Identity
Full legal name, date of birth, contact information, and government ID references to support identity verification.
A consistent form streamlines investigations, ensures you collect legally relevant details, and creates an auditable record for regulators, financial institutions, and courts.
Clear role definitions on the form help allocate follow-up tasks and establish who must produce supporting documents during an investigation.
| Field | Configuration |
|---|---|
| Primary Signer | Email address required; two-factor optional |
| Required Attachments | Police report, ID image, account statement |
| Routing Order | Submitter → Fraud Team → Legal Counsel |
| Retention Flag | Retain audit trail and attachments for 6+ years |
Ensure the platform supports secure storage, exportable audit trails, and any industry-specific authentication required by regulators or institutional policy.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Full legal name, date of birth, contact information, and government ID references to support identity verification.
Account numbers, card numbers (redacted as needed), merchant names, and transaction identifiers to pinpoint the disputed record.
Concise timeline of events, how fraud was discovered, and any steps already taken with banks or issuers.
Enumerated attachments such as statements, screenshots, police reports, and correspondence with dates and file labels.
Signed statement under penalty of perjury or institutional attestation language clarifying consequences of false statements.
Consent and authorization language for recipient to access third-party records and share findings as permitted by law.
A consumer discovered unauthorized charges after a card skim
An individual found an account opened in their name