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Logistics Service Agreement

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Logistics Service Agreement

Agreement Date:

Parties

Recitals

WHEREAS, Logistics Provider () is engaged in the business of providing transportation, freight management, warehousing and related logistics services; and

WHEREAS, Client () desires to engage Provider to provide logistics services under the terms set forth in this Agreement; and

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

Scope of Work

Provider shall perform logistics services as described below. The services shall include, without limitation, freight transportation coordination, carrier selection, shipment tracking, customs facilitation where applicable, warehousing, inventory handling, cross-docking and delivery management as requested by Client and accepted by Provider.

Payment Terms

Service Fee: Client agrees to pay Provider the fees set forth below for services rendered. The parties agree the standard service fee per shipment or monthly retainer is:

Payment Schedule (check applicable):


Payment Due: Invoices are due within days from invoice date. Late payments shall incur interest at the lesser of (a) % per month (18% annual rate) or (b) the maximum rate permitted by law. Provider may suspend services for overdue invoices after providing days' prior written notice.

Term and Termination

This Agreement commences on and, unless earlier terminated as provided below, will continue until or until the parties agree in writing to extend the Term. Either party may terminate this Agreement without cause by providing days' prior written notice to the other party.

Either party may terminate immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within days after receipt of written notice specifying the breach. Termination shall not relieve Client of its obligation to pay for services rendered and reasonable costs incurred prior to termination.

Confidentiality

Each party (the "Receiving Party") shall hold in confidence and shall not use or disclose to any third party any Confidential Information of the other party (the "Disclosing Party"), except as necessary to perform its obligations under this Agreement. "Confidential Information" includes business plans, pricing, shipment data, customer lists, operational procedures and other non-public information disclosed in connection with this Agreement. Confidential Information does not include information that: (a) is or becomes generally known through no fault of the Receiving Party; (b) was in the Receiving Party's lawful possession prior to disclosure; (c) is rightfully received from a third party without breach of any obligation of confidentiality; or (d) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information.

If the Receiving Party is required by law or order to disclose Confidential Information, it shall provide the Disclosing Party with prompt written notice (to the extent permitted) and shall cooperate to seek protection of the Confidential Information, provided that the Receiving Party may disclose only that portion of the Confidential Information legally required to be disclosed.

Liability; Insurance

Provider shall maintain insurance customary for the logistics industry, including commercial general liability, cargo liability and, where applicable, motor carrier liability insurance, in amounts sufficient to cover claims reasonably anticipated in connection with the services. Provider shall upon request provide evidence of insurance to Client.

Except for willful misconduct or gross negligence, neither party shall be liable to the other for incidental, consequential, special or punitive damages, whether based in contract, tort or otherwise. Provider's aggregate liability for claims arising out of or related to this Agreement shall not exceed the total amounts paid by Client to Provider under this Agreement in the twelve (12) months preceding the event giving rise to the claim.

Notices

Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of laws principles. The parties agree to attempt good faith negotiation to resolve disputes. If unresolved, any legal action shall be brought in the state or federal courts located in the governing jurisdiction specified above.

Entire Agreement; Amendments

This Agreement, including any attachments and referenced schedules, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral. No amendment or waiver shall be effective unless in writing and signed by authorized representatives of both parties.

Miscellaneous

Neither party may assign this Agreement without the prior written consent of the other party, except that Provider may assign to an affiliate or to a successor by merger or acquisition. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Logistics Provider — Printed Name:

By:

Date:

Client — Printed Name:

By:

Date:

Enter text✕

What a Logistics Service Agreement Is and when it applies

A Logistics Service Agreement is a written contract between a shipper and a logistics provider that defines the scope of transportation, warehousing, handling, insurance, and related services for freight or goods. The agreement sets pricing, responsibilities for pickup and delivery, liability limits, delivery timelines, performance metrics, and procedures for claims and dispute resolution. It is used by carriers, freight forwarders, third-party logistics providers, and shippers to create predictable expectations, allocate risk, and document operational and billing terms for recurring or one-off shipments.

Why a clear Logistics Service Agreement matters

A well-drafted Logistics Service Agreement reduces operational ambiguity, limits exposure to claims, clarifies billing and liability, and documents performance obligations so parties can enforce remedies when necessary.

Why a clear Logistics Service Agreement matters

Who commonly prepares or signs this agreement

Use this agreement when a consistent, documented relationship is needed or when liabilities, insurance, and performance metrics must be formally assigned.

  • Shippers and procurement teams who need recurring freight services and standardized pricing.
  • Third-party logistics providers (3PLs) and freight brokers contracting to provide pickup, storage, and distribution.
  • Carriers and local trucking companies agreeing to specific service levels and liability caps.

Who has authority to sign and operational roles

Authorized Signer

An authorized signer is typically a corporate officer, director, or procurement manager with express signing authority under the company's bylaws or delegation of authority. Verify internal delegation before execution; companies sometimes require countersignature or legal review for agreements exceeding a monetary threshold.

Operational Contact

An operational contact (logistics coordinator or operations manager) handles day-to-day fulfillment, scheduling, claims reporting, and performance monitoring. This person is not necessarily the legal signer but must be identified by name, title, phone, and email in the agreement.

Essential information required in the agreement

Parties: Full legal names
Addresses: Street, city, state, ZIP
Scope: Services described
Rates: Pricing terms
Insurance: Coverage limits
Effective Date: MM/DD/YYYY

Step-by-step: completing a Logistics Service Agreement

Follow these core steps to complete and execute the agreement accurately and consistently.

  • 01
    1. Identify parties: Enter full legal entity names and addresses.
  • 02
    2. Define services: Specify pickup, delivery, storage, and handling tasks.
  • 03
    3. Set pricing: List rates, fuel surcharges, accessorial charges.
  • 04
    4. Sign and date: Ensure authorized signers add signatures and dates.

How to set up a digital signing workflow for this agreement

Configure a clear signing order and authentication settings to reduce signer friction and maintain evidentiary records.

Field Configuration
Signing Order Sequential or parallel routing per corporate policy
Authentication Email link default; use SMS code or ID check for higher assurance
Attachments Require proof of insurance and W-9 where applicable
Audit Trail Capture IP, timestamp, and signed PDF certificate

Where to send the agreement and how execution flows

Routing should be explicit: who sends, who signs, and where final copies reside.

  • Upload: Sender uploads the final PDF and attaches required exhibits.
  • Place Fields: Specify signature, date, initials, and checkbox fields for exhibits.
  • Send to Signers: Enter signer emails and confirm signing order.
  • Store Copies: Distribute signed copies to all parties and archives.

Distribution options and integration considerations

Ensure the chosen channel preserves an audit trail and stores the final signed PDF in a secure repository for the retention term.

  • Email or Link: Send individual signing links or shared links
  • Integrations: Connect to CRM, ERP, cloud storage
  • Bulk Send: Use bulk send for high-volume vendor onboarding

Typical timing and deadlines to set in the agreement

Define clear timing for lead times, pickup windows, delivery SLAs, billing cycles, and claim deadlines to avoid disputes.

Pickup Lead Time:

Specify hours or days required before pickup.

Delivery SLA:

Define transit windows and acceptable variance.

Claim Notice:

Require claimant to provide notice within 7–30 days.

Billing Cycle:

State invoicing frequency and due date (e.g., net 30).

Rate Adjustments:

Describe notice period for fuel or surcharge changes.

Key milestones in a typical contract lifecycle

Track the agreement from negotiation to renewal using milestone stages to ensure compliance and timely renewals.

01

Negotiation

Parties exchange drafts and negotiate terms prior to signature.

02

Execution

Authorized signers sign and date the final agreement.

03

Performance

Services commence and KPIs begin measuring performance.

04

Renewal or Termination

Parties exercise renewal or termination rights per notice requirements.

Common preparation mistakes to avoid

  • Using vague service descriptions that omit specific pickup/delivery responsibilities and lead to operational disputes.
  • Failing to attach required exhibits such as rate sheets, insurance certificates, or vendor W-9s prior to signing.
  • Not specifying claims procedures, time limits, and required documentation for loss or damage claims.
  • Allowing unsigned or partially completed signature blocks without verifying authorized signer authority.

Risks and consequences of an incomplete or incorrect agreement

Contract Ambiguity: Risk of disputes and litigation
Uninsured Losses: Carrier or shipper may bear unexpected liability
Billing Disputes: Delayed payments and collection costs
Regulatory Exposure: Noncompliance with transport rules
Operational Delays: Missed pickups and penalties
Vendor Termination: Relationship disruption and replacement costs

Core clauses that belong in a professional Logistics Service Agreement

Include these clauses to allocate responsibility, define service levels, and provide remedies while maintaining clarity for day-to-day operations.

Service Scope

A detailed statement of services, routes, handling requirements, temperature control, and any excluded services to prevent scope creep and disputes.

Pricing and Payment

Rates, accessorials, billing intervals, payment terms, late fees, and adjustment mechanisms like fuel surcharge indices or CPI-linked increases.

Liability & Insurance

Limitations of liability, indemnities, and minimum insurance obligations for cargo, general liability, and auto liability with certificate requirements.

Service Levels

Performance metrics such as on-time delivery percentage, damage rates, remedy credits, and measurement methods to trigger penalties or remediation.

Claims Procedure

Timelines for loss/damage notice, documentation required, investigation process, and settlement terms to accelerate resolution and reduce disputes.

Term and Termination

Initial term, automatic renewal, termination for convenience and breach, and transitional obligations for wind-down and final settlement.

Download, storage, and supporting documents to attach

Keep standard exhibits and digital export options consistent so each executed agreement is complete and auditable.

Supporting Exhibits

Attach rate schedules, accessorial definitions, proof of insurance, W-9 (for U.S. payers), and routing instructions so the contract references concrete operational materials and reduces later disputes.

Signed PDF Export

Export a flattened, signed PDF/A copy that includes an audit trail certificate with timestamps, signer identity data, and embedded signatures to meet evidentiary needs in disputes.

Version Control

Retain the executed master agreement and any signed amendments; store each with a version tag and execution date to avoid confusion over effective terms.

Access Controls

Control who can view or edit final agreements in your document repository; limit edits to legal or designated contract managers and log all access.

Industry examples illustrating practical use

These short examples show how clauses apply in real operational contexts.

Case Study: Regional Retailer

A regional retailer contracted a 3PL for last-mile delivery with defined SLAs

  • The agreement included service credits tied to on-time delivery performance
  • When delivery fell below the SLA the credits were applied automatically, avoiding invoicing disputes and preserving the relationship.

Case Study: Food Distributor

A refrigerated foods distributor required temperature-controlled handling and daily temperature logs

  • The contract specified monitoring, corrective actions, and claims deadlines
  • Clear procedures reduced inventory loss, enabled faster insurance claims, and improved accountability across carriers.

eSignature vendor pricing and capability snapshot

Compare basic pricing and common capabilities for eSignature solutions often used to execute Logistics Service Agreements. Pricing shown reflects typical per-user annual billing or per-invite models.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes (Business Premium) Yes Yes Yes Limited
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA available) Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year limit Varies by plan Varies by plan Varies by plan

FAQs and troubleshooting for common signing issues

Answers to frequent questions about signing, authentication, and recordkeeping when using electronic workflows for Logistics Service Agreements.


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