Case Intake
Client identification, intake questionnaire, and initial attachments that form the administrative record for opening a matter.
Using the state program centralizes enforcement, helps secure regular payments through wage withholding, tax refund intercepts, license actions, and passport denial, and provides administrative case management when parents cannot reach voluntary arrangements.
Families, legal representatives, and employers each play distinct roles when a child support case is opened.
Each participant should understand required documents, timelines, and available enforcement remedies to avoid delays.
| Platform | State portal or secure PDF upload |
|---|---|
| File types accepted | PDF preferred; DOCX accepted by some systems |
| Authentication | Email confirmation; agency may request additional ID |
| Required attachments | Birth certificate, pay stubs, proof of custody |
| Notifications | Status updates sent by email or mail |
Verify platform compatibility and security before uploading sensitive documents.
Use encrypted channels and follow agency guidance for attachments to protect personal data.
Agency acknowledges receipt within a few business days
Provide requested documents within 20 days to avoid delays
Court dates typically set weeks to months after filing
Allow several weeks for review; emergency motions acted on faster
May add 30–90 days for referrals and service
Intake created and documents logged by the agency.
Paternity and support amount are determined administratively or by court.
Support order and income-withholding issued to employers.
Tax intercepts, license actions, and garnishments are pursued as needed.
Client identification, intake questionnaire, and initial attachments that form the administrative record for opening a matter.
Birth certificates, DNA results, or acknowledgements that establish parentage when paternity is in dispute or not already recorded.
Income records, child-care expenses, and applicable guidelines used to compute the monthly support amount and any arrears.
Employer notices and withholding orders enabling automatic deduction and transmission of support payments via payroll systems.
Actions taken to collect arrears such as liens, tax intercepts, license suspensions, and case notes documenting remedies.
Petitions, supporting evidence of changed circumstances, and new orders reflecting agreed or adjudicated adjustments.
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|---|---|---|---|---|---|
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| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
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| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
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