Scope
Define physical and logical boundaries, listed sites, equipment inventories, configuration baselines, project milestones, and any excluded work. Attach network diagrams and asset lists as exhibits for clarity and acceptance testing.
A clear Network Infrastructure Agreement assigns responsibility, sets measurable SLAs, and reduces operational and compliance risk. It provides defined remedies for failures, preserves IP and confidentiality rights, and documents procedures for transition, backups, and incident response to support dispute resolution and regulatory audits.
Common users include IT service providers, enterprise operations teams, and external contractors responsible for network delivery and maintenance.
Smaller organizations may use simplified forms, while regulated industries should include explicit privacy, audit, and incident-response clauses.
Define physical and logical boundaries, listed sites, equipment inventories, configuration baselines, project milestones, and any excluded work. Attach network diagrams and asset lists as exhibits for clarity and acceptance testing.
List hardware, software, documentation, firmware versions, staging procedures, delivery dates, and install checklists. Include handover items such as as-built drawings, rack elevations, serial-numbered inventories, and software licensing documentation.
Specify uptime targets, mean time to repair (MTTR), response and resolution windows, measurement methods, reporting cadence, service credits, and escalation paths for incidents affecting network availability.
Detail baseline controls, encryption requirements, patching cadence, vulnerability scanning, access control, change approval, network segmentation, logging retention, and incident-response obligations consistent with HIPAA or other applicable standards.
Define test plans, bench and site acceptance criteria, performance metrics, acceptance windows, remediation steps for failures, and final sign-off procedures to confirm successful deployment.
Describe preventive maintenance schedules, firmware upgrades, remote monitoring, spare parts provisioning, SLA renewals, software support levels, and responsibilities for emergency maintenance and change windows.
| Field | Configuration |
|---|---|
| Signer Order | Set sign sequence to match role-based approval workflows. |
| Authentication | Email link by default; use SMS or KBA for higher assurance. |
| Templates | Save standard clauses and exhibits as reusable templates for projects. |
| Storage | Archive signed files in PDF/A in secure cloud storage with retention policies. |
Ensure the platform supports required file types, signer authentication, audit trails, and secure storage before eSubmission.
| Criteria | Network Agreement | Master Services Agreement |
|---|---|---|
| Primary Focus | technical implementation | broad commercial services |
| SLA Detail | device-level and specific | aggregate, service-level |
| Billing | milestone or hardware billing | recurring or t&m |
| Use Case | deployments and upgrades | managed services and outsourcing |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8 per user per month billed annually | $15 per user per month billed annually | $14 per user per month billed annually | $19 per user per month billed annually | $15 per user per month billed annually |
| Free Trial | 7-day free trial, no credit card required | Trial availability varies by plan and vendor | Trial availability varies by plan and vendor | Trial availability varies by plan and vendor | Trial availability varies by plan and vendor |
| Bulk Send | Bulk send included on Business Premium and higher | Bulk send available on select paid plans | Bulk send available on enterprise plans | Bulk send supported across paid tiers | Bulk send availability varies by plan |
| Audit Trail | Comprehensive audit trail with timestamps and IP logging | Comprehensive audit trail with timestamps and IP logging | Comprehensive audit trail with timestamps and IP logging | Comprehensive audit trail with timestamps and IP logging | Comprehensive audit trail with timestamps and IP logging |
| HIPAA Compliant | HIPAA-compliant with BAA available upon request | HIPAA support available; BAA on enterprise plans | HIPAA compliance available with enterprise agreements | HIPAA compliance not standard; contact sales | Not primarily HIPAA-focused; BAA may be limited |
| Envelope Cap | No envelope cap; unlimited sending included across plans | Limits to 100 envelopes per user per year on some plans | Envelope limits vary by plan and account type | Envelope limitations depend on plan and usage terms | Envelope caps and limits depend on chosen plan |
Date obligations begin and warranties commence.
Deadline for hardware and initial configuration delivery.
Window for running acceptance tests and remediations.
Regular scheduled periods for upgrades and patches.
Advance notice required for automatic renewal or termination.