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MRA Service Agreement

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MRA Service Agreement

This MRA Service Agreement ("Agreement") is entered into as of by and between Client Name: , an entity organized as and Service Provider Name: , an entity organized as .

RECITALS

WHEREAS, Provider is engaged in the business of providing the services described in this Agreement and possesses the experience and technical capacity necessary to perform such services; and

WHEREAS, Client desires to retain Provider to perform certain services on the terms and conditions set forth herein and Provider is willing to provide such services to Client; and

WHEREAS, the parties intend this Agreement to govern the provision of services and the allocation of rights and responsibilities between the parties.

NOW, THEREFORE, in consideration of the mutual covenants set forth below, the parties agree as follows:

1. DEFINITIONS

1.1 "Services" means the services to be performed by Provider as described in Section 2 and in any Statement of Work executed under this Agreement. "Work Product" means materials, deliverables, designs, inventions, reports and documentation created by Provider specifically for Client under this Agreement. "Confidential Information" means non-public information disclosed by a party in connection with this Agreement that is designated confidential or that reasonably should be understood to be confidential.

2. SCOPE OF SERVICES

2.1 Provider shall perform the Services described in each Statement of Work executed by the parties. Each Statement of Work shall identify the scope, deliverables, schedule, acceptance criteria and fees applicable to the Services.

3. TERM AND TERMINATION

3.1 Term. The initial term of this Agreement shall commence on and shall continue until unless earlier terminated in accordance with this Agreement.

3.2 Termination for Convenience. Either party may terminate this Agreement for convenience upon days' prior written notice to the other party. 3.3 Termination for Cause. Either party may terminate upon material breach by the other party if such breach is not cured within days after written notice of the breach.

4. FEES AND PAYMENT

4.1 Fees. Client shall pay Provider the fees set forth in each applicable Statement of Work. The initial fee estimate for Services under this Agreement is . Fees are exclusive of taxes unless otherwise stated.

4.2 Invoicing and Payment. Provider shall invoice Client in accordance with the payment schedule in the Statement of Work. Unless otherwise stated, Client shall pay invoices within days of receipt. Late payments shall accrue interest at or the maximum permitted by law, whichever is lower.

5. CHANGE ORDERS

5.1 Any change to the scope, schedule, or fees shall be made only by written change order signed by authorized representatives of both parties. Provider shall not be obligated to perform work outside the scope until a change order is executed.

6. CONFIDENTIALITY

6.1 Each party shall maintain the confidentiality of the other party's Confidential Information using at least the same degree of care as it uses to protect its own confidential information, but not less than reasonable care. 6.2 Confidential Information shall not include information that is (a) known to the receiving party without restriction prior to disclosure, (b) becomes publicly known through no breach of this Agreement, (c) is received from a third party without restriction, or (d) is independently developed without use of Confidential Information.

7. INTELLECTUAL PROPERTY

7.1 Provider retains all right, title and interest in any pre-existing intellectual property and tools used by Provider in performing the Services. 7.2 Unless otherwise provided in a Statement of Work, upon full payment of fees due, Provider grants Client a non-exclusive, royalty-free license to use Work Product solely for Client's internal business purposes. 7.3 Any open source or third-party components incorporated into Work Product shall be subject to their respective licenses and Provider shall disclose such components in writing.

8. WARRANTIES; DISCLAIMERS

8.1 Provider warrants that the Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. For any breach of this warranty, Client's exclusive remedy will be re-performance of the deficient Services or, if Provider cannot substantially cure the breach within a reasonable period, a refund of fees paid for the deficient Services. 8.2 EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER PARTY MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. INDEMNIFICATION

9.1 Provider Indemnity. Provider shall indemnify, defend and hold harmless Client from and against any third-party claims arising out of Provider's negligent performance of the Services or infringement of third-party intellectual property rights by Provider's deliverables, provided Client gives Provider prompt written notice and sole control of defense and settlement.

9.2 Client Indemnity. Client shall indemnify, defend and hold harmless Provider from and against any third-party claims arising out of Client's use of the Work Product in combination with materials not provided by Provider, Client's breach of representations, or Client-provided materials that infringe third-party rights.

10. LIMITATION OF LIABILITY

10.1 EXCEPT FOR EACH PARTY'S INDEMNIFICATION OBLIGATIONS AND WILLFUL MISCONDUCT, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, ARISING OUT OF OR RELATING TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 10.2 THE AGGREGATE LIABILITY OF EITHER PARTY ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID OR PAYABLE BY CLIENT TO PROVIDER UNDER THE STATEMENT OF WORK GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. INSURANCE

Provider shall maintain insurance customary for its industry and sufficient to cover its obligations under this Agreement, including commercial general liability and, where applicable, professional liability insurance in commercially reasonable limits. Provider shall provide certificates of insurance upon Client's request.

12. COMPLIANCE WITH LAWS

Each party shall comply with all applicable laws, rules and regulations in performing its obligations under this Agreement, including data protection and export control laws. Provider shall notify Client of any regulatory restrictions that materially affect the performance of Services.

13. NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below or to such other address as a party may designate by notice in accordance with this Section.

14. AMENDMENT AND WAIVER

Any amendment to this Agreement must be in writing and signed by authorized representatives of both parties. No waiver of any provision shall be effective unless in writing and signed by the party against whom enforcement is sought. A waiver of any breach shall not constitute a waiver of any subsequent breach.

15. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction selected by the parties: , without regard to conflict of laws principles.

16. ENTIRE AGREEMENT

This Agreement, together with all Statements of Work and exhibits expressly made part of this Agreement, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether oral or written.

17. SEVERABILITY

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect and the invalid or unenforceable provision shall be reformed to the extent necessary to make it enforceable while preserving the parties' intent to the maximum extent permitted by law.

18. COUNTERPARTS

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument. Signatures delivered by electronic means shall be binding.

The individuals signing below represent and warrant that they are authorized to execute this Agreement on behalf of the party for which they sign.

Client Printed Name:

By (Signature):

Date:

Service Provider Printed Name:

By (Signature):

Date:

Enter text✕

What the MRA Service Agreement Is and when it’s used

A MRA Service Agreement is a written contract that sets the terms for services a provider delivers to a client under a master relationship arrangement. It defines parties, the scope of services, performance standards, fees, invoicing, term and renewal mechanics, liability allocation, and termination rights. The agreement can include exhibits such as statements of work, pricing schedules, and service level commitments and is commonly executed as a standalone master services contract or an addendum to a vendor master file.

Why a clear MRA Service Agreement matters

A well-drafted MRA Service Agreement reduces operational friction by documenting obligations, payment terms, and dispute resolution procedures. It clarifies risk allocation, supports consistent procurement and vendor management, and creates an auditable record that can be enforced under the ESIGN Act (15 U.S.C. ch. 96) or state UETA rules when signed electronically.

Why a clear MRA Service Agreement matters

Who prepares and who signs an MRA Service Agreement

Typical users include procurement, vendor management, legal teams, and service delivery owners who assemble facts and attachments before circulation.

  • Procurement teams and contract managers who standardize vendor terms and attach SOWs to the master agreement.
  • Legal and compliance reviewers who confirm indemnities, data protections, and regulatory language fit the organization.
  • Vendor operations and account managers who accept SLAs, pricing schedules, and invoice procedures on behalf of the provider.

Final signers usually include authorized corporate officers, vendor representatives, and in some cases procurement directors or delegated signatories depending on internal authority limits.

Core sections to include in a professional MRA Service Agreement

A complete agreement groups business terms, operational requirements, protections, and exit mechanics so both parties can perform with predictability and measurable obligations.

Parties

Identify full legal names and entity types of each contracting party, including addresses and a designated contract contact for notices.

Scope

Define the services in clear, measurable terms; reference any Statements of Work (SOW) or exhibits that describe deliverables and acceptance criteria.

Term & Renewal

State the initial term, renewal mechanics (automatic vs. affirmative), and minimum notice periods for nonrenewal or termination.

Fees & Payment

Specify pricing, billing cadence, invoice requirements, late fees, and whether taxes or withholding apply to payments.

Service Levels

Include measurable SLAs, remedies for missed targets, reporting cadence, and escalation paths for unresolved performance issues.

Termination & Liability

Describe termination rights, survival of key provisions, caps on damages, indemnities, and any limitations on consequential damages.

Step-by-step: how to prepare and execute the MRA Service Agreement

Follow a consistent sequence to collect inputs, confirm authority, and execute the agreement with an auditable signing process.

  • 01
    Gather Required Inputs: Collect SOWs, pricing schedules, insurance certificates and contact details.
  • 02
    Draft and Review: Populate template fields and route to legal and finance for redlines.
  • 03
    Obtain Approvals: Confirm internal signatory authority and budget approvals before execution.
  • 04
    Execute Electronically: Use an eSignature workflow with an audit trail and required authentication.

How to configure an online signing workflow for the MRA Service Agreement

Configure the template so fields, authentication, and notifications align with internal controls and regulatory needs.

Field Configuration
Authentication Level Email link or SMS code; use stronger KBA for higher risk transactions
Conditional Fields Show payment or tax fields only when applicable to the selected options
Notifications Set reminders at 3, 7, and 14 days for unsigned parties
Audit Trail Capture IP, timestamps, and a Certificate of Completion for each signer

Where to send completed agreements and how routing typically works

Completed MRAs should be distributed to operational teams, finance, and retained in a secure contract repository for search and audit.

  • Counterparty: Send final executed copy to the vendor or client for their records.
  • Corporate Records: Store executed agreement in the centralized contract management system.
  • Accounts Payable: Provide invoice routing and billing contacts for payment processing.
  • Contract Owner: Notify the internal contract owner and attach SOWs for operational use.

Digital signing and technical requirements for secure e-execution

Ensure the chosen eSignature platform supports required authentication, storage encryption, and formats before use.

  • File Formats: PDF, DOCX, and HTML supported
  • Integrations: Salesforce, NetSuite, Google Workspace
  • Security: TLS in transit, AES-256 at rest

Common timing elements and notice periods to set in the agreement

Set clear dates and notice periods to avoid ambiguity about renewals, termination, and billing cycles.

Negotiation Window:

Typically 30 days to finalize exhibits and SOWs

Effective Date:

Use a specific MM/DD/YYYY effective date field

Renewal Notice:

60–90 days prior written notice for nonrenewal

Termination Notice:

30 days for convenience termination; shorter for material breach

Invoice Payment:

Net 30 is common; specify late fee and dispute process

Key milestones from draft to fully executed agreement

Track major stages and owner responsibilities to keep the execution process on schedule.

01

Draft Prepared

Template populated and exhibits attached by the contract owner

02

Internal Review

Legal, finance and procurement provide redlines and approvals

03

Counterparty Review

Vendor reviews terms and returns negotiated changes

04

Execution Complete

All authorized signatories sign and executed copies are distributed

Common mistakes to avoid when preparing an MRA Service Agreement

  • Vague scope language that omits deliverable acceptance criteria, leading to disputes and scope creep during performance.
  • Missing exhibits or SOWs referenced in the main body, which causes uncertainty about pricing, schedules, and deliverables.
  • Incorrect signatory authority where an unsigned or improperly authorized signer can render the contract unenforceable.
  • Failure to include data protection or regulatory clauses (for example HIPAA addenda in healthcare contexts) when sensitive data is processed.

Potential penalties and legal risks from errors or omissions

Breach Damages: Monetary exposure for contract breaches
Termination Costs: Early termination fees and lost revenue
Regulatory Fines: Fines if regulated data handling obligations are violated
Reputational Risk: Business harm from service failures
Invalid Signature: Execution defects can invalidate the agreement
Tax Withholding: Incorrect tax handling may trigger withholding obligations

eSignature vendor pricing and capability snapshot for signing the MRA Service Agreement

Compare common plan attributes and compliance capabilities when selecting an eSignature provider for executing and storing MRAs.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no credit card required Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently asked questions about executing and managing MRAs

Answers to common questions about validity, execution, amendments, and recordkeeping for signed MRA Service Agreements.


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