Fee Structure
Specify flat fees, hourly rates, minimum charges, and whether co-mediator time or preparatory work is billable, including rates for travel or after-hours sessions.
A written fee agreement reduces disputes about payment, sets expectations about services and timing, and preserves the mediator’s neutrality by clarifying billing arrangements.
Mediators, mediation centers, law firms, insurers, and disputants commonly prepare or sign a mediation services fee agreement before scheduling sessions.
Parties should ensure the person with authority to bind each organization signs the agreement and that the document names the billing contact and payment method.
Specify flat fees, hourly rates, minimum charges, and whether co-mediator time or preparatory work is billable, including rates for travel or after-hours sessions.
State retainer amount, whether it is refundable or applied to final billing, the timing of replenishment, and how unused retainer funds are returned after case close.
Define payment window, accepted methods (check, ACH, card), late fees, deposit forfeiture for cancellations, and invoicing cadence (per session or monthly).
Describe mediation activities covered (pre-session calls, joint sessions, caucuses, settlement drafting) and explicitly list services that incur extra fees.
Include confidentiality obligations, whether settlement communications are protected, and any carve-outs required by law or court order.
Identify the state law governing interpretation and enforcement and provide dispute-resolution mechanisms for fee collection or enforcement questions.
| Field | Configuration |
|---|---|
| Signer Order | Set sequential or parallel execution depending on whether mediator or parties sign first. |
| Authentication Level | Choose email link, SMS code, or stronger methods for high-value matters. |
| Conditional Fields | Use conditional logic for optional services, travel fees, or co-mediator fees. |
| Delivery Preferences | Auto-send final PDF with audit trail to all signers on completion. |
Choose a secure eSignature workflow that meets authentication and retention needs for contractual and billing records.
Ensure the eSignature provider supports the required authentication level, produces an audit trail, and preserves a tamper-evident copy for retention obligations.
Pay retainer before the first session or as specified in the agreement.
Commonly 48–72 hours for full refund of session fee; late cancellations may incur charges.
Net 15 or Net 30 are common; specify late fee percentages if allowed by law.
Require retainer top-up within specified days after depletion to continue services.
Signed agreement and invoice copies usually delivered immediately on completion.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The company standardized a flat-rate mediation retainer and included travel fees.
The center used a templated fee agreement with HIPAA language and prepaid session bundles.