Legal Email Service Request

LEGAL EMAIL SERVICE REQUEST

This Legal Email Service Request (the "Request") is made and entered into by and between Client Name: with primary contact email: and Service Provider Name: with primary contact email: Effective Date: .

Recitals

WHEREAS, Client requires secure, managed electronic mail services for the transmission, receipt and storage of client communications, legal files, and other confidential materials; and

WHEREAS, Service Provider offers managed email services, including account provisioning, encryption, archival, migration and technical support consistent with legal and ethical obligations; and

WHEREAS, the parties desire to set forth the scope, responsibilities, security measures, fees and other terms under which Service Provider will provide such services to Client.

NOW THEREFORE, in consideration of the mutual covenants and agreements set forth below, the parties agree as follows:

1. Definitions

1.1 "Services" means the email-related services described in Section 2, including account creation, mailbox provisioning, migration, encryption, archival, backup and technical support.

1.2 "Client Data" means all content, documents, attachments, metadata and communications uploaded to or transmitted through the Services by or on behalf of Client.

1.3 "Confidential Information" means non-public information of a party including Client Data, attorney-client communications, privileged materials, and security credentials.

2. Scope of Services

Service Provider shall provide the Services selected by Client below and any additional services agreed in writing. Service Provider shall perform all Services professionally and in accordance with industry standards applicable to legal service providers.

Mailbox provisioning and account setup Email migration from existing provider End-to-end and in-transit encryption configuration Email archival, e-discovery and retention configuration Regular backups and disaster recovery Technical support and administrative access

3. Account Information and Credentials

Client shall provide accurate user lists and account information. For each user to be provisioned Client shall provide: Name: , Email: , Role/Title: .

Service Provider will generate administrative credentials where required. Client is responsible for maintaining the confidentiality of credentials and for immediately notifying Service Provider if compromise is suspected. Service Provider will implement multi-factor authentication for administrative accounts where reasonably available.

4. Security, Confidentiality and Privilege

Service Provider shall implement commercially reasonable administrative, physical and technical safeguards designed to protect Confidential Information from unauthorized access, disclosure or loss. Such safeguards shall include encryption in transit and at rest, access logging, role-based access controls and periodic vulnerability assessments.

Service Provider acknowledges that Client Data may contain privileged attorney-client communications. Service Provider shall not access or review the contents of Client Data except (a) to provide the Services as expressly authorized by Client, (b) to respond to a bona fide technical support request, or (c) as required by law with prior written notice to Client unless prohibited by law. Service Provider will maintain confidentiality of privileged materials and will cooperate with Client to preserve privilege where access is necessary.

5. Data Retention, Backup and Deletion

Service Provider will retain Client Data in accordance with the retention schedule specified by Client. Retention period (months): .

Backups will be performed at intervals described in the service spec and may be retained for the backup retention period. Upon termination of Services, Service Provider will, at Client's direction, either securely delete Client Data or return Client Data in a commonly used electronic format within days.

6. Fees and Payment

Client shall pay fees for Services as set forth below. Fee amount: . Billing frequency: .

Fees are due within the payment terms set forth in the invoice. Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law and may result in suspension of Services after reasonable notice.

7. Compliance and Ethical Obligations

Service Provider shall comply with all applicable laws, regulations and professional obligations relating to the handling of client information, confidentiality and data security. Service Provider acknowledges Client's duty to protect privileged communications and will consult with Client prior to any disclosure to third parties except as required by law.

8. Term and Termination

The term of this Request shall commence on the Effective Date and continue for an initial period of months thereafter unless earlier terminated in accordance with this Section.

Either party may terminate for material breach if the breach remains uncured for thirty (30) days after written notice. Upon termination, Service Provider shall cooperate with Client to effect orderly transition of Services and transfer of Client Data.

9. Liability and Indemnification

Each party shall indemnify, defend and hold harmless the other party from and against any third-party claims arising from that party's gross negligence, willful misconduct or breach of this Request. Service Provider's aggregate liability for any claim arising under or related to this Request shall be limited to the fees paid by Client to Service Provider under this Request in the twelve (12) months preceding the claim, except for liability arising from willful misconduct or breaches of confidentiality, which shall not be limited.

10. Notices

All notices required or permitted under this Request shall be in writing and delivered to the addresses designated below (or such other address as either party designates in writing). Notices shall be deemed given when delivered by hand, confirmed electronic transmission, or three (3) days after deposit with a nationally recognized courier service.

11. Miscellaneous

Governing Law: This Request shall be governed by and construed in accordance with the laws of the State of without regard to conflict of law principles.

Entire Agreement: This Request, together with any exhibits or statements of work expressly incorporated by reference, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior negotiations, representations and agreements.

Severability: If any provision of this Request is held invalid or unenforceable, the remaining provisions shall remain in full force and effect and the parties shall negotiate in good faith to replace the invalid provision with a valid provision that achieves the original intent as closely as possible.

Amendments and Waiver: No amendment to this Request shall be effective unless in writing and signed by authorized representatives of both parties. No waiver shall be effective unless in writing.

Acknowledgements

By checking the box below, Client authorizes Service Provider to perform the selected Services and to take actions reasonably necessary to provision and configure accounts, including temporary access to existing mailboxes for migration purposes.

Client authorizes the Service Provider to perform the Services and to access accounts as necessary in accordance with this Request.

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