Scope
Detailed deliverables, features, acceptance criteria, and excluded items; reference attachments and technical specifications to avoid ambiguity.
A well-drafted contract reduces scope disputes, clarifies payment milestones, and protects intellectual property rights while setting technical and acceptance standards.
This contract is completed by parties who will deliver or procure software, including vendors, in-house IT teams, product owners, and procurement or legal representatives.
Signatures typically come from authorized signatories listed in the signature blocks; ensure delegated authority and version control are documented.
Detailed deliverables, features, acceptance criteria, and excluded items; reference attachments and technical specifications to avoid ambiguity.
Milestones, delivery dates, testing windows, and a clear definition of ‘substantial completion’ and final acceptance procedures for each deliverable.
Pricing model (fixed, time-and-materials, milestone), invoicing schedule, late-payment interest, and any retainage or escrow arrangements.
Ownership of code, work-for-hire or license grant language, third-party components, open-source obligations, and assignment of copyright.
Data handling, encryption, breach notification, HIPAA addenda if applicable, and responsibilities for backups and access control.
Formal process for change requests, impact evaluation, approval authority, and how time and cost adjustments are documented and billed.
| Field | Configuration |
|---|---|
| Signature Field | Require name, title, and date; make fields mandatory |
| Approval Routing | Sequential approval by legal, finance, then exec |
| Authentication | Use email + SMS or KBA for higher assurance |
| Retention | Enable versioning and PDF/A export |
Choose a platform that supports industry-required authentication and retains a detailed audit trail for legal evidence.
Start within 7–14 days after initial payment or kickoff milestone.
Deliverables per SOW due on specified milestone dates; track acceptance windows.
Allow predefined testing window (e.g., 14 days) for acceptance and defect reporting.
Invoice at milestones or monthly; specify Net terms (e.g., Net 30).
Define post-delivery warranty (commonly 30–90 days) for defect remediation.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Yes (varies) | Yes (varies) | Yes (varies) | Yes (varies) |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Optica used a standard SOW and milestone-based payments to onboard a software vendor.
Xerox integrated signNow in its ERP workflows to manage contract signoffs.
Often authorized to approve technical scope, budgets, and acceptance criteria; their signature confirms alignment with architecture and long-term platform strategy and may be required for major procurements.
An officer or delegated contract manager with authority to bind the company legally; verify signing authority via corporate resolution when necessary to avoid later ratification issues.
Agreement signed and effective; invoices and kickoff scheduled.
Requirements finalized and technical designs approved.
Incremental builds, QA cycles, and bug remediation.
Formal acceptance testing and project closeout activities.
Export the fully executed document to PDF/A to preserve the signed record and embedded audit trail for long-term storage and compliance.
Keep an editable DOCX copy only for internal revision records; ensure the final executed PDF is the authoritative version.
Include the platform-generated certificate of completion showing timestamps, signer IPs, and authentication method with the stored PDF.
Store in a secure repository (Box, Google Drive, or enterprise content management) with access controls and versioning enabled.