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Legal MSLA Agreement

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LEGAL MSLA AGREEMENT

This Master Services and License Agreement ("Agreement") is made as of by and between Provider Name: a with principal place of business at ("Provider"), and Client Name: a with principal place of business at ("Client").

RECITALS

WHEREAS, Provider is engaged in the business of providing software, services, support and related professional services and retains all intellectual property and technical expertise necessary to perform the services described herein; and

WHEREAS, Client desires to engage Provider to perform services and to obtain a license to certain software and deliverables on the terms and conditions set forth below; and

WHEREAS, the parties intend for this Agreement to govern the general terms under which Provider may perform any statement of work, purchase order or other work order executed under this Agreement.

NOW THEREFORE

In consideration of the mutual covenants and agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. DEFINITIONS

1.1 "Agreement" means this Master Services and License Agreement and all Exhibits and Statements of Work executed hereunder. "Deliverables" means tangible or intangible work product created by Provider specifically for Client under a Statement of Work. "Background IP" means intellectual property owned or licensed by a party prior to or independently of this Agreement. "Confidential Information" has the meaning set forth in Section 6.

2. SCOPE OF SERVICES

Provider shall perform the services in a professional and workmanlike manner in accordance with industry standards. Specific timelines, milestones and acceptance criteria shall be set forth in each Statement of Work. Changes to scope shall be documented in a written change order signed by both parties.

3. LICENSE GRANT; INTELLECTUAL PROPERTY

3.1 Provider hereby grants Client a limited, non-exclusive, non-transferable, non-sublicensable license to use the Deliverables and associated documentation solely for Client's internal business purposes, subject to full payment of all fees due under this Agreement. Provider retains all right, title and interest in and to Provider Background IP.

3.2 Client acknowledges that Provider may incorporate pre-existing Provider Background IP into Deliverables. Unless otherwise agreed in writing, Provider grants no ownership of Provider Background IP, and any improvements, modifications or derivative works created by Provider that are not specific to Client's confidential data shall remain Provider Background IP.

4. FEES; EXPENSES; PAYMENT

Client shall pay Provider the fees set forth in each applicable Statement of Work. Unless otherwise stated, invoices are payable within days from date of invoice. Late payments shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

5. CONFIDENTIALITY

Each party agrees to hold the other party's Confidential Information in strict confidence and to use such information only to perform its obligations under this Agreement. Confidential Information does not include information that (a) is or becomes public through no breach of this Agreement; (b) was lawfully in the receiving party's possession prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party's Confidential Information.

6. WARRANTIES; DISCLAIMER

Provider warrants that the services will be performed in a professional manner consistent with industry standards for a period of days following acceptance. EXCEPT AS EXPRESSLY PROVIDED HEREIN, PROVIDER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

7. INDEMNIFICATION

Provider shall indemnify and hold harmless Client from and against any third-party claims arising out of Provider's gross negligence or willful misconduct in performing the services. Client shall indemnify and hold harmless Provider from and against claims arising from Client's misuse of Deliverables or Client Data. The indemnifying party's obligations are contingent upon the indemnified party providing prompt written notice, sole control of defense and settlement, and reasonable cooperation.

8. LIMITATION OF LIABILITY

EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS OR WILLFUL MISCONDUCT, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT. IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY FOR DIRECT DAMAGES EXCEED THE AMOUNTS PAID OR PAYABLE BY CLIENT TO PROVIDER UNDER THE APPLICABLE STATEMENT OF WORK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. TERM; TERMINATION

This Agreement shall commence on the Effective Date and continue until terminated in accordance with this Section. Either party may terminate this Agreement for material breach by the other party if the breach remains uncured for days after written notice. Either party may terminate for insolvency upon written notice. Termination shall not relieve Client of its obligation to pay fees for services performed or Deliverables delivered prior to termination.

10. NOTICES

All notices required or permitted under this Agreement shall be in writing and deemed given when delivered personally, sent by nationally recognized overnight courier, or five (5) days after deposit in the United States mail, postage prepaid, addressed to the party at the address set forth below or such other address as either party may designate in writing.

11. AMENDMENT; WAIVER; ASSIGNMENT

Except as otherwise provided herein, this Agreement may be amended only by a written instrument signed by authorized representatives of both parties. No waiver shall be effective unless in writing. Neither party may assign this Agreement without the prior written consent of the other party, except to an affiliate or in connection with a merger, acquisition or sale of substantially all assets, provided the assignee assumes all obligations hereunder.

12. GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of without regard to conflicts of law principles. The parties shall first attempt in good faith to resolve disputes by negotiation between senior executives. If unresolved within 30 days, the dispute may be submitted to binding arbitration in accordance with the arbitration rules mutually agreed by the parties.

13. ENTIRE AGREEMENT; SEVERABILITY

This Agreement, together with all Statements of Work and attachments executed hereunder, constitutes the entire agreement between the parties concerning the subject matter and supersedes all prior and contemporaneous agreements. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. MISCELLANEOUS

The parties are independent contractors and nothing in this Agreement shall be construed to create an employment, partnership, joint venture, or agency relationship. Headings are for convenience only and do not affect interpretation. Deliverables shall be subject to acceptance procedures set forth in the applicable Statement of Work.

Provider Printed Name:

By:

Date:

Client Printed Name:

By:

Date:

Enter text✕

What the Legal MSLA Agreement Is and why it matters

The Legal MSLA Agreement is a standardized master services and service-level agreement used to define the legal relationship, deliverables, performance metrics, and dispute resolution terms between a client and a legal services provider or vendor. It consolidates recurring terms into a single master contract, with individual statements of work or task orders describing specific matters. Typical clauses cover scope, service levels, billing and invoicing, confidentiality, data protection, intellectual property, termination, indemnification, and governing law, enabling consistent management of multiple engagements while reducing negotiation time for subsequent statements of work.

Why use a Legal MSLA Agreement

A Legal MSLA Agreement centralizes contractual terms, limits repetitive negotiation, clarifies performance metrics, and reduces operational risk. When executed electronically under ESIGN and UETA frameworks, it remains enforceable provided intent, consent, attribution, and retention requirements are met.

Why use a Legal MSLA Agreement

Who commonly uses Legal MSLA Agreements

In-house legal teams, law firms, corporate procurement, and managed service providers commonly use Legal MSLA Agreements to standardize recurring engagements.

  • Corporate legal departments — control vendor performance, standard SLAs, rates, and dispute procedures.
  • Law firms and managed service providers — use MSLA to define scopes and billing rules for clients.
  • Procurement and finance teams — ensure invoicing, payment terms, and auditability across engagements.

When used consistently across the organization, an MSLA reduces review cycles and centralizes compliance controls for routine legal work.

Primary signers and approvers

General Counsel

General counsel typically negotiates and signs Legal MSLA Agreements to centralize terms across departments. They focus on risk allocation, indemnities, data protection clauses, and governing law to reduce repeated review and ensure consistent compliance across multiple engagements.

Vendor Signatory

Vendor signatories or authorized officers accept the MSLA to define service obligations, performance metrics, and remedies. They verify that statements of work align with the master terms and confirm billing practices, notices, and contact points for operational coordination.

Core components that make a robust Legal MSLA Agreement

A professional Legal MSLA Agreement groups core contractual topics into clear, reusable modules to reduce negotiation friction and support consistent operational execution.

Scope

Define permitted services, excluded activities, and mechanisms for onboarding additional tasks via statements of work to prevent scope creep and billing disputes, including acceptance criteria and delivery milestones for each SOW.

Service Levels

Specify measurable SLAs, reporting cadence, remedies for missed targets, and escalation paths so expectations and remedies are clear and enforceable across engagements.

Fees & Billing

Detail fee structures, invoicing frequency, payment terms, expense reimbursement, and dispute resolution methods for billing discrepancies to reduce late payments and misunderstandings.

Confidentiality

Include narrow definitions of confidential information, permitted disclosures, duration of confidentiality obligations, and data protection obligations consistent with HIPAA or other industry rules where applicable.

IP Rights

Allocate ownership of deliverables, licenses, pre-existing IP, and provisions for work-for-hire or assignment to avoid post-engagement disputes over inventions and copyrights.

Termination & Remedies

Cover termination for convenience and cause, notice, cure periods, post-termination transition assistance, and limitations on liability consistent with public policy and negotiated risk allocation.

Step-by-step: preparing and executing a Legal MSLA Agreement

[INTRO] Follow these steps to prepare, review, and execute a Legal MSLA Agreement with accurate fields, attachments, and signatures for audit-ready acceptance.

  • 01
    Prepare: Gather SOWs, scope, and pricing exhibits.
  • 02
    Draft: Populate master clauses and risk allocations.
  • 03
    Review: Legal and procurement review with change log.
  • 04
    Execute: Collect signatures, retain audit trail, and distribute copies.

Configure the digital workflow for the MSLA

[INTRO] Configure digital workflow fields, authentication, and routing to match approval chains and evidence requirements for enforceability.

Field Configuration
Signer Authentication Email + SMS code or KBA as needed
Signature Fields Place signature, initial, and date fields
Conditional Clauses Show fields only when criteria are met
Retention Settings Enable audit trail and record export

Platform capabilities to support MSLA e-execution

Digital execution requires compatible file formats, signer authentication, and an evidence-preserving audit trail to meet ESIGN/UETA standards.

  • File Formats: PDF, DOCX, and convertible Word files
  • Integrations: Salesforce, NetSuite, Google Workspace
  • Authentication: Email, SMS, SSO, and MFA options

Where to send and how routing typically works

[INTRO] Typical routing: internal approvals, execution by authorized signatories, distribution to stakeholders, and secure storage of the fully executed MSLA.

  • Internal Review: Legal and procurement approve final terms.
  • Authorization: Authorized signatories sign per corporate delegation.
  • Distribution: Provide executed copies to vendor and departments.
  • Storage: Store signed PDF with audit trail in records system.

Key dates and notice periods to include

[INTRO] Key dates in an MSLA govern effectiveness, notice periods, renewal windows, billing cycles, and deadlines for cure or termination.

Effective Date:

Enter MM/DD/YYYY; governs when obligations commence.

Renewal Notice:

Typically 30–90 days prior to renewal unless stated otherwise.

Billing Cycle:

Monthly or per-invoice schedule specified in SOWs.

Cure Period:

Commonly 30 days to remedy breaches before termination.

Termination Notice:

Written notice period, often 30–90 days, per clause.

Common preparation mistakes to avoid

  • Using vague SLA metrics or undefined performance measures leads to disputes and makes remedy calculation difficult.
  • Failing to attach statements of work or exhibits causes scope disputes and billing confusion when multiple matters proceed under one MSLA.
  • Neglecting to specify governing law and dispute resolution results in jurisdictional uncertainty and costly litigation over choice of forum.
  • Relying on unsigned or improperly authenticated electronic signatures without retention of audit records risks enforceability challenges under ESIGN and state law.

Penalties and legal risks from errors

1099 Penalties: $60/$130/$330 per form depending on delay
Intentional Disregard: $660+ per form, no cap
I-9 Violations: $281–$2,789 per violation
SLA Breach: Liquidated damages or termination risk
Data Breach: HIPAA fines and contractual indemnity exposure
Unclear Signatory: Invalid signature risks unenforceability

Baseline vendor pricing and compliance comparison

Core pricing and compliance features across common eSignature vendors used to execute Legal MSLA Agreements; signNow is shown first for reference.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no credit card Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes (Business Premium) Varies Varies Varies Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA available) Yes (BAA available) Yes (BAA available) No No
Envelope Cap No envelope cap 100 envelopes/user/year Varies Varies Varies

Practical tips for accurate and efficient MSLA completion

Adopt these practices to reduce errors, speed onboarding, and preserve enforceability when issuing or signing a Legal MSLA Agreement.

Standardize templates and clauses
Maintain a single approved MSLA template with change-managed clauses, so reviewers focus on SOWs and commercial terms rather than re-negotiating core legal language each time.
Define measurable service levels
Use objective metrics, reporting intervals, and financial remedies for missed SLAs to reduce disputes and provide clear operational triggers for escalation.
Document signer authority and approvals
Record delegation of signature authority and procurement approvals in a central repository to confirm signers are authorized and to avoid later challenges to enforceability.
Preserve electronic evidence and audit trails
Retain complete audit trails, timestamps, and signer authentication logs to support attribution, consent, and retention requirements under ESIGN and applicable state law.

Real-world examples of online MSLA execution

These concise examples show how organizations leverage master agreements and e-signatures to speed execution while maintaining auditability and compliance.

Optica Ventures (COO)

Brian Fitzgibbons, COO of Optica Ventures, streamlined repeated engagements by using a single master agreement and standardized SOWs for each client.

  • Signatures returned quickly via mobile devices and audit trails.
  • The result was faster client onboarding, fewer negotiation cycles, and clearer billing expectations, reducing administrative overhead while maintaining legal protections and a consistent audit record for each engagement.

Fertility Centers (Founder)

John Butler of Fertility Centers of Illinois leveraged online signing to manage patient consent and vendor contracts across locations.

  • API integration improved intake routing and storage.
  • This approach preserved compliance, provided responsive support, and allowed secure offline signing, enabling continuity of operations with audit-ready documentation for regulatory review and patient privacy obligations.

Key security and compliance controls to include or require

Encryption: TLS 1.2/1.3 in transit, AES-256 at rest
Audit Trail: Detailed timestamps, IP, and action log
HIPAA BAA: Business Associate Agreement available
Access Controls: Role-based permissions and SSO
Authentication: Multi-factor and SMS/Email options
Certifications: SOC 2 Type II, ISO 27001, PCI DSS

Frequently asked questions about Legal MSLA Agreements

Answers to common questions on enforceability, notarization, HIPAA handling, amendments, revocation, and record retention for Legal MSLA Agreements.


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