Scope of Work
Describe objectives, campaign types, expected outputs, and acceptance criteria. Be specific about forms, emails, automation, and reporting needed.
A clear Assistance document reduces ambiguity about permissions, scope, and deliverables, improves handoffs between marketing and IT, and creates an auditable record for compliance and troubleshooting.
Teams and roles that file a Marketing ClickDimensions Assistance request are usually those responsible for campaign execution and CRM configuration.
Collecting an accurate signatory and technical contact up front minimizes delays and rework during implementation.
Describe objectives, campaign types, expected outputs, and acceptance criteria. Be specific about forms, emails, automation, and reporting needed.
List Dynamics 365 roles, ClickDimensions user IDs, API keys, or service accounts required, and whether temporary or persistent access is requested.
Attach templates, images, content, lists, and any external integrations. Note required data mappings and CRM field names to avoid ambiguity.
Provide milestone dates for kickoff, testing, go-live, and post-launch verification so teams can plan capacity and approvals.
Identify data sensitivity, PHI or student data concerns, and any required BAAs, FERPA considerations, or internal privacy approvals.
Record the requestor, technical approver, and any executive sign-off needed, with dates and contact details for each signer.
| Field | Configuration |
|---|---|
| Authentication | SAML/SSO or email verification required for submitters |
| Attachments | Allow PDF, DOCX, CSV; 25 MB per file limit |
| Notifications | Email to requestor, assignee, and approver on status change |
| SLA | Standard triage response within 3 business days |
Marketing ClickDimensions Assistance workflows commonly integrate with CRM, cloud storage, and communication platforms to exchange assets and metadata.
Confirm any third-party integration requirements before granting access and ensure data handling aligns with organizational policy.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies | Varies | Varies |
Optica documented access and deliverables before work began, reducing back-and-forth and accelerating deployment.
Martin Properties used a standardized assistance form to collect tenant communication templates and tracking requirements.
Day 0 — request logged and assigned
Within 3 business days — technical review and clarification
Typical 3–10 business days depending on complexity
2–5 business days for QA and stakeholder review
Date agreed upon in request with post-launch verification