Scope
Define services, deliverables, milestones, and acceptance testing with measurable criteria and reference exhibits where technical specs are lengthy.
A well-drafted agreement reduces operational ambiguity, limits commercial and IP risk, and sets measurable service expectations. It also clarifies billing, warranties, and liability caps to aid governance and audits while supporting regulatory compliance across applicable jurisdictions.
This agreement is normally prepared by in-house legal or outside counsel and completed by authorized representatives from both parties before any services begin.
Executed copies should be held by legal, procurement, and the operational lead who manages the relationship day to day.
An officer or delegated agent with corporate authority to bind the company. Confirm board or internal delegation limits in writing; without proper authority, the agreement may be voidable or expose the signer to personal liability in limited circumstances.
The operational lead responsible for day-to-day execution, change orders, and SLA monitoring. This person typically handles notices, service credits, and coordinates technical acceptance testing under the agreement.
Define services, deliverables, milestones, and acceptance testing with measurable criteria and reference exhibits where technical specs are lengthy.
Include fees, invoicing schedule, tax treatment, late payment interest, and any milestone or usage-based billing mechanics.
Specify ownership of preexisting IP, assignment of work product, and licensing rights for OEM branding or resale, including source code and documentation.
Set nondisclosure obligations, duration, permitted disclosures, and remedies for unauthorized disclosure, plus carve-outs for required disclosures.
State limited warranties, disclaimer language, indemnity scope, and liability caps or exclusions for consequential damages.
Describe termination for cause/convenience, cure periods, transition assistance, and post-termination obligations including data return or deletion.
| Field | Configuration |
|---|---|
| Signer Sequence | Sequential or parallel signer order |
| Authentication | Email link, SMS code, or stronger KBA |
| Required Fields | Signatures, dates, initials enforced |
| Notifications | Automatic reminders and completion alerts |
Use an eSignature platform that preserves an auditable trail and supports the authentication level required by your organization.
Confirm the chosen platform meets any regulatory needs (HIPAA, 21 CFR Part 11) and allows export of the certificate of completion for audits.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | Yes |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |