Scope and Definitions
Define covered asset types, records, and roles; specify electronic signature types and which documents are excluded from e-signature.
A written policy reduces legal and operational risk by standardizing signature practices, retention schedules, access controls, and verification methods. It supports enforceability under ESIGN and UETA, protects regulated data (HIPAA, FERPA), and clarifies who may sign or revoke digital records.
Legal, compliance, records management, IT security, and business unit leaders collaborate to create and maintain the policy.
Adoption often extends to HR, procurement, sales, and finance teams that generate or rely on legally binding digital records.
Define covered asset types, records, and roles; specify electronic signature types and which documents are excluded from e-signature.
Assign custodianship, storage responsibility, and escalation paths for disputed or transferred digital assets.
Require standardized metadata (owner, date, retention period, confidentiality) to enable search, disposition, and legal holds.
Specify least-privilege access, multi-factor authentication, and role-based permissions for viewing, editing, and signing.
Map retention rules to regulatory baselines and business needs, define secure deletion and archival procedures.
Document procedures for suspected tampering, chain-of-custody preservation, and periodic audit of signatures and logs.
| Document field and function mapping | Field name | Configuration settings and notes |
|---|---|
| Signature placement and required actions | Signatures enforce signer intent; require date fields adjacent to signature fields. |
| Conditional approval routing | Route for further review if value thresholds or red flags are present. |
| Authentication options and strength | Select email, SMS, KBA, or stronger methods based on document risk. |
| Retention and export rules | Configure automatic PDF/A export and storage location post-completion. |
Identify approved delivery channels, integration touchpoints, and acceptable file formats for signed records.
Aim to issue signature requests within 1 business day of approval.
Target 7–14 calendar days for routine signatures, shorter for time-sensitive filings.
Move completed records to canonical storage within 48 hours after signature.
Conduct quarterly audits of high-risk document classes.
Review and update the policy annually or after major regulatory change.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Typically owns policy interpretation and approval authority. The CLO signs high-value agreements, delegates routine signing, and coordinates with compliance and records management teams to enforce retention rules.
An officer or designated employee with documented signing authority for specified contract types and thresholds. Delegations should be recorded, time-limited, and reviewed periodically to prevent unauthorized commitments.
They centralized contract handling under a single policy to standardize signatures and storage.
Xerox mapped eSignature workflows into ERP and records systems to automate custody.
Draft and stakeholder review completed; ready for legal sign-off.
Legal and executive approval obtained; policy is formally adopted.
Configure systems, templates, and training to reflect policy rules.
Annual policy review and adjustments after regulatory changes.