Scope of Work
Precise description of recurring tasks, deliverables, reporting cadence, and performance metrics. Attach an exhibit or SOW for month‑by‑month specifics and change‑order procedures.
A written retainer creates predictable billing, clarifies scope, and reduces scope‑creep disputes while preserving client-provider relationships.
Typical users include in-house marketing teams, digital agencies, consultants, and freelance marketers who provide ongoing services rather than one-off projects.
A clear retainer model reduces administrative friction and creates measurable expectations for recurring digital marketing work.
Precise description of recurring tasks, deliverables, reporting cadence, and performance metrics. Attach an exhibit or SOW for month‑by‑month specifics and change‑order procedures.
State fixed monthly fee, invoicing date, accepted payment methods, expense reimbursement rules, late fees, and any retainer replenishment mechanics to avoid payment ambiguity.
Define initial term, renewal terms, early termination rights, cure periods for breach, and any termination fees or prorated refunds for prepaid services.
Clarify ownership of deliverables, license grants, and assignment of rights for creative work. Distinguish between pre‑existing materials and client assets.
Specify confidentiality obligations, permitted disclosures, data handling, and any industry‑specific requirements such as HIPAA addenda for healthcare clients.
Limit liability where appropriate, describe indemnification for third‑party claims, and set caps on consequential damages to align risk allocation.
| Field | Configuration |
|---|---|
| Signer Authentication | Email link or SMS code for signer verification |
| Reminders | Automatic reminders at 3 and 7 days |
| Document Versioning | Lock final version before sending |
| Audit Trail | Enable detailed event logging |
Choose a platform that supports your integrations, required authentication, and document formats.
Ensure the chosen vendor can provide audit logs, retention controls, and a BAA if handling protected health information.
Net 30 from invoice date; specify late fee terms
Monthly on the 1st of each month
30 days prior written notice for nonrenewal
30 days cure period before termination
Require 10 business days for scope changes
Client signs SOW and approves initial scope
Collect access, assets, and kickoff meeting
Deliver initial audit and campaign setup
Deliver KPI report within 10 business days of month end
| Criteria | Marketing Retainer | Project Contract |
|---|---|---|
| Payment Model | recurring fee | fixed milestone or per deliverable |
| Scope Flexibility | flexible monthly scope | fixed defined scope |
| Termination | periodic notice | completion or breach |
| Change Orders | managed monthly | specified amendments |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |