Client Identity
Full legal name, date of birth or business EIN, primary contact, and identification method (driver's license, passport) to support identity verification and future disputes.
A concise intake letter reduces misunderstandings, documents consent, and creates an audit trail that supports conflict checks, billing, and later dispute resolution under ESIGN and UETA frameworks.
Law firms and legal departments use intake letters to standardize client onboarding and record initial terms.
A well-constructed intake letter saves time, reduces onboarding errors, and creates a defensible record of client consent and expectations.
An intake coordinator collects client facts, runs conflict checks, and uploads documents. They ensure the letter is complete, signed, and routed to finance or the assigned attorney for retainer processing.
The assigned attorney reviews matter scope, confirms conflict clearance, authorizes retainer terms, and signs the intake letter when firm-level approval or specific legal language is required.
Full legal name, date of birth or business EIN, primary contact, and identification method (driver's license, passport) to support identity verification and future disputes.
Concise summary of the legal matter, key objectives, services to be provided, and scope limits so obligations are clear for both parties.
Retainer amount, billing rate or flat fee, invoicing frequency, and accepted payment methods to avoid later fee disputes and to comply with trust accounting rules.
List of supporting documents to attach (IDs, contracts, correspondence) and deadlines for delivery to preserve statute of limitations and permit timely representation.
Plain-language consent for representation, data sharing, conflicts waiver (if any), and acknowledgement of communications methods including electronic records.
Clear signer names, titles, and date fields; specify whether signatures must be notarized or witnessed and include electronic signature instructions if eSigning is permitted.
| Field | Configuration |
|---|---|
| Required Fields | Client name | DOB | Contact |
| Attachments | ID upload | Contract | Prior correspondence |
| Signer Order | Client first | Attorney second |
| Authentication | Email link | SMS code | ID verification |
Choose a delivery method that balances signer convenience and the required level of authentication and recordkeeping.
Ensure the chosen platform records an audit trail with timestamps, IP addresses, and signer actions to satisfy ESIGN/UETA legal tests.
Provide a date for signed return, commonly 7–14 days after delivery.
Specify due date for retainer deposit to begin work.
List deadline for required records, often 14–30 days.
Set a deadline to accept or decline any conflict waiver offered.
Note when substantive work will begin after receipt of signed letter and retainer.
Sender prepares and transmits the intake letter to the client for signature.
Firm receives the executed letter, confirms signatures, and logs the receipt.
Accounting processes payment and places funds in the trust or operating account.
Intake team creates case file, assigns matter ID, and notifies the attorney.
A claimant provides incident details and medical releases
A corporate legal team requests vendor background and authorized signatory details
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |