Legal Call Recording Consent Form

LEGAL CALL RECORDING CONSENT FORM

This Call Recording Consent Agreement (the Agreement) is entered into as of by and between Company Name: , a business organized as Individual Corporation LLC and Individual/Representative: (collectively, the Parties).

RECITALS

WHEREAS, Company operates telephonic and electronic customer contact channels and from time to time places or receives calls that may be recorded for legitimate business purposes; and

WHEREAS, Individual is a party to telephone interactions with Company and the Parties wish to set forth the terms on which Individual grants consent to the recording of communications; and

WHEREAS, the Parties intend this Agreement to memorialize informed consent, retention, confidentiality, and permitted uses of recorded communications.

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the Parties agree as follows:

1. CONSENT TO RECORDING

1.1 Consent. Individual hereby expressly and voluntarily consents to the audio recording and, where applicable, electronic capture of telephone calls and related communications with Company for the purposes set forth in this Agreement. Individual acknowledges that such recordings may capture conversation content, call metadata, and other call-related information.

1.2 Scope of Consent. This consent applies to calls initiated by either Party and to inbound, outbound, and conference calls handled by Company systems, including calls conducted via traditional telephony and voice-over-IP platforms, unless expressly limited in writing by Individual.

2. PURPOSES OF RECORDING

Recordings may be used by Company for one or more of the following legitimate business purposes (check all that apply):

Training and quality assurance Dispute resolution and claims handling Regulatory and legal compliance Security and fraud prevention

3. NOTICE AND ACKNOWLEDGMENT

3.1 Prior Notice. Company will endeavor to provide audible notice at the beginning of a recorded call or through conspicuous signage or disclosure prior to commencement of the call. Individual acknowledges that notice may be provided automatically as part of Company’s standard call handling procedures.

3.2 Acknowledgment. By signing this Agreement, Individual acknowledges receiving adequate notice that calls may be recorded and that Individual has had an opportunity to ask questions regarding the recording practices.

4. RETENTION, SECURITY, AND ACCESS

4.1 Retention Period. Recorded calls will be retained for a period of days from the date of the call, unless retention is extended to satisfy legal obligations or legitimate business needs. Specific retention exceptions will be documented by Company.

4.2 Security. Company shall implement administrative, technical, and physical safeguards appropriate to the sensitivity of recorded content, including access controls, encryption where practicable, and logging of access to recordings.

4.3 Access and Disclosure. Access to recordings will be limited to authorized personnel with a legitimate need to review. Company may disclose recordings to regulators, law enforcement, legal counsel, or third parties pursuant to lawful process or as reasonably necessary to enforce rights, provided that such disclosures shall be limited to the extent required by law.

5. INDIVIDUAL RIGHTS AND WITHDRAWAL OF CONSENT

5.1 Withdrawal. Individual may withdraw consent at any time by providing written notice to Company at the address set forth in the Notices section. Withdrawal of consent will not affect the lawfulness of processing based on consent prior to withdrawal nor recordings retained to meet legal or contractual obligations.

5.2 Requests for Copies and Deletion. Subject to applicable law and Company policies, Individual may request access to or deletion of recordings. Company may decline requests to delete recordings when retention is necessary to satisfy legal obligations, defend legal claims, or preserve evidence.

6. CONFIDENTIALITY AND USE RESTRICTIONS

Recordings are confidential and must not be used, copied, or disclosed beyond the authorized purposes without written authorization, except as required by law. Company will employ reasonable measures to redact sensitive personal information prior to disclosure where practicable.

7. LIMITATION OF LIABILITY

Except as expressly provided in this Agreement, Company disclaims liability for inadvertent failures to notify or for technical issues affecting recording. Nothing in this Agreement limits liability for gross negligence, willful misconduct, or other liability that cannot be disclaimed under applicable law.

8. NOTICES

Notices under this Agreement shall be given in writing and delivered by hand, certified mail, or other documented delivery service to the addresses set forth above and shall be effective upon receipt.

9. AMENDMENT; WAIVER

This Agreement may be amended only by a written instrument signed by authorized representatives of both Parties. No waiver of any right or remedy under this Agreement will be effective unless in writing and signed by the Party waiving such right.

10. GOVERNING LAW; VENUE

This Agreement will be governed by and construed in accordance with the laws of the jurisdiction selected by Company below, without regard to conflict of law principles. The Parties submit to the exclusive jurisdiction of the courts located in the selected jurisdiction for disputes arising out of this Agreement.

Preferred Governing Jurisdiction:

11. ENTIRE AGREEMENT; SEVERABILITY

This Agreement constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings and agreements. If any provision of this Agreement is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions will continue in full force and effect.

12. COUNTERPARTS; EXECUTION

This Agreement may be executed in counterparts, each of which will be deemed an original and all of which together will constitute one instrument. Electronic or facsimile signatures shall be deemed original signatures for all purposes.

ACKNOWLEDGMENT AND CONSENT

By signing below, Individual acknowledges that they have read this Agreement, understood its contents, and voluntarily consent to the recording of calls in accordance with the terms set forth herein.

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