Scope of Work
Describe services (loading, hauling, unloading, storage), special handling, and any exclusions so responsibilities are unambiguous and measurable.
A well-drafted agreement reduces operational disputes by assigning clear responsibilities, establishing rates and insurance coverage, and setting claims procedures. It creates predictable liability limits, clarifies delivery expectations, and records acceptance of special handling needs. The document can be signed electronically using platforms such as signNow in a manner consistent with ESIGN and UETA for enforceability.
The agreement is used by commercial and consumer parties whenever goods or household items are transported, stored, or moved.
Use the correct party names and authorized signers to avoid disputes and support insurance or regulatory claims.
The carrier is the contracting business that performs pickup, transport, and delivery. Their authorized representative must sign, provide insurance details, and disclose any carriers’ limits of liability or tariff references in writing.
The customer is the individual or business who owns the goods. The signer should be an authorized representative who confirms inventory, special handling instructions, payment terms, and acceptance of carrier terms.
Describe services (loading, hauling, unloading, storage), special handling, and any exclusions so responsibilities are unambiguous and measurable.
List base price, hourly or flat rates, deposits, accepted payment methods, late fees, and who pays tolls or permits to avoid billing disputes.
Attach an itemized inventory or bill of lading and include pre-move condition notes and signatures for accountability at pickup and delivery.
Specify coverage limits, required certificates, declared value procedures, and any carrier liability caps or disclaimers of certain damage types.
State storage conditions, daily storage rates, access rules, and remedies for delayed delivery or storage overages.
Include governing law, venue, and whether claims go to arbitration or courts, plus notice and cure periods for breaches.
| Field | Configuration |
|---|---|
| Signing Authentication | Email link or SMS code |
| Signing Order | Carrier then customer |
| Reminders | Automated after 48 hours |
| Storage Location | Encrypted cloud archive |
Choose a platform that supports secure signatures, audit trails, and your required integrations.
Integrate with your CRM or TMS to auto-populate fields, track job statuses, and maintain a single source of signed documents for audits and claims.
Specify last date for customer approval before rates may change.
Record when deposit must be paid to secure booking.
Define earliest and latest allowable pickup dates.
State expected delivery range and penalties for missed windows.
Specify how long after delivery a damage claim must be reported.
Document and date the initial estimate provided to the customer.
Receive deposit and lock pickup and delivery windows.
Carrier completes loading and obtains customer signature on inventory.
Carrier unloads and obtains delivery acceptance signature.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (Business Premium) | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies | Varies | Varies |
For tenant relocations across properties Martin Properties standardized agreements to avoid repeated on-site signatures.
A small logistics operator used standardized hauling contracts for subcontracting loads to local carriers.