Scope of Services
Precisely list services (storage, picking, packing, shipping, returns) and excluded activities to avoid disputes about responsibilities and billing.
A well-drafted Legal Shipedge Agreement reduces operational disputes, clarifies who pays for loss or delay, and defines compliance steps for regulated items. Clear terms help with claims, insurance recovery, and audit readiness while supporting electronic execution and record retention.
Parties include logistics vendors, shippers, e-commerce sellers, and legal or procurement teams managing service terms.
Use the agreement as the primary contractual instrument for ongoing service relationships and when exchanging sensitive shipment or customer data.
An operations manager at a merchant or logistics firm typically signs to accept operational obligations, service levels, and performance metrics; they coordinate implementation and escalation procedures across teams and vendors.
A CEO, CFO, or other authorized officer may sign to bind the company for pricing, payment terms, indemnities, and legal waivers; verify board or delegated authority limits before execution.
Precisely list services (storage, picking, packing, shipping, returns) and excluded activities to avoid disputes about responsibilities and billing.
Specify rates, billing cycles, surcharges, chargeback rules, and dispute resolution for invoices to reduce collection issues.
Define carrier liability, caps on consequential damages, and insurance requirements; include process for loss claims and mitigation.
Include measurable KPIs (order accuracy, shipping windows, inventory accuracy) and remedies or credits for missed targets.
Address handling of customer data, PII, and PCI/HIPAA considerations where applicable; require security standards and breach notification timelines.
Set termination triggers, notice periods, and data/asset return or migration steps to ensure business continuity after contract end.
| Field | Configuration |
|---|---|
| Signer Order | Sequential or parallel signing |
| Authentication | Email link, SMS code, or KBA |
| Reminders | Auto-reminder interval and retries |
| Audit Trail | Enable timestamp, IP, and event log |
Decide on distribution channels, document formats, and integrations before sending to avoid rework.
Choose an eSignature provider and file format compatible with your records system and compliance obligations to preserve evidence of execution.
Use MM/DD/YYYY; marks start of obligations
Specify days for termination or cure
Standard Net 30 or agreed term
State window for loss claims and documentation
Define handover days after termination
| Criteria | Shipedge Agreement | General Service Agreement |
|---|---|---|
| Notarization | ||
| Witness Required | ||
| Esignable | ||
| Typical Use | logistics/fulfillment | broad commercial services |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Trial varies | Trial varies | Trial varies | Trial varies |
| Bulk Send | Yes (Premium tier) | Yes (paid tiers) | Yes (paid tiers) | Yes (paid tiers) | Yes (paid tiers) |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |