Scope of Services
Define tests provided, specimen types, acceptance criteria, and turnaround times; include explicit references to test codes or panels to avoid ambiguity.
A well‑written Medical Diagnostics Agreement reduces operational disputes, clarifies data ownership and reporting responsibilities, and helps ensure HIPAA and other regulatory compliance while defining payment and liability terms for testing services.
Other stakeholders may include research sponsors, institutional review boards, and compliance officers who review privacy and data‑use provisions.
Define tests provided, specimen types, acceptance criteria, and turnaround times; include explicit references to test codes or panels to avoid ambiguity.
Detail collection procedures, labeling, shipping requirements, chain of custody, storage conditions, and responsibility for specimen integrity during transport.
Specify report formats, secure transmission methods, report timing, critical value notifications, and responsibilities for amended or corrected reports.
Include HIPAA obligations, required authorizations, data de‑identification rules, and handling of protected health information under applicable state law.
State billing rates or fee schedules, invoicing cadence, payer responsibilities, and consequences for late or disputed payments.
Allocate risk for sample loss, mislabeling, reporting errors, and set caps on damages, professional liability carveouts, and insurance requirements.
| Field | Configuration |
|---|---|
| Order of Signers | Set sequential or parallel signing as required by parties. |
| Required Attachments | Require specimen forms, consent forms, insurance info where applicable. |
| Authentication | Use email + SMS or higher assurance for clinical agreements. |
| Audit Trail | Capture timestamps, IP, and document history for compliance. |
Ensure the platform provides retrievable audit logs, encrypted storage, and a Business Associate Agreement for HIPAA-covered workflows; document these platform capabilities in procurement records.
Typical 24–72 hours; critical values reported immediately.
Errors corrected and reissued within days of discovery.
Submit claims within payer timeframes to avoid denials.
Retention begins on report creation or agreement effective date.
Send at least 30–60 days before automatic renewal.
| Criteria | Medical Diagnostics Agreement | General Service Agreement |
|---|---|---|
| Notarization required | rarely | rarely |
| HIPAA BAA needed | yes, often | only if phi exchanged |
| Clinical codes required | yes (cpt/loinc) | |
| Specimen chain of custody | essential | not applicable |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Vendor trial options | Vendor trial options | Vendor trial options | Vendor trial options |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
Optica formalized lab partnerships to standardize turnaround and reporting
A fertility clinic centralized patient consent and diagnostics contracts into one workflow