Accessibility Statement
A clear declaration of commitment to nondiscrimination, referencing the ADA and applicable state laws and describing the organization’s general approach to accessibility.
A clear ADA policy reduces legal risk, ensures consistent handling of accommodation requests, and documents steps taken to meet federal obligations under the ADA. Well-drafted policies support internal training, help resolve complaints promptly, and provide an audit trail should regulatory review or litigation occur.
Teams that prepare or maintain an ADA policy vary by organization and purpose.
Use this template as a cross-functional document: legal sets the standard, HR administers requests, and operations implements changes.
| Field | Configuration |
|---|---|
| Reviewer Order | Sequential: Legal → HR → Operations |
| Authentication | Email link or SMS code for signer verification |
| Reminder Schedule | 3 reminders at 3, 7, and 14 days |
| Retention Tag | Assign 'Accessibility Policy - Master' metadata |
Choose platforms that support audit trails, secure storage, and required integrations.
Prefer solutions that preserve cryptographic timestamps, provide tamper-evident signed files, and integrate with your document retention system for secure retrieval and compliance reporting.
A clear declaration of commitment to nondiscrimination, referencing the ADA and applicable state laws and describing the organization’s general approach to accessibility.
Plain-language definitions for 'disability', 'reasonable accommodation', 'qualified individual', and other terms used consistently throughout the policy.
Stepwise instructions for requesting accommodations, documentation guidelines, interactive process expectations, and typical decision timelines.
A documented route for filing complaints, internal investigation steps, escalation path, and timeline for resolution and appeals.
Designate responsibilities for HR, supervisors, facilities, and legal teams, including training and recordkeeping obligations.
Specify review frequency, authority to amend, and version control to ensure the policy remains current with legal developments.
Acknowledge receipt within 3 business days to document responsiveness.
Initiate the interactive dialogue within 10 business days of acknowledgment.
Provide a decision or interim steps within 15 business days where feasible.
Review policy language and processes at least once per year.
Retain request records per your retention schedule and legal requirements.
Finalize content and internal edits before review.
Seek counsel input and finalize compliance language.
Obtain signatures from authorized leadership.
Publish the policy, train staff, and begin recordkeeping.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card | Available | Available | Available | Available |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |