Client Identity
Full legal name, date of birth or EIN for entities, government ID references, and contact information to verify authority and run KYC or identity checks.
A structured intake packet reduces onboarding delays, improves conflict screening, and creates an auditable record of client consent and fee arrangements. It supports regulatory compliance, consistent billing setup, and more efficient matter opening across attorneys and offices.
Firms, solos, corporate legal departments, and intake teams collect the packet information during initial client intake or pre-engagement checks.
Different roles use the packet to confirm identity, perform conflicts checks, set billing, and document authorization before work begins.
Uses the packet to ensure conflicts checks and retainer terms meet firm policy, and to approve nonstandard fee arrangements or high-risk matters.
Completes initial client contact, collects identity documents and supporting forms, routes the packet to billing and assigned counsel, and keeps the audit trail for compliance.
Full legal name, date of birth or EIN for entities, government ID references, and contact information to verify authority and run KYC or identity checks.
Concise description of the legal matter, jurisdiction, desired outcome, and key dates so the firm can determine scope and resource allocation.
Questions about related parties, adverse interests, and prior representations plus signature acknowledging disclosure truthfulness for conflict clearance.
Standardized fee structure, billing rates, estimated costs, retainer amount, and agreement to terms to reduce billing disputes later.
Requested documents such as corporate formation records, contracts, identification, HIPAA authorizations, or financial statements relevant to the intake.
Signature blocks for client acceptance, electronic consent language (if e-signed), and optional authorization for credit or background checks.
| Field | Configuration |
|---|---|
| Auto-populate | Map client name to case management client record |
| Conditional Fields | Show HIPAA release only for healthcare matters |
| Signer Authentication | Use SMS or email code for added verification |
| Routing | Route completed packet to billing and assigned attorney |
Choose a platform that supports secure e-signing, audit trails, and connectors to your practice management or document systems.
Run conflicts before accepting representation whenever possible
Provide W-9 to payers upon request; no fixed federal deadline
Complete I-9 within three business days of hire
Obtain required retainer prior to commencing billable work
Create matter file and archive signed packet promptly
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.
I can process and execute all of these documents online with 100% compliance and built-in security.