Scope
Detailed list of preventive maintenance tasks, inspection frequencies, tests, and excluded components to prevent scope disputes and coverage gaps.
A well-drafted maintenance agreement reduces operational risk by clarifying service levels, costs, and responsibility for inspections and code compliance. It supports predictable budgeting, provides evidence of due diligence for regulators and insurers, and limits disputes over repair scope and emergency response.
The agreement is used by building owners, property managers, elevator contractors, and facility managers as the primary contract governing ongoing elevator care.
Parties should ensure signatory authority and regulatory qualifications are documented before execution to avoid enforceability or compliance gaps.
| Field | Configuration |
|---|---|
| Signer Order | Sequential or parallel signing enabled |
| Authentication | Email + optional SMS code or advanced ID proofing |
| Audit Trail | Capture IP, timestamp, and event log |
| Document Retention | Export signed PDF and store per retention policy |
Confirm the eSignature platform supports required authentication and retention needed for inspections and legal evidence.
Ensure the platform preserves an unalterable audit trail and stores signed documents securely to meet code inspection and insurance documentation requirements.
Detailed list of preventive maintenance tasks, inspection frequencies, tests, and excluded components to prevent scope disputes and coverage gaps.
Response time commitments, priority levels, and remedies for missed SLAs to align expectations during emergencies and code-failure events.
Clear pricing model (flat fee, per-elevator, hourly) and parts/labor payment terms to avoid billing disagreements and support budgeting.
Contract length, automatic renewal terms, and renewal notice periods to manage continuity and allow competitive rebidding.
Limits of liability, indemnities, and insurance requirements (general liability, workers’ comp) to align risk transfer and insurer expectations.
Language requiring adherence to applicable elevator codes, inspection certificates, and record retention to satisfy regulators and insurers.
Specify MM/DD/YYYY for start and any phased start dates
Define monthly, quarterly, or annual inspection frequency
Net 30 or Net 45 typical for service invoices
Provide 30–60 days advance written renewal notice
Standard 30–90 days depending on cause
Finalize scope, pricing, and insurance requirements prior to signing.
Obtain authorized signatures and confirm effective date.
Schedule initial inspections and introduce reporting cadence.
Perform routine maintenance and document work per agreed intervals.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no card | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |