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Loss Mitigation Application Form

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Loss Mitigation Application and Agreement

Borrower Name:   Co-Borrower Name:

Loan Account Number:   Servicer Name:

Property Address:

WHEREAS

WHEREAS, Borrower holds a mortgage, deed of trust, or other security instrument (the "Loan") securing the Property and identified by Loan Account Number above; and

WHEREAS, Borrower asserts hardship that materially affects Borrower’s ability to make payments as scheduled and seeks loss mitigation assistance; and

WHEREAS, Servicer has authority to evaluate applications for loss mitigation and may, in its discretion and subject to compliance and verification, offer temporary or permanent alternatives to foreclosure on terms described herein.

SCOPE OF APPLICATION

The Borrower submits this Loss Mitigation Application requesting evaluation of available loss mitigation options. Borrower certifies the information provided is complete and authorizes Servicer to verify employment, income, assets, debts and any other facts relevant to loss mitigation evaluation. The specific services requested and any interim obligations are described below.

REQUESTED LOSS MITIGATION OPTIONS

Please indicate all options you are requesting for consideration:

Loan modification    Repayment plan    Forbearance    Short sale    Deed-in-lieu of foreclosure    Partial claim

HARDSHIP DESCRIPTION

INCOME, ASSETS, AND EMPLOYMENT

MONTHLY EXPENSES

DOCUMENTATION CHECKLIST

Provide or indicate the documents attached to support this application:

Most recent pay stubs    Federal tax returns (2 years)    Bank statements (2 months)    Hardship letter    Recent mortgage statement

PAYMENT TERMS (PROPOSED)

Proposed monthly payment amount:   Payment schedule:

Proposed payment start date:   Proposed late fee or penalty:

Servicer review and acceptance of any proposed payment terms shall be evidenced by a written modification agreement executed by both parties. Until such written modification is executed, Borrower remains obligated under the original loan documents and Servicer retains all rights to pursue foreclosure in accordance with applicable law.

TERM AND TERMINATION

Proposed term start date:   Proposed term end date:

Notice period for termination by either party: days.

This application and any interim offers may be terminated by Servicer upon Borrower’s material misrepresentation, failure to provide documentation, failure to make required interim payments, or upon Servicer’s determination that Borrower is ineligible. Termination does not waive Servicer’s rights under the loan documents.

CONFIDENTIALITY

Borrower information submitted in connection with this application will be used to evaluate loss mitigation options. Servicer will handle personal data in accordance with applicable privacy laws. Notwithstanding the foregoing, Servicer may share information with third parties (including investors, insurers, attorneys, and vendors) to effectuate review and processing of this application. Borrower expressly consents to such disclosures for the purpose of loss mitigation review.

GOVERNING LAW

This Application and any accepted modification executed by the parties shall be governed by and construed in accordance with the laws of the state in which the Property is located, without regard to conflicts of law principles.

ENTIRE AGREEMENT

This Application, together with any written modification agreement executed by Borrower and Servicer, constitutes the entire understanding between the parties with respect to the subject matter herein and supersedes all prior discussions and agreements with respect to loss mitigation for the Loan.

BORROWER CERTIFICATIONS AND AUTHORIZATIONS

By signing below, Borrower certifies under penalty of perjury that the information contained in this Application (including all attachments) is true, accurate and complete to the best of Borrower’s knowledge. Borrower authorizes Servicer to obtain, verify and disclose information concerning Borrower’s employment, income, assets, liabilities and credit history as necessary to evaluate this Application. Borrower understands that making a materially false statement may be a criminal offense and may result in denial of relief or legal action.

Borrower further acknowledges that submission of this Application does not obligate Servicer to offer any loss mitigation option and that any offer of relief will be effective only if memorialized in a separate, signed agreement.

ADDITIONAL ACKNOWLEDGMENTS

Borrower acknowledges receiving and reviewing the required documentation checklist and understands that failure to provide requested documentation within the timeframes specified by Servicer may result in denial or withdrawal of loss mitigation consideration.

Borrower authorizes Servicer and its agents to communicate with Borrower and any designated third parties regarding the status of this Application and any required documentation.

SIGNATURES

Borrower Print Name:

Co-Borrower Print Name:

Borrower Signature:

Co-Borrower Signature:

Date:

Date:

Servicer Representative:

By:

Date:

If Servicer executes above, this signature indicates acceptance of Borrower’s application and intent to proceed to document a binding loss mitigation agreement consistent with the terms agreed in writing by both parties.

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What the Loss Mitigation Application Form Is

A Loss Mitigation Application Form is a standardized package borrowers submit to a mortgage servicer to request alternatives to foreclosure, such as loan modification, repayment plans, forbearance, short sale, or deed-in-lieu. The form collects borrower identification, loan and property details, a description of hardship, income and asset documentation, and consent for the servicer to verify financial records. Servicers use the information to evaluate eligibility, determine loss mitigation options, and document the decision path. Proper completion reduces processing delays and supports clear underwriting and audit trails.

Why Completing This Form Matters

Submitting a complete Loss Mitigation Application preserves options to avoid foreclosure, creates a documented record for review, and enables a timely underwriting decision by the servicer.

Why Completing This Form Matters

Who Uses the Loss Mitigation Application Form

The form is used by homeowners seeking relief, mortgage servicers evaluating loss mitigation, and third-party counselors assisting applicants.

  • Homeowners — primary borrowers completing the form to request assistance and provide financial disclosures to the servicer.
  • Loan servicers — review applications, request supporting documents, and record decisions in borrower files and investor systems.
  • Housing counselors and attorneys — prepare, review, and submit applications on behalf of borrowers when authorized.

Accurate completion benefits all parties by reducing back-and-forth, shortening review cycles, and improving compliance documentation.

Step-by-Step: Completing the Application

Follow these sequential steps to assemble and submit a complete application package to your servicer.

  • 01
    Gather Documents: Collect IDs, pay stubs, bank statements, tax returns, and mortgage statement.
  • 02
    Complete Form: Enter borrower, loan, and hardship details precisely on each field.
  • 03
    Attach Proof: Scan and attach supporting documents with legible dates and amounts.
  • 04
    Submit to Servicer: Send via the servicer portal, mail, or an authorized representative per instructions.

Core Sections to Include in a Professional Application

A complete package organizes information for quick review and consistent decision-making by underwriting teams.

Cover Letter

A brief statement summarizing the requested outcome, contact details, and a consolidated list of included attachments for reviewer reference.

Borrower Information

Full legal names, contact numbers, email, social security numbers for identity verification, and co-borrower details where applicable.

Loan Details

Loan number, original loan date, current balance, escrow status, and recent payment history to help match the account.

Hardship Statement

Clear, dated description of circumstances (e.g., illness, job loss) and when the borrower expects recovery.

Financial Documentation

Recent pay stubs, bank statements, tax returns, benefit award letters, and expense summaries used to calculate ability to pay.

Authorization

Signed release authorizing the servicer to obtain verification of income, assets, and employment from third parties.

Essential Data Elements

Borrower Name: Full legal name
Loan Number: Servicer account ID
Property Address: Street, city, state, ZIP
Income Details: Gross monthly amounts
Hardship Date: When issue began
Signature Block: Signed and dated

Where to Send Your Completed Form

Choose the submission channel your servicer specifies; maintain a copy and a signed acknowledgment of receipt.

  • Servicer Portal: Upload via the mortgage servicer web portal for fastest processing.
  • Email or Upload: Send to the address or secure upload link listed on the servicer’s instructions.
  • Mail: Send certified mail with return receipt if digital channels are not available.
  • Authorized Rep: Housing counselors or attorneys may submit with written authorization from the borrower.

Configuring a Digital Review Workflow

Standardize routing and authentication to reduce manual handoffs and create a complete audit trail for reviewers.

Field Configuration
Authentication Email OTP or SMS code for signer verification
Template Prebuilt PDF with required fields and conditional sections
Routing Order Borrower → Servicer Intake → Underwriting
Storage Secure, encrypted document repository with version history

Digital Submission and Integration Considerations

Ensure the platform supports secure upload, signer authentication, and retention policies required for mortgage documents.

  • File Formats: PDF, DOCX, and image formats accepted
  • Integrations: CRM and loan origination system connectors
  • Authentication: Email OTP, SMS code, or advanced methods

Integrations with case management or investor reporting systems and audit trails are important for compliance and operational efficiency.

Typical Timing and Response Expectations

Processing timelines vary by servicer and investor; provide documents promptly and track responses to avoid missed deadlines.

Initial Acknowledgment:

Expect acknowledgment within 7–10 business days after full submission

Initial Review:

Servicer assigns a reviewer and checks documentation within 30–45 days

Underwriting Decision:

A determination is commonly reached within 30–90 days of complete file

Supplemental Requests:

Respond within 7–14 days to avoid hold or denial

Appeal or Reconsideration:

Deadlines vary; request written reconsideration per servicer policy

Key Milestones in Application Processing

A typical application moves through these numbered stages from submission to final decision.

01

Application Submitted

Borrower provides form and initial documents to servicer.

02

Document Verification

Servicer validates identity, income, and asset documents.

03

Underwriting Review

Underwriter evaluates eligibility and selects mitigation option.

04

Decision & Offer

Servicer issues approval, denial, or counteroffer with terms.

Common Mistakes That Delay Review

  • Incomplete income documentation such as missing pay stubs, unsigned tax returns, or unclear dates that require follow-up and slow processing.
  • Mismatched borrower or property names between the application and supporting documents that require notarized affidavits or corrected records.
  • Unsigned authorization forms or missing borrower consent preventing servicers from pulling third-party verifications of employment and assets.
  • Late responses to supplemental requests; failing to meet short response windows often results in file closure or denial.

Risks and Consequences of Errors or Omissions

Denial Risk: Incomplete files may be denied
Foreclosure: Ongoing default can lead to foreclosure
Loss of Options: Delays can forfeit certain relief programs
Tax Impacts: Forgiveness may trigger taxable income
Documentation Fees: Additional notarization or attorney costs
Appeal Limits: Limited windows for reconsideration

Real-World Examples

Practical examples show how organizations process and complete loss mitigation packages using digital workflows and integrations.

Tim Martin, Martin Properties

Tim Martin used a digital signing workflow to process documents remotely.

  • Mobile and offline signing supported.
  • "I can process and execute all of these documents online with 100% compliance and built-in security. Whether on mobile or working offline, I can get forms back to their necessary parties efficiently."

Brian Fitzgibbons, Optica Ventures LLC

Optica standardized templates for borrower submissions.

  • Templates reduced preparation time.
  • "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers."

Typical Signatories and Their Roles

Servicer Manager

A servicer manager reviews the application package for completeness, coordinates underwriting assignment, and signs servicer acknowledgments. They ensure investor and regulatory requirements are applied consistently across reviewed files.

Borrower Representative

The borrower signs to certify the accuracy of financial disclosures and to authorize third-party verification. If a housing counselor or attorney is authorized, that representative submits materials and confirms consent documentation.

eSignature Pricing and Feature Comparison

Common feature and price distinctions among widely used eSignature vendors help teams select a platform that meets security and volume needs.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Practical Tips for Faster, More Accurate Submission

Apply consistent procedures to reduce rework and support transparent decision-making across teams and reviewers.

Use a Checklist
Create and follow a document checklist that matches the servicer’s requirements to avoid missing attachments or signatures.
Standardize Templates
Use prefilled templates for common fields and conditional sections to reduce manual entry errors and speed up preparation.
Authenticate Signatures
Choose a signer authentication level (email OTP or SMS) appropriate to the risk and investor requirements for the file.
Track Communication
Log submission timestamps, acknowledgment receipts, and any supplemental requests in the borrower file for auditability.

Frequently Asked Questions

Answers to common questions about completing, signing, and submitting Loss Mitigation Application Forms.


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