Scope of Services
Describe deliverables, performance targets, service hours, and acceptance criteria. Attach technical or clinical exhibits that specify measurable outputs and reporting cadence.
A clear KHCS D Line Agreement reduces ambiguity about responsibilities, clarifies payment and performance expectations, and documents data-protection obligations needed for HIPAA and payer audits.
Multiple roles contribute: legal, contracting, clinical leadership, and vendor operations normally collaborate on execution.
Final approval is typically documented by authorized signatories representing each party; keep the executed copy with procurement and compliance records.
A senior operations or contracting lead who approves service scope, verifies clinical requirements, and confirms budget availability. This person ensures alignment with internal procurement rules and coordinates signatures across departments when multiple approvals are required.
The vendor-side manager who confirms deliverables, accepts payment terms, and provides required certificates (insurance, licensure). They are responsible for providing contact information for notices and for coordinating any negotiated exhibits or schedules.
Describe deliverables, performance targets, service hours, and acceptance criteria. Attach technical or clinical exhibits that specify measurable outputs and reporting cadence.
Specify whether PHI will be shared, roles (covered entity vs business associate), permitted uses, and obligations for breach notification and minimum-security controls.
List KPIs, reporting frequency, remedies for missed targets, and processes for remediation and root-cause analysis.
State fees, invoicing cadence, dispute procedures, late-payment interest, and any holdback or milestone payment arrangements.
Define term length, renewal mechanics, early-termination rights, cure periods, and post-termination transition obligations.
Allocate risk for negligence, data breaches, and third-party claims; include insurance minimums and caps on liability where appropriate.
| Field | Configuration |
|---|---|
| Signature Type | Email link for standard signers; RON for notarized consent |
| Authentication | Email + SMS code or KBA for higher assurance |
| Conditional Fields | Show clauses based on role or jurisdiction |
| Retention Setting | Auto-archive executed copy per retention policy |
Ensure your eSignature platform supports PHI handling, audit trails, and common integrations before e-submission.
Complete signature before service start date; typically prior to deployment.
Deliver signed agreement to contracting office within 30 days of execution.
Invoice frequency and due dates set in payment section (net 30 common).
Provide written renewal intent as specified, often 60–90 days prior.
Retention counted from effective date or last active service date.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |