Legal Letter to Verizon

LEGAL LETTER TO VERIZON

This Letter (the "Letter") is made and delivered as of by and between Client Name: (referred to herein as "Subscriber") and Verizon Communications Inc., a corporation (hereinafter "Verizon"). Subscriber provides the information and assertions set forth below and demands the corrective actions, credits, or other remedies described herein.

RECITALS

WHEREAS, Subscriber maintains an account with Verizon identified as Account Number: for services at Service Address: ; and

WHEREAS, Subscriber contends that Verizon has billed, processed, or otherwise acted in a manner that has resulted in improper charges, service failures, or breaches of Verizon's contractual or statutory obligations as described in this Letter; and

WHEREAS, Subscriber submits this Letter to document the dispute, request remediation, preserve rights, and provide Verizon a reasonable opportunity to cure before further dispute resolution.

NOW, THEREFORE, in consideration of the mutual covenants and statements herein, the parties agree and acknowledge the following factual statements and remedial demands.

1. ACCOUNT SUMMARY AND DISPUTED ITEMS

Subscriber asserts that the billing period in dispute is: . The amount in dispute is: $. The specific charges or events disputed (billing codes, dates, or descriptions) are set forth in the narrative below and in any attachments referenced.

2. REPRESENTATIONS AND WARRANTIES

Subscriber represents and warrants that all statements made in this Letter are true and correct to the best of Subscriber's knowledge, information, and belief, and that Subscriber has authority to assert the claims and request the remedies herein. Subscriber further represents that Subscriber has attempted reasonable informal resolution efforts with Verizon prior to this Letter, including log of communications and dates: .

Verizon represents that it will investigate the claims asserted in good faith, preserve relevant records pending resolution, and comply with applicable regulatory, contractual, and statutory requirements in responding to this Letter.

3. DEMAND FOR RELIEF

Subscriber requests that Verizon, within thirty (30) calendar days of receipt of this Letter, take the following actions (check all that apply and provide details):

Issue a credit in the amount of $ to Subscriber's account.

Refund disputed charges by check or account credit and confirm payment method:

Correct service provisioning, discontinue unauthorized services, or restore interrupted service as described:

4. DOCUMENT PRESERVATION AND INVESTIGATION

Verizon shall preserve all documents, electronic records, call logs, billing records, service orders, notes, and other materials relevant to the account and dispute from the date of this Letter forward. Verizon shall provide, upon written request and consistent with applicable law, copies or summaries of records that are material to Subscriber's claim within thirty (30) days.

5. TEMPORARY RELIEF AND PAYMENT INSTRUCTIONS

If Verizon intends to take adverse credit or collection action based on the disputed amounts, Verizon shall suspend such adverse actions pending completion of its investigation. Payments to maintain non-disputed services should be remitted as follows: Payment Reference: .

6. REMEDIES AND RESERVATION OF RIGHTS

Subscriber reserves all rights to pursue any and all available remedies under contract, statute, regulation, or common law, including but not limited to damages, injunctive relief, declaratory relief, costs, and attorneys' fees. The submission of this Letter is without waiver of any rights or defenses.

7. NOTICES

All notices or communications required or permitted under this Letter shall be in writing and delivered to the addresses set forth below. Notices shall be effective upon receipt when delivered personally, by nationally recognized overnight courier, or by certified mail, return receipt requested.

8. AMENDMENT, WAIVER, SEVERABILITY

This Letter may be amended only by a written instrument executed by authorized representatives of both parties. No failure or delay in exercising any right, power, or privilege shall operate as a waiver thereof. If any provision of this Letter is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9. GOVERNING LAW; ENTIRE AGREEMENT

This Letter shall be governed by and construed in accordance with the laws of the state of , exclusive of its conflict-of-laws rules. This Letter constitutes the entire written agreement between the parties with respect to the subject matter hereof and supersedes prior written communications specific to this dispute.

10. COUNTERPARTS

This Letter may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures transmitted by electronic means shall be deemed originals for all purposes.

CERTIFICATION

The undersigned certifies under penalty of perjury under the laws of the state specified above that the statements made in this Letter are true and correct to the best of the undersigned's knowledge; that the undersigned is authorized to submit this Letter on behalf of Subscriber; and that the undersigned will provide further documentation reasonably requested to substantiate the claims made herein.

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