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Mobility Services Agreement

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MOBILITY SERVICES AGREEMENT

This Mobility Services Agreement (the Agreement) is entered into as of (Effective Date), by and between Client Name: and Provider Name: .

RECITALS

WHEREAS, Client operates or manages transportation assets, mobility programs, or related services and desires to engage Provider to deliver mobility services as set forth herein; and

WHEREAS, Provider represents that it has the experience, personnel, equipment, and licenses necessary to perform the mobility services described in this Agreement; and

WHEREAS, the parties desire to set forth the terms and conditions under which Provider will provide such services to Client.

1. SCOPE OF WORK

1.1 Services. Provider shall perform mobility services (the Services) including, but not limited to, vehicle procurement and configuration, fleet management, routing and scheduling, on-demand mobility operations, software integration, maintenance, driver training, and reporting as described in the scope below. Provider shall perform the Services in a professional and workmanlike manner and in accordance with applicable law.

2. PAYMENT TERMS

2.1 Fees. As consideration for the Services, Client shall pay Provider the fees set forth in this Section. Payments shall be made in United States dollars unless otherwise agreed in writing.

2.2 Late Payment. Any amount not paid when due shall accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, computed daily from the date due until paid. In addition, Client shall reimburse Provider for reasonable collection costs, including attorneys' fees, incurred in collecting overdue amounts.

3. TERM AND TERMINATION

3.1 Term. The term of this Agreement shall commence on Start Date: and continue until End Date: unless earlier terminated in accordance with this Section.

3.2 Termination for Convenience. Either party may terminate this Agreement for convenience upon providing written notice to the other party at least days prior to the effective date of termination. Client shall pay for Services performed and expenses incurred through the effective date of termination.

3.3 Termination for Cause. Either party may terminate immediately for material breach by the other party that remains uncured for thirty (30) days after written notice specifying the breach. Termination for cause shall be without prejudice to any other remedies available at law or equity.

4. CONFIDENTIALITY

4.1 Confidential Information. "Confidential Information" means nonpublic information disclosed by one party (Discloser) to the other (Recipient) relating to the Discloser's business, operations, customers, pricing, software, algorithms, technical designs, or other information that is designated confidential or should reasonably be understood to be confidential.

4.2 Obligations. Recipient shall (a) hold Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information but in no event less than a reasonable degree of care; (b) not use Confidential Information for any purpose other than performing its obligations under this Agreement; and (c) not disclose Confidential Information to any third party except as expressly permitted in writing.

4.3 Exclusions and Duration. Confidential Information does not include information that (i) is or becomes generally known to the public other than by breach of this Agreement; (ii) was lawfully known to Recipient prior to disclosure; (iii) is received from a third party without breach of obligation of confidentiality; or (iv) is independently developed by Recipient. The obligations in this Section shall survive termination of this Agreement for a period of years.

5. INSURANCE, INDEMNITY AND LIABILITY

5.1 Insurance. Provider shall maintain, at its own expense, commercial general liability, automobile liability, workers' compensation, and professional liability insurance sufficient to cover its obligations under this Agreement and customary for the Services provided.

5.2 Indemnity. Provider shall indemnify, defend, and hold harmless Client and its officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of Provider's negligent acts, willful misconduct, or breach of this Agreement, except to the extent caused by Client's negligence or willful misconduct.

5.3 Limitations. Except for payments due or indemnification obligations, neither party shall be liable to the other for consequential, special, incidental, punitive, or exemplary damages, whether in contract, tort, or otherwise, even if advised of the possibility of such damages. The aggregate liability of either party for direct damages arising from or relating to this Agreement shall not exceed the total fees paid or payable by Client to Provider under this Agreement during the twelve (12) months preceding the event giving rise to the claim.

6. COMPLIANCE; DATA; INTELLECTUAL PROPERTY

6.1 Compliance. Each party shall comply with all applicable federal, state, and local laws, rules, and regulations in performing its obligations under this Agreement, including without limitation laws applicable to transportation, driver qualifications, safety, and data protection.

6.2 Data and Systems. Provider shall implement reasonable administrative, technical, and physical safeguards to protect data collected or processed in connection with the Services. Ownership of data created by Client or specifically identified as Client Data shall remain with Client. Provider is granted a limited, nonexclusive license to use Client Data solely to perform the Services.

6.3 Intellectual Property. Provider retains all right, title, and interest in and to Provider's preexisting intellectual property and any improvements, methodologies, or software developed outside the scope of this Agreement. Client retains rights to Client-owned intellectual property. Any joint development shall be addressed in a separate written agreement.

7. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to conflict of laws principles. The parties agree to attempt to resolve disputes through good faith negotiation. If unresolved, disputes shall be resolved by final and binding arbitration in a mutually agreed forum, unless the parties agree in writing to litigation.

8. ENTIRE AGREEMENT; AMENDMENTS

This Agreement, including any exhibits or schedules incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements, proposals, and communications, whether oral or written. Any amendment or modification must be in writing and signed by authorized representatives of both parties.

9. MISCELLANEOUS

9.1 Assignment. Neither party may assign this Agreement without the other party's prior written consent, except that either party may assign to an affiliate or in connection with a merger, sale of substantially all assets, or change of control, provided that the assignee assumes all obligations.

9.2 Notices. All notices required or permitted under this Agreement shall be in writing and delivered to the addresses specified by the parties. Notices shall be deemed given upon personal delivery, three (3) days after deposit in certified mail, or one (1) day after deposit with a nationally recognized overnight courier.

Client:

By:

Date:

Provider:

By:

Date:

Enter text✕

What a Mobility Services Agreement Covers

A Mobility Services Agreement is a contract that defines the delivery, operation, maintenance, and billing for vehicle- or mobility-related services between a provider and a client. Typical provisions cover scope of services, service levels, pricing and billing, data sharing and telemetry, liability and insurance, maintenance and replacement, term and termination, confidentiality and data protection, and dispute resolution. The agreement assigns responsibilities for vehicle provisioning, software or telematics access, user conduct, and payment terms while allocating operational and regulatory risk between the parties.

Why this agreement matters for fleet and mobility programs

A clear Mobility Services Agreement sets expectations, reduces operational disputes, and documents service-level commitments and data-handling practices. Well-drafted terms help control costs, protect regulated data, and support regulatory compliance across jurisdictions.

Why this agreement matters for fleet and mobility programs

Who commonly prepares and signs Mobility Services Agreements

Organizations and roles that use these agreements vary by industry and transaction size; below are common profiles.

  • Corporate mobility teams and fleet managers who procure vehicle-as-a-service or telematics monitoring for employee transportation and deliveries.
  • Mobility service providers and OEMs offering subscription vehicles, charging access, software, or on-demand fleet management.
  • Legal, procurement, or vendor management teams responsible for contract negotiation, compliance checks, and insurance verification.

Each signer should confirm role authority and review operational, data privacy, and insurance terms before execution.

Typical signers and their responsibilities

Mobility Program Manager

The Mobility Program Manager negotiates service levels, approves billing parameters, and validates vehicle and user eligibility. They coordinate operations, confirm insurance compliance, and own day-to-day vendor liaison to resolve service exceptions.

Authorized Signatory

An authorized corporate signatory (officer or delegate) has legal authority to bind the organization. They confirm contract scope, limits of liability, and termination rights and ensure the agreement matches procurement approvals.

Security and compliance features to confirm

Encryption: AES-256 at rest
Transport: TLS 1.2/1.3 in transit
Audit Trail: Timestamped action logs
Certifications: SOC 2 Type II
Privacy Frameworks: GDPR / CCPA capable
Healthcare BAA: HIPAA (BAA required)

Step-by-step: how to complete the Mobility Services Agreement

Follow these sequential steps to prepare, review, and execute a clean, enforceable agreement.

  • 01
    Assemble documents: Gather scope, pricing schedules, insurance certificates, and any exhibits.
  • 02
    Populate fields: Complete names, dates, addresses, and service descriptions accurately.
  • 03
    Legal review: Request counsel review for indemnity, liability caps, and data clauses.
  • 04
    Execute: Have authorized signers sign and retain executed copies for all parties.

Typical document flow and routing for signature

Mobility agreements often follow a multi-step routing path; confirm each recipient and authentication level in advance.

  • Upload: Sender uploads final draft and attachments.
  • Assign fields: Sender places signature, date, and initial fields for each signer.
  • Send to signers: Signers receive secure links by email or SMS.
  • Completion: Signed copies and audit log distributed to all parties.

Essential clauses to include in a professional Mobility Services Agreement

A complete agreement should address operational detail, performance, data rights, liabilities, and contract lifecycle to reduce ambiguity and support enforceability.

Scope of Services

Define services in measurable terms: vehicle hours, geographic coverage, software features, response and repair SLAs, and any excluded services to avoid scope creep and disputes.

Service Levels

Specify uptime or availability targets, response times for incidents, remedies or service credits for failures, and measurement and reporting intervals to enforce performance.

Data Use and Ownership

Identify telemetry collected, ownership of raw and derived data, permitted uses, and data export rights. Include privacy protections and data retention limits.

Liability & Insurance

State liability caps, insurance minimums, additional insured requirements, and responsibility for accidents, property damage, and third-party claims to allocate risk.

Fees & Billing

Detail unit pricing, invoicing cadence, late fees, dispute resolution for charges, and adjustment mechanics for fuel, tolls, or usage-based charges.

Termination & Transition

Include termination rights, notice periods, data return or deletion procedures, and a wind-down plan to avoid service gaps at contract end.

Configuring a digital workflow for this agreement

Set up the online signing workflow to match your routing and authentication requirements before sending the first document.

Field Configuration
Signer Order Sequential or parallel routing per parties
Authentication Email link, SMS code, or KBA where needed
Attachments Require insurance certificates or IDs
Notifications Set reminders and completion emails

Digital signing considerations and technical integrations

Choose a signing platform that supports required authentication, audit trails, and integrations with your tech stack.

  • Integrations: Salesforce, NetSuite, Microsoft 365, Google Workspace
  • File formats: PDF, DOCX, and Excel supported
  • Authentication options: Email, SMS, KBA, and SSO

Ensure your platform can produce a tamper-evident audit trail, meet any industry compliance needs, and archive signed PDFs for legal retention.

Comparing eSignature providers for Mobility Services Agreements

Price and core capabilities vary by vendor; signNow is listed first for comparison. Confirm plan details and compliant features with each vendor before purchasing.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Frequently asked questions about execution and enforceability

Answers address common legal, technical, and procedural questions when preparing and signing Mobility Services Agreements.


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