Scope of Work
Define installation tasks, hardware and software responsibilities, site preparation, and acceptance criteria so deliverables and startup obligations are unambiguous.
A written agreement reduces operational disputes, sets measurable service levels, clarifies liability, and documents data-security responsibilities. It also supports compliance with sector rules and makes onboarding, audits, and vendor changes faster and less risky.
Organizations that deploy kiosks rely on clear contracts to coordinate technical, financial, and legal responsibilities among stakeholders.
Multiple teams often must review the agreement — legal, procurement, IT, and operations — to ensure obligations are practical and enforceable.
Define installation tasks, hardware and software responsibilities, site preparation, and acceptance criteria so deliverables and startup obligations are unambiguous.
Specify uptime targets, response and repair times, escalation paths, and credits or penalties tied to measurable performance indicators.
Describe data collected, encryption standards, access controls, breach notification timelines, and any HIPAA or PCI obligations if applicable.
State fees, invoicing cadence, late payment remedies, pass-through costs, and conditions for price adjustments or renewals.
Require commercial general liability, cyber insurance where relevant, and mutual indemnities addressing third-party claims and IP infringement.
List termination events, cure periods, decommissioning responsibilities, equipment removal, and data return/wipe procedures.
| Workflow Field and Configuration Heading | Configuration |
|---|---|
| Upload and prepare the agreement file | Use PDF or DOCX; attach exhibits. |
| Add signers and set signing order | Specify roles and sequence for each signer. |
| Configure kiosk mode and in-person signing | Enable device lock and local authentication. |
| Enable audit trail and authentication | Activate email, SMS code, or ID checks. |
Confirm format, integrations, and authentication options before sending the agreement for e-signature.
Match platform settings with your legal and IT requirements, and retain the audit trail and final signed PDF for records.
Enter start/end dates; renewals require notice as specified.
Specify initial response (hours) and repair windows (days).
Commonly 30–90 days before term expiration.
Include cure period, typically 10–30 days.
State calculation method and application timing.
Legal and procurement approve contract terms before signature.
Confirm power, network, and physical mounting details.
Install kiosk and complete acceptance tests with documented results.
Provide training, support contacts, and monitoring access.
Optica standardized its agreement and routing to reduce vendor onboarding time.
Martin Properties used digital execution to centralize signed agreements.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA available) | Yes | Yes | No | No |