporting cadence, and escalation procedures for SLA breaches.

Billing & Fees

Detail recurring charges, setup and installation fees, tax responsibilities, billing cycles, late payment penalties, upgrade/downgrade rules, and prorations for partial periods.

Security & Privacy

Define data handling, traffic inspection limits, breach notification timelines, encryption responsibilities, log retention policies, and any HIPAA or FCC-related obligations when applicable.

Liability & Indemnity

Limit direct and consequential damages, set indemnity scope for third-party claims, require notice and cure periods, and address carrier obligations for interconnection disputes.

Termination & Renewal

Specify term length, auto-renewal mechanics, early termination fees, post-termination data retrieval, equipment return conditions, and transition or migration assistance.

Essential Identification and Contract Data

Provider Name: Full legal business entity name

Customer Name: Full customer legal name

Service Address: Physical service location and contact

Service Details: Bandwidth, ports, IPs, and features

Billing Terms: Rates, cycles, and payment methods

Effective Date: Enter as MM/DD/YYYY date

Step-by-Step: Completing an ISP Agreement

Follow these steps to complete and exchange an Internet Service Provider Agreement accurately and efficiently.

01

Gather Information: Collect party names, service locations, and technical specifications.
02

Draft Terms: Use standard clauses for SLA, fees, security, and liability.
03

Review & Negotiate: Confirm responsibilities, credits, and change management procedures.
04

Execute: Obtain authorized signatures and distribute final copies to parties.

Configuring an Online Signing Workflow

Configure online workflow fields, signer roles, and authentication methods before sending the Internet Service Provider Agreement for signatures.

Field	Configuration
Signer Role	Assign provider and customer with signature order
Authentication	Email link or SMS code; consider KBA for B2B
Conditional Fields	Show equipment clauses when provider supplies hardware
Attach Exhibits	Upload diagrams, IP ranges, and SOWs

Platform and Integration Considerations

Most Internet Service Provider Agreements are completed electronically; confirm platform supports attachments, conditional fields, and compliant audit trails.

Document Formats: Accepts PDF and Word DOCX
Integrations: Integrates with Salesforce, NetSuite, Google Workspace
Security: TLS 1.2/1.3 and AES-256

Where to Send and Store the Executed Agreement

After execution, route copies to billing, technical operations, and legal teams; store the fully executed agreement in a central records system.

Provider Records: Store executed agreement in vendor contract repository
Customer Records: Deliver signed copy to customer contact and accounting
Regulatory Filings: Retain copies for audits and compliance reviews
Third Parties: Share exhibits with installers or upstream carriers

Key Dates, Billing, and Notice Windows

Key dates include effective date, billing cycles, SLA measurement windows, notice periods for disputes, and termination notice deadlines.

Effective Date:

Agreement begins on Effective Date entered; impacts obligations and billing

Billing Cycle Start:

Monthly or quarterly billing begins on invoice date

SLA Measurement Window:

Uptime calculated monthly with defined measurement tools

Termination Notice Period:

Typically 30–90 days depending on contract clause

Maintenance Window Notice:

Provider gives at least 48–72 hours' notice for planned maintenance

Implementation Milestones and Acceptance Stages

Milestones guide implementation from order to steady-state operations, outlining key deliverables, testing, acceptance checkpoints, and handover.

01

Order Placement

Purchase order received and provisioning scheduled

02

Installation and Test

Equipment installed, circuits tested, and acceptance verified

03

Operational Acceptance

Customer confirms performance and SLA measurements commence

04

Ongoing Support

Monthly monitoring and quarterly reviews with change log

Common Preparation Mistakes to Avoid

Vague service descriptions that omit bandwidth contention, ISP traffic shaping, or third-party dependencies, leading to disputes when actual throughput or latency differs from expectations.
Missing SLA measurement methodology or failure credits calculation, which makes it difficult to quantify outages and enforce remedies after significant service disruptions.
Not addressing equipment ownership and maintenance responsibilities, causing disagreements over replacement costs and on-site technician access during failures.
Failing to specify data-handling obligations and applicable privacy laws when customer traffic carries regulated information, risking noncompliance with HIPAA or state privacy statutes.

Potential Legal and Financial Risks

Service Interruptions: Credit liabilities may apply

Late Payment: Interest fees and service suspension

Regulatory Fines: HIPAA or FCC penalties possible

Breach of Contract: Termination or damages claim

Incorrect Billing: Rebilling and dispute processes

Unauthorized Assignment: Contract void or injunctive relief

eSignature Pricing and Feature Comparison

Compare common eSignature vendors by pricing, enterprise features, and compliance to evaluate options for executing Internet Service Provider Agreements.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	7-day trial	Varies	Varies	Varies	Varies
Bulk Send	Yes	Yes	Yes	Yes	No
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No
Envelope Cap	No cap	100 env/user/yr	Varies	Varies	Varies

Frequently Asked Questions About ISP Agreements

Answers to common legal, operational, and execution questions when drafting, signing, or enforcing an Internet Service Provider Agreement.

Need help? Contact support

Are electronic signatures enforceable under U.S. law?
Yes. Electronic signatures are generally enforceable under the federal ESIGN Act (15 U.S.C. ch. 96) and where adopted, the Uniform Electronic Transactions Act. Some limited exceptions (wills, certain court filings) remain outside electronic signature coverage.
Who must sign on behalf of a corporate party?
An authorized officer or agent with signing authority should sign. Verify authority by title, corporate resolution, or other corporate records to reduce the risk of capacity challenges or repudiation.
Is notarization or remote notarization required?
Most ISP Agreements do not require notarization. Notarization may be needed for related security interests or state-specific formalities; check state notary and RON rules before relying on notarization for enforceability.
How should HIPAA or regulated traffic be handled?
If the network will carry PHI, require a signed HIPAA Business Associate Agreement, define encryption, breach notification, and retention obligations, and follow HIPAA retention guidance (45 CFR §164.530(j)).
What remedies should be included for downtime?
Include a clear SLA with uptime percentage, MTTR, outage calculation method, and service credits formula. Specify limits on damages and whether credits are the exclusive remedy for outages.
How do parties amend or cancel the agreement?
Follow the amendment clause: require written, signed amendments by authorized representatives. For cancellation, follow termination notice windows, early-termination fee provisions, and data/equipment return procedures in the contract.

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