Scope of Services
Specifies accepted shipment types, handling requirements, inbound/outbound appointment rules, receiving hours, and any excluded services. Clear scope reduces operational exceptions and supports accurate invoicing.
The Logistics Agreement XPO Macon reduces ambiguity about responsibilities, limits financial exposure, and standardizes claims handling between parties to prevent service interruptions and billing disputes.
Commercial shippers, carriers, third-party logistics providers, and warehouse operators connected to XPO Macon commonly review or complete this agreement before service begins.
Legal, operations, and finance teams should confirm rates, service levels, insurance, and dispute resolution clauses before signing.
Responsible for negotiating operational terms and overseeing day-to-day interface with XPO Macon. Reviews SLAs, coordinates carrier onboarding, monitors detention and demurrage exposure, and enforces routing and packaging requirements to reduce exceptions and billing disputes.
Dispatch and compliance teams reference the agreement for pickup windows, acceptance rules, and required documentation. They verify insurance, confirm manifests, and follow claims procedures to limit liability and ensure timely settlements.
Specifies accepted shipment types, handling requirements, inbound/outbound appointment rules, receiving hours, and any excluded services. Clear scope reduces operational exceptions and supports accurate invoicing.
Lists applicable rates, accessorial charges, invoicing cadence, dispute resolution for invoices, and payment terms. Include currency, late-payment penalties, and invoice submission instructions.
Defines measurable KPIs such as on-time delivery, appointment adherence, and detention thresholds. Remedies or credits for missed targets should be specified to align incentives.
Sets carrier and shipper liability limits, required insurance types and minimum limits, and notice procedures for claims and cargo losses.
Describes the claims filing process, evidence requirements, time limits for submissions, and indemnity obligations between parties to manage recovery and subrogation.
Specifies contract term, renewal mechanics, notice periods for termination, and required procedures for executing amendments or rate schedule changes.
| Field | Configuration |
|---|---|
| Authentication Method | Email + SMS code |
| Signature Order | Sequential |
| Notifications | Email and SMS alerts |
| Document Retention | 7 years |
Digital delivery and storage require compatible file formats, secure authentication, and integrations to fit XPO Macon's systems and processes.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The date entered in MM/DD/YYYY when obligations begin.
Contract specifies days required for termination or cure notices.
Defines invoice frequency and payment due date terms.
Commonly 30–90 days to submit cargo or damage claims.
Advance notice required to renew or renegotiate terms.
Finalize terms and exhibits internally and with counterparty.
Legal and finance sign-offs secured before execution.
Collect all required signatures and notarizations if applicable.
Exchange routing instructions and begin scheduled operations.
| Criteria | Logistics Agreement | Master Services Agreement |
|---|---|---|
| Purpose | operational freight terms | broad service governance |
| Scope | specific shipments and slas | multiple services, modular |
| Execution Timing | before service starts | often governs multiple engagements |
| Attachments | rates, routing, slas | statements of work |
A regional carrier standardized XPO Macon terms to reduce pickup delays and billing disputes by clarifying appointment windows and detention rules.
A third-party logistics provider used the agreement to align insurance coverage and indemnity clauses across shippers and carriers, avoiding costly litigation for damaged shipments.