Establishing secure connection…Loading editor…Preparing document…

Manufacturer's Services Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

MANUFACTURER'S SERVICES AGREEMENT

This Manufacturer's Services Agreement (the "Agreement") is entered into as of by and between Manufacturer Name: , a(n) organized under the laws of (the "Manufacturer"), and Client Name: , a(n) organized under the laws of (the "Client"). Manufacturer and Client are each a "Party" and collectively the "Parties".

RECITALS

WHEREAS, the Client desires to retain Manufacturer to manufacture, assemble and deliver certain products and related services described herein; and

WHEREAS, Manufacturer represents that it has the facilities, personnel, technical capability and quality systems to perform the manufacturing services required by the Client under the terms and conditions of this Agreement; and

WHEREAS, the Parties desire to set forth their respective rights and obligations with respect to the manufacture, inspection, testing, delivery and acceptance of the products and related services.

NOW, THEREFORE, in consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

1. SCOPE OF SERVICES

1.1 Services. Manufacturer shall provide manufacturing, assembly, testing, inspection, packaging and related services (collectively, the "Services") for the products described in the applicable Purchase Order(s) and the attached specifications. A general description of the initial products and Services is set forth below:

1.2 Purchase Orders. Services shall be ordered by the Client by submitting written or electronic Purchase Orders specifying quantities, delivery schedule, and product specifications. Each Purchase Order shall reference this Agreement and, upon Manufacturer's acceptance, will be governed by the terms of this Agreement. Manufacturer may accept or reject any Purchase Order in its reasonable discretion.

2. TERM; TERMINATION

2.1 Term. This Agreement commences on the date first written above and continues until unless earlier terminated in accordance with this Agreement.

2.2 Termination for Convenience. Either Party may terminate this Agreement or any Purchase Order for convenience upon providing at least days' prior written notice to the other Party. On termination for convenience, Client will pay Manufacturer for Services performed and accepted and for non‑cancelable commitments made prior to termination.

2.3 Termination for Cause. Either Party may terminate this Agreement for material breach if the breaching Party fails to cure the breach within days after receipt of written notice specifying the breach. Termination for cause shall not relieve the non‑breaching Party of any remedies available at law or equity.

3. FEES; PAYMENT

3.1 Fees. Client shall pay Manufacturer the fees set forth in the applicable Purchase Order or written quotation. Unit prices, tooling charges, setup fees and other one-time charges shall be set forth in writing.

3.2 Payment Terms. Unless otherwise agreed in writing, invoices are due within days from invoice date. Overdue amounts shall accrue interest at the lesser of 1.5% per month or the highest rate permitted by law. Payment does not constitute acceptance of nonconforming goods or Services.

4. INSPECTION, TESTING AND ACCEPTANCE

4.1 Inspection and Testing. Manufacturer shall perform inspection and testing as required by the Product Specifications and Client may, at its expense, inspect Manufacturer's facility upon reasonable prior notice during normal business hours. Manufacturer shall retain test records and make them available to Client upon reasonable request.

4.2 Acceptance. Unless otherwise provided in the Purchase Order, Products shall be deemed accepted upon delivery and passage of agreed acceptance tests. If Products fail to conform to specifications, Client may reject such Products and require replacement, repair or refund at Manufacturer's expense.

5. INTELLECTUAL PROPERTY

5.1 Ownership. Client retains all right, title and interest in Client's designs, drawings, specifications, trademarks and other intellectual property provided to Manufacturer ("Client IP"). Manufacturer retains ownership of pre-existing know-how and manufacturing processes not derived from Client IP ("Manufacturer IP").

5.2 License. Client grants Manufacturer a nonexclusive, nontransferable license to use Client IP solely to perform the Services during the Term. Upon expiration or termination, Manufacturer shall cease use of Client IP and return or destroy Client materials as directed by Client.

6. CONFIDENTIALITY

6.1 Confidential Information. Each Party shall keep confidential and not disclose to any third party any nonpublic information disclosed by the other Party that is designated confidential or that reasonably should be understood to be confidential ("Confidential Information"). Confidential Information excludes information that is or becomes publicly available other than through a breach of this Agreement.

6.2 Use and Disclosure. Each Party may use Confidential Information only to perform its obligations under this Agreement and may disclose it to employees, contractors and advisors who have a need to know and who are bound to confidentiality obligations at least as protective as this Agreement.

7. WARRANTIES; DISCLAIMER

7.1 Manufacturer's Warranties. Manufacturer warrants that Products manufactured and delivered under this Agreement will conform to the applicable specifications, be free from material defects in materials and workmanship, and be manufactured in accordance with applicable laws and industry standards for a period of days from delivery.

7.2 Exclusive Remedy. Client's sole and exclusive remedy for breach of the foregoing warranty shall be, at Manufacturer's option, repair, replacement or refund of the purchase price of the nonconforming Products, provided Client notifies Manufacturer in writing within the warranty period.

7.3 Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION, MANUFACTURER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

8. INDEMNIFICATION; LIMITATION OF LIABILITY

8.1 Indemnification by Manufacturer. Manufacturer shall indemnify, defend and hold harmless Client, its affiliates and their respective officers, directors and employees from and against any third-party claim arising out of (a) Manufacturer's breach of its representations or warranties, or (b) death, bodily injury or property damage caused by Manufacturer's negligent acts or omissions in performing the Services, provided that Client promptly notifies Manufacturer in writing of the claim and cooperates in the defense.

8.2 Limitation of Liability. EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS FOR THIRD‑PARTY BODILY INJURY OR PROPERTY DAMAGE OR FOR A BREACH OF CONFIDENTIALITY OR INTELLECTUAL PROPERTY, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS) ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY OF EITHER PARTY FOR CLAIMS ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID OR PAYABLE TO MANUFACTURER UNDER THE APPLICABLE PURCHASE ORDER GIVING RISE TO THE CLAIM.

9. INSURANCE

Manufacturer shall maintain, at its expense, commercial general liability insurance, product liability insurance and employers' liability insurance with limits reasonably customary in the industry and sufficient to cover its liabilities under this Agreement. Upon request, Manufacturer shall provide certificates of insurance evidencing such coverage.

10. RECORDS; AUDIT

Manufacturer shall maintain complete and accurate records relating to the manufacture, testing, inspection and delivery of Products and the calculation of fees. Client shall have the right, upon reasonable prior notice and during regular business hours, to audit such records for compliance with this Agreement; any such audit shall be conducted at Client's expense unless the audit reveals material noncompliance, in which case Manufacturer shall reimburse Client's reasonable audit costs.

11. COMPLIANCE WITH LAWS; EXPORT

Each Party shall comply with all applicable laws, regulations and industry standards in performing its obligations under this Agreement. Manufacturer shall obtain and maintain all permits, licenses and certifications necessary to manufacture the Products. The Parties shall comply with applicable export control and economic sanctions laws; no Party shall transfer technical data or Products in violation of such laws.

12. CHANGE ORDERS; VARIATIONS

Changes to specifications, quantities or delivery schedules shall be made only by written change order signed by authorized representatives of both Parties. Manufacturer shall notify Client of any cost or schedule impacts of proposed changes, and no change shall be binding until agreed in writing.

13. SUBCONTRACTING

Manufacturer may subcontract portions of the manufacturing work, provided that Manufacturer remains responsible for compliance with this Agreement and for the performance of subcontractors. Manufacturer shall obtain Client's prior written consent for subcontracting of critical processes or for subcontractors located outside the country of Manufacturer's primary facility, such consent not to be unreasonably withheld.

14. FORCE MAJEURE

Neither Party shall be liable for delays or failures in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, strikes, labor disputes, shortage of materials or governmental actions. The affected Party shall promptly notify the other Party and use commercially reasonable efforts to mitigate the impact.

15. NOTICES

All notices, requests, consents and other communications required or permitted under this Agreement shall be in writing and delivered to the addresses specified below or to such other address as a Party may designate by notice. Notices shall be deemed given upon personal delivery, three days after deposit in certified mail, return receipt requested, or one day after delivery to an overnight courier service.

16. AMENDMENT; WAIVER; COUNTERPARTS

This Agreement may not be amended or modified except by a written instrument signed by authorized representatives of both Parties. No failure or delay by either Party in exercising any right or remedy will operate as a waiver thereof. This Agreement may be executed in counterparts and by electronic or facsimile signature, each of which shall be deemed an original and all of which together shall constitute one instrument.

17. GOVERNING LAW; VENUE

This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to its conflict of laws principles. The Parties agree that exclusive venue for any legal action arising out of this Agreement shall be the state or federal courts located in the county of .

18. ENTIRE AGREEMENT; SEVERABILITY

This Agreement, together with any Purchase Orders, exhibits and attachments expressly incorporated herein, constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, understandings and negotiations. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect, and the Parties shall negotiate in good faith a substitute, valid provision that accomplishes the Parties' intent.

19. MISCELLANEOUS

The Parties are independent contractors and nothing in this Agreement creates a partnership, joint venture, agency or employment relationship. Headings are for convenience only and shall not affect interpretation. Any provision that by its nature should survive termination or expiration shall survive.

Manufacturer

Party Label:

By:

Date:

Client

Party Label:

By:

Date:

Enter text✕

What the Manufacturer's Services Agreement Is and Does

A Manufacturer's Services Agreement (MSA) is a binding contract that sets the terms for manufacturing-related services between a manufacturer and a client or brand. It defines the scope of work, deliverables, schedules, pricing, change-order procedures, intellectual property ownership, confidentiality obligations, warranties, liability limits, inspection and acceptance criteria, and termination rights. The MSA allocates operational and legal risk, establishes payment and dispute-resolution processes, and may reference regulatory or quality standards that apply to the production or services performed.

Why a Clear Manufacturer's Services Agreement Matters

A well-drafted MSA reduces ambiguity about responsibilities, protects intellectual property, sets payment and warranty expectations, and creates a predictable framework for change orders and dispute resolution. It also documents compliance obligations that affect manufacturing, quality control, and data protection.

Why a Clear Manufacturer's Services Agreement Matters

Who Typically Prepares and Signs This Agreement

The MSA is used by internal teams and external partners involved in product manufacturing, procurement, and legal oversight.

  • Manufacturers and contract manufacturers managing production schedules, quality control, and supply chain coordination.
  • Brand owners or OEM procurement teams who set specifications, acceptance criteria, and payment terms.
  • Legal, compliance, and contract managers who negotiate liability, IP assignment, and dispute resolution.

Each signer should have the authority to bind their organization; verify signature authority before execution.

Core Clauses to Include in a Professional Manufacturer's Services Agreement

A complete MSA bundles commercial, technical, and legal provisions so both parties understand deliverables, risks, and remedies. The following components are essential.

Scope of Work

Describe goods or services, specifications, quantities, quality standards, and acceptance tests so deliverables and inspection criteria are unambiguous and enforceable.

Pricing & Payment

State unit prices, invoicing cycles, payment terms, late fees, taxes, and any price-adjustment mechanism tied to material costs or volume discounts.

Delivery & Acceptance

Specify delivery terms, shipping responsibilities, inspection procedures, acceptance windows, and remedies for rejected or nonconforming goods.

Intellectual Property

Address ownership of designs, tooling, improvements, and background IP; include licensing language and confidentiality protections where appropriate.

Warranties & Liability

Define warranty scope and duration, disclaimers, caps on damages, and indemnity for third-party claims and regulatory noncompliance.

Termination & Change Orders

Set grounds for termination, notice periods, transition assistance, and a formal change-order process for scope or pricing adjustments.

Step-by-Step: How to Complete the Manufacturer's Services Agreement

Follow this sequence to prepare, review, and finalize an enforceable MSA efficiently.

  • 01
    Prepare draft: Gather specs, pricing, IP terms, and supporting exhibits before drafting.
  • 02
    Populate fields: Enter legal names, dates, scope, payment, and contact details accurately.
  • 03
    Review internally: Circulate to procurement, quality, and legal for compliance and risk checks.
  • 04
    Authorize signature: Confirm signer authority and execute using a compliant signature method.

How Electronic Completion and Submission Typically Work

Digital workflows accelerate execution and preserve a time-stamped audit trail for enforcement and audit readiness.

  • Upload document: Upload final MSA and appendices to the e-signature platform.
  • Place fields: Add signature, initials, and date fields, plus conditional or calculated fields if needed.
  • Invite signers: Send signing invitations with required authentication settings.
  • Store executed copy: Retain signed PDF and audit trail in a secure repository.

Recommended Online Workflow Settings for an MSA

These common settings help enforce authorization, track changes, and preserve legal evidence for signed agreements.

Field Configuration
Authentication method Email link | SMS code | optional KBA
Conditional fields Show change-order fields when box checked
Template reuse Save master MSA with editable exhibits
Storage location Encrypted cloud repository with access controls

Technical Requirements for eSigning and Document Exchange

Choose a platform that supports secure signing, audit trails, and the file formats used by your teams and systems.

  • Integrations: Connectors for CRM, ERP, and cloud storage
  • File formats: PDF, DOCX, Excel supported natively
  • Authentication: Multi-factor and SSO options available

Ensure the chosen tool complies with ESIGN and UETA and can produce a tamper-evident signed record plus an audit trail suitable for audits and dispute resolution.

Typical Timing, Deadlines, and Processing Expectations

Key dates in an MSA control performance, payments, warranty windows, and notice periods; track them in the contract schedule.

Effective date:

Start of obligations and warranty clock

Production start:

Date goods or services must begin

Delivery milestones:

Scheduled shipment or delivery deadlines

Payment due dates:

Invoice terms and late-payment triggers

Warranty period:

Duration to submit defect claims

Key Milestones from Negotiation to Final Acceptance

A milestone timeline clarifies expectations and links payment or penalties to objective events.

01

Negotiation Complete

Contract terms agreed and draft prepared for review.

02

Execution

Signatures collected and effective date established.

03

Production Start

Manufacturer begins manufacture per agreed schedule.

04

Final Acceptance

Buyer inspects and either accepts or rejects deliverables.

Common Mistakes When Preparing a Manufacturer's Services Agreement

  • Unclear scope or specifications that leave acceptance criteria open to subjective interpretation, creating disputes over delivered quality or quantity.
  • Missing or vague change-order procedures, which create disagreements when requirements or volumes change during production and prevent orderly price adjustments.
  • Insufficient assignment of IP or tooling ownership, leading to later conflicts over reuse, derivative works, or cost allocation for new tooling.
  • Failing to verify signer authority or to document delegated signing limits, which can render agreements unenforceable or expose organizations to unauthorized commitments.

Penalties and Legal Risks of an Incorrect or Incomplete Agreement

Late Payment: Interest and collection fees
Breach Liability: Damages exposure and lost profits
IP Disputes: Ownership challenges and injunctive risk
Regulatory Fines: Noncompliance penalties if regulated goods
Contract Voidance: Enforceability issues from improper signatures
Data Exposure: Privacy breaches and remediation costs

eSignature Vendor Comparison for Executing a Manufacturer's Services Agreement

Comparing core plan and compliance features can help legal and procurement teams select a platform that supports secure execution and recordkeeping for MSAs.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes (Business Premium) Varies by plan Varies by plan Varies by plan No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Who Typically Has Authority to Sign the MSA

Contract Manager

Procurement or operations contract managers often have delegated authority to execute standard MSAs within preapproved financial thresholds and should be named in internal delegation documents.

Authorized Signatory

An executive officer or other person specifically authorized by corporate resolution should sign high-value or nonstandard agreements to ensure enforceability and limit ratification risk.

Real-World Examples of eSigning for Contracted Manufacturing Work

These short case arcs show how digital execution supports operational goals in manufacturing and related workflows.

Optica Ventures LLC

Optica streamlined signatures across distributed customers to reduce turnaround time.

  • The interface is simple and easy-to-use for their team.
  • The result: easier customer adoption and faster contract completion with consistent audit trails for compliance.

Tech Data

Tech Data centralized execution for internal and external agreements to accelerate revenue recognition.

  • They reported improved customer service and speed to revenue.
  • This centralized approach reduced processing friction and improved control over contract versions and signatures.

Practical Tips for Accurate and Efficient Completion

Adopt these best practices to reduce review cycles and strengthen enforceability when preparing and signing an MSA.

Define scope precisely
Write clear specifications, acceptance tests, and measurable quality criteria. Include exhibits for technical drawings and reference sample tolerances to limit subjective inspections and disputes.
Use a formal change-order process
Require written, signed change orders that reference the original MSA; include timelines and pricing adjustments so changes do not create scope creep or unpaid work.
Validate signer authority
Obtain corporate authorization documentation or internal delegation limits for signers on high-value agreements to avoid later challenges to enforceability or ratification disputes.
Preserve an audit trail
Keep executed PDFs, time-stamped audit logs, signer IP addresses, and version history to support future audits, warranty claims, or legal proceedings.

How an MSA Differs from Related Commercial Documents

Compare common contract types to determine when an MSA is the appropriate instrument versus a purchase order or standalone service order.

Document Type MSA Purchase Order Service Order
Scope breadth broad narrow specific
Payment terms negotiated per po per service
Change control formal process po amendment ad hoc
Signature requirement sometimes often required

FAQs and Troubleshooting for Manufacturer's Services Agreements

Answers to common execution, legal, and compliance questions about MSAs and their electronic completion.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users