Engagement Scope
Define specific services, exclusions, deliverables, and milestones so client expectations and firm obligations are clear throughout representation.
A unified packet reduces onboarding time, clarifies billing and scope, and provides a durable record for ethics compliance, conflict resolution, and client retention. It supports electronic execution and secure storage under U.S. e-signature law.
Common users include law firm intake teams, partners assigning matters, and clients signing engagement terms.
Each group has distinct responsibilities: intake ensures accuracy; partners set terms; clients confirm consent and authority.
Define specific services, exclusions, deliverables, and milestones so client expectations and firm obligations are clear throughout representation.
Detail billing rates, retainer amount, expense reimbursement, billing cycle, and dispute resolution to reduce later fee conflicts.
Record conflict search results and client consent to proceed if a waivable conflict exists; include conflict waiver text where applicable.
State attorney-client privilege, data-handling practices, and any special security measures for privileged or sensitive information.
Explain how representation ends, responsibilities on closure, outstanding fees, and file-handling instructions after termination.
Provide clear signature lines for the client, authorized representative, and an attorney with printed names and dates for enforceability.
| Field | Configuration |
|---|---|
| Authentication | Email link | SMS code | KBA optional |
| Order | Sequential or parallel signer routing |
| Templates | Reusable engagement templates with variable fields |
| Retention | Automatic save to secure repository |
Select a platform that supports standard document formats, strong encryption, and audit trails.
Ensure the chosen solution meets regulatory needs such as HIPAA or 21 CFR Part 11 when handling protected or regulated client records.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card required | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (Business Premium+) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
A managing partner or delegated partner signs for the firm to bind firm-level terms, confirm billing arrangements, and accept responsibility for ethical compliance on the matter.
An authorized client signatory (officer, owner, or expressly authorized agent) signs engagement terms and fee authorizations; verify authority with corporate resolutions when needed.
Request client return within 7–14 days to avoid delays in starting work.
Retainer should be received before substantive work begins.
Complete prior to acceptance of representation.
Add client to billing system within 3 business days of execution.
Open matter file immediately after retainer and signed engagement are confirmed.