Scope of Services
Describe handled activities (receiving, storage, order picking, loading, transport). Specify any excluded services such as customs clearance or hazardous materials handling and reference operational schedules.
A clear written agreement reduces cost exposure, accelerates claims resolution, and assigns operational responsibilities so parties know who pays for damage, delays, storage, or special handling. It also establishes insurance minimums and documentation requirements to support loss recovery and regulatory compliance.
The agreement is used by organizations that move or store goods and the vendors who handle them; it is practical for both single shipments and standing service relationships.
Use this agreement where parties need explicit duties, measurable service levels, and a clear path for filing claims and recovering losses.
Describe handled activities (receiving, storage, order picking, loading, transport). Specify any excluded services such as customs clearance or hazardous materials handling and reference operational schedules.
State when title and risk of loss pass between parties, noting Incoterms if applicable and clarifying responsibilities during staging, transport, and storage to avoid insurance coverage gaps.
Require minimum commercial general liability, cargo, and warehouse legal liability limits; include certificate of insurance requirements, additional insured endorsements, and notice timing for cancellations.
Allocate loss and defense obligations for negligence, willful misconduct, and third-party claims; include caps on consequential damages and carve-outs for gross negligence or intentional acts.
Set timeframes and formats for damage or shortage notices, inspection rights, evidence preservation, and documentation needed to support cargo claims and insurance submissions.
Include service levels, hours of access, security procedures, packaging and labeling standards, handling instructions for temperature control, and remedies for demurrage or detention.
| Field | Configuration |
|---|---|
| Signer Order | Specify sequential or parallel signing per company policy |
| Authentication | Email link or SMS code; use additional verification for high-value loads |
| Required Fields | Make insurance and date fields mandatory to prevent incomplete agreements |
| Audit Trail | Enable timestamps, IP capture, and certificate of completion |
Choose a platform that supports secure signing, audit trails, and integrations with your CRM, WMS, or ERP systems.
Ensure the provider stores tamper-evident copies and preserves metadata (timestamps, IP, signer identity) to support future claims and audits.
Date obligations begin; affects insurance coverage start
Expected pickup, transit, and delivery dates
Timeframe to inspect and report damage or shortage
Payment terms and late fee calculations
Carrier and insurer notice periods for cargo claims
Legal and operations review complete before routing for signature
Finance and risk sign-off in parallel with operations
Authorized representatives sign and date the agreement
Final copies stored in contract repository and shared with stakeholders
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
A regional warehouse formalizes handling and storage terms to standardize inbound inspection and billing.
A manufacturer contracts a 3PL for kitting and distribution with temperature-sensitive components.