Scope of Services
Describe services (installation, storage, streaming, maintenance), exact camera locations, supported resolutions, and any uptime or SLA commitments tied to hosting services.
A documented agreement reduces ambiguity about who controls footage, who may access it, and how long it is retained. It helps meet privacy and industry compliance obligations, manages liability exposure, and preserves chain-of-custody for legal requests.
The agreement is commonly used where cameras are installed by a third party or when multiple stakeholders need managed access.
Use the agreement to align operational, privacy, and legal expectations among property owners, providers, and authorized viewers before equipment is deployed.
Describe services (installation, storage, streaming, maintenance), exact camera locations, supported resolutions, and any uptime or SLA commitments tied to hosting services.
Define which roles may view, download, or share footage; include authentication requirements, approval workflows, and any limits on redistribution or public disclosure.
Specify retention periods, automated deletion rules, archival procedures, and how retention aligns with regulatory or evidentiary needs.
State notice to individuals, consent where required, and whether biometric or facial-recognition processing is used; include obligations to comply with BIPA, CCPA, or similar laws.
Enumerate technical protections (encryption in transit and at rest, access logs, role-based access) and obligations for breach notification and remediation.
Allocate risk for data loss, unauthorized disclosure, and service outages; include caps on liability, insurance requirements, and carve-outs for gross negligence.
| Field | Configuration |
|---|---|
| Signing Order | Sequential or parallel depending on roles |
| Authentication | Email + optional SMS code or KBA |
| Notifications | Automated reminders and completion notices |
| Archive | Encrypted storage with audit trail |
Choose a signing platform that supports strong audit trails, conditional fields, and secure storage to preserve evidentiary value.
Confirm the platform can export an immutable signed PDF with a certificate of completion and has integration options (Salesforce, Microsoft 365, NetSuite, Google Workspace) for storage and workflow automation.
Obligations begin on the MM/DD/YYYY effective date specified.
Periodic review of retention settings at least annually.
HIPAA-style notifications generally require prompt reporting, commonly within 60 days.
Respond to valid subpoenas promptly and preserve footage on legal hold.
Provide 30–90 days notice before contract expiration.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | 30-day trial | 30-day trial | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |