Scope of Services
Describe specific deliverables, excluded tasks, and any task prioritization. Use clear examples and reference exhibits for recurring or project-based work to avoid scope creep.
Use a Legal Concierge Agreement to clearly define ongoing legal support, manage client expectations, and reduce disputes over fees and scope. It standardizes response times, billing arrangements, and confidentiality obligations while enabling efficient coordination across filings and third-party vendors.
Typical users include in-house counsel, solo practitioners, small law firms, and business owners seeking prioritized legal services.
The agreement suits any client valuing predictable fees, defined service levels, and an assigned legal point of contact.
Describe specific deliverables, excluded tasks, and any task prioritization. Use clear examples and reference exhibits for recurring or project-based work to avoid scope creep.
Define response times, consultation windows, and escalation paths. Include SLA metrics for email, phone, and emergency requests plus remedies for missed SLAs.
State retainer amounts, subscription fees, hourly rates for out-of-scope work, billing cycles, and refund or holdback policies; clarify expense reimbursement.
Specify confidentiality obligations, permitted disclosures, data handling, storage practices, and any required HIPAA or privacy addenda for healthcare or sensitive matters.
Set initial term, auto-renewal rules, termination for convenience or cause, and post-termination transition responsibilities including document retrieval.
Identify authorized signers, corporate approval steps, and requirements for third-party approvals or power-of-attorney where applicable to bind the client.
| Field / Setting Name (header) | Configuration |
|---|---|
| Template Name for Agreement (internal) | Legal Concierge Agreement template for firm use |
| Signer Authentication Method (email SMS KBA SSO) | Email link by default; SMS code or KBA optional |
| Routing Order and Reminder Rules | Specify signer order, auto-reminders, and escalation emails. |
| Document Retention and Export Settings | Set PDF/A export, audit trail retention, and download permissions. |
For eSubmission and eSignature, confirm platform supports secure storage, audit trails, and required signer authentication levels.
MM/DD/YYYY determines when fees begin.
Specify notice period to decline renewal.
State when client must replenish retainer.
Define target response hours for inquiries.
Indicate the days required to terminate.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
PDF, DOCX, and HTML support; use PDF/A for long-term storage and court-ready copies, ensuring embedded audit trails are preserved.
Attach engagement letters, scope exhibits, identity documents, power of attorney, proof of payment, HIPAA BAA, and any state-specific disclosures as exhibits.
Export signed package as PDF/A with certificate of completion; include CSV export of signer data and audit logs for recordkeeping.
Where notarization required, indicate in the workflow; integrate remote online notarization (RON) where state law permits and record the notary session.
Optica Ventures adopted a Legal Concierge Agreement to centralize ongoing legal needs and reduce turnaround on routine approvals and filings.
A healthcare clinic used a concierge engagement to manage patient consent, record requests, and vendor coordination under strict privacy safeguards.