Disclosure Statement
A concise statement of consumers' rights, including electronic consent, access to paper copies, withdrawal procedures, and where to find full policy language; use clear plain-language phrasing for consumer comprehension.
A Legal Consumer Rights Summary documents required disclosures and consent practices so electronic acceptance is legally enforceable under ESIGN (15 U.S.C. §7001) and applicable state UETA statutes. It reduces ambiguity about consent, delivery method, and record retention obligations.
Organizations, compliance teams, and consumer-facing staff prepare summaries to document disclosures and electronic consent in consumer transactions.
The summary is also used by legal teams, regulators, and auditors to verify consent and retention practices.
A concise statement of consumers' rights, including electronic consent, access to paper copies, withdrawal procedures, and where to find full policy language; use clear plain-language phrasing for consumer comprehension.
Identify the business, a specific contact person or department, physical address, phone, and email for questions and disputes; provide hours and expected response times where applicable.
List the consumer protections that apply: return policies, warranty coverage, dispute resolution steps, data privacy practices, and any state-specific rights that modify baseline protections or exceptions.
Describe how consumers provide consent electronically, record methods (clickwrap, checkbox, signed summary), authentication level, and how to revoke consent or request paper records and timelines.
State the retention period for the summary and related records, formats retained (electronic/PDF), and how records meet ESIGN/UETA retention and reproducibility requirements, including export and audit log availability.
Provide clear signature fields with printed name, date, contact information, and method of signing; indicate whether initials are acceptable and whether notarization or witness is required.
| Field Name and Configuration Setting | Recommended Value |
|---|---|
| Authentication | Email link with optional SMS code or KBA |
| Fields and Validation | Signature, printed name, date, checkbox, revocation link |
| Conditional Logic | Show state disclosures based on selected jurisdiction |
| Retention Settings | Store PDF/A and audit log for reproducibility |
Ensure the platform supports secure e-signatures, audit trails, and required authentication levels for consumer-facing disclosures.
Deliver summary when consumer requests or at point of electronic consent
Effective on the date consumer signs or checks consent box
Retain signed records per applicable federal or state retention laws
Healthcare records retained six years per 45 CFR §164.530(j)
Acknowledge requests within applicable state consumer protection timelines
Create clear disclosures and retention terms.
Apply chosen signer verification method and record it.
Capture signature, timestamp, and audit data.
Store signed PDF and audit trail securely.
| Document Type and Purpose Comparison | Summary | Privacy Policy | Terms of Service |
|---|---|---|---|
| Purpose | consumer disclosures | data practices | contract terms |
| Consent Required | often yes | ||
| Legal Force | esign/ueta enforceable | informational | contractual |
| Typical Retention | 3–7 years | indefinite | contract term |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes (Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 env/user/yr | Varies | Varies | Varies |