Location
Precise street address, intersection, GPS coordinates, or building/room number to eliminate ambiguity and speed technician routing.
A consistent Light Out Repair Request Form speeds diagnosis and reduces repeat visits by ensuring all necessary location, access, and safety information is provided up front.
The form is designed to be usable by both internal staff and external reporters and to integrate with maintenance workflows for scheduling and verification.
Precise street address, intersection, GPS coordinates, or building/room number to eliminate ambiguity and speed technician routing.
Pole number, lamp serial, or asset tag to identify the exact unit and its maintenance history.
Observed condition (dark, flickering, partial outage), first seen date/time, and safety hazards such as exposed wiring or tripping risk.
High-resolution images or short video clips showing fixture and surroundings to aid remote triage and spare-part identification.
Notes on required access (gates, keys, property owner consent) and whether night work is permitted to schedule crews properly.
Name, phone, and email for clarification, plus preferred contact method and whether anonymous reporting is allowed.
Ensure your eSubmission platform supports audit trails, configurable fields, and secure storage to meet internal and regulatory policies.
| Field | Configuration |
|---|---|
| Auto-detect Address | Enable geocoding to validate location entries |
| Photo Upload | Require at least one image before submit |
| Conditional Fields | Show access notes only when private property selected |
| Notifications | Notify dispatcher and property manager on submit |
Within 24 hours of submission
24–72 hours to assess priority
Same day for emergencies; 3–10 days for routine
Requester notified when work is complete
Keep request records per retention policy
Requester submits full details and photos.
System issues confirmation number and contact info.
Crew assignment and ETA communicated to requester.
Technician records completion notes and closes request.
A resident reports a dark parking lot with precise pole ID and two photos
A commuter reports an intersection light that flickers during rain
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no card | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |