Detection & Triage
Document how incidents are reported, triage criteria, severity levels, and immediate escalation triggers to reduce time-to-response and preserve volatile evidence.
A clear protocol reduces delays, limits exposure to regulatory fines, and preserves privileged communications and evidence. It aligns response steps to statutory notice windows and internal escalation policies, supports defensible decision-making, and creates a reproducible audit trail for litigation, insurance, and regulator inquiries.
The protocol is used by cross-functional teams to coordinate legal, technical, and communications steps after a breach.
Maintaining a single protocol document ensures consistent handling across incidents and meets internal governance expectations.
Document how incidents are reported, triage criteria, severity levels, and immediate escalation triggers to reduce time-to-response and preserve volatile evidence.
Prescribed technical actions to isolate affected systems, revoke credentials, snapshot volatile memory, and coordinate forensic imaging to maintain chain-of-custody.
Process for determining regulatory obligations, privilege status, cross-border data issues, and whether consumer or regulator notice is required under federal or state law.
Templates and routing lists for affected individuals, state attorneys general, HHS (for HIPAA), and contractual counterparties, including who approves final notices.
Instructions for legal hold issuance, secure storage of logs and copies, retention timelines, and documentation of custodial steps for future review.
Formal after-action steps, remediation tracking, policy updates, and a record of approvals to close the incident and demonstrate corrective measures.
| Field | Configuration |
|---|---|
| Signature Type | Electronic signature required | Audit trail retained |
| Authentication Level | Email + SMS OTP for external signers | SSO for employees |
| Retention Policy | Retain signed protocol 7 years | Exportable PDF/A |
| Role Routing | Legal -> CISO -> Privacy Officer -> CEO approval |
Ensure the chosen solution supports secure export, long-term archiving (PDF/A), and role-based access controls; confirm any HIPAA BAA or SSO needs with your vendor.
Within 24–72 hours to legal and security teams.
Notify individuals and HHS without unreasonable delay, no later than 60 days where required (see HHS guidance).
Many states require notice within 30–60 days; timing and thresholds vary by state.
Notify state AG and media when breaches affect large numbers as required by state law.
Engage law enforcement promptly if criminal activity or extortion is suspected.
Document who discovered the incident and initial scope, including timestamps.
Record isolation measures, credentials revoked, and forensic captures completed.
Legal approves notification text and distribution list before release.
Confirm remediation, update protocols, and document follow-up assignments.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.
The airSlate SignNow team has been exceptional, responsive, the API has been great, and we're extremely happy that we chose airSlate SignNow as a company.